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- Soffront CRM Components
- Soffront offers an integrated web-based CRM solution spanning marketing and sales force automation; Quotation and Order management, customer service and employee help desk functions of the organization. A Soffront CRM system is composed of the CRM Server Suite, plus any combination of other modules. These modules are all integrated and...
- Tags: CRM, Soffront, Soffront CRM System, Help Desk, Customer Relationship Management (CRM), Advertising & Promotion, Call Centers, Enterprise Software, It Operations, Software, Marketing
- White papers 2005-06-29
Additional Resources
- Ventana Research Improves Customer Service, Saves Time, Money Using Soffront CRM
- Ventana Research is the preeminent research and advisory services firm, helping clients maximize stakeholder value with Performance Management throughout their organizations. The company advocates Aligning Business and IT to Improve Performance, and Soffront CRM is an example of this philosophy in action. Ventana Research is using Soffront CRM as a...
- Tags: Customer Service, Ventana Research, Performance Management, Product Marketing, Customer Relationship Management (CRM), Human Resources, Workforce Management, Marketing, Enterprise Software, Software
- Case studies
- HiT Software Installs Soffront CRM to Improve Customer Support and Sales Automation
- HiT Software provides relational database access middleware for Windows and Java applications. The company knows that excellent customer support is one of their key competitive strengths. With that in mind, they wanted a CRM product that was feature-rich, easy to manage and reasonably priced. They needed a browser-based solution with...
- Tags: HiT Software Inc., Sales Force, SFA, Automation, HiT Software, Sales Force Automation (SFA), Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Software, Sales
- Case studies
- Best Practices for Mid-Market CRM
- Mid-size companies should choose a mid-market Customer Relationship Management CRM suite that allows a phased implementation strategy. Implementing in phases is a key strategy for reducing risk. A smaller company doesn't have the resources or staff to invest in a year-long implementation. They can invest in CRM in bite-size pieces....
- Tags: Best Practice, CRM, Soffront, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers
- Avocent Achieves a More Efficient Help Desk
- Avocent Corporation, located in Huntsville, Alabama, is the leading supplier of connectivity solutions for enterprise data centers, service providers and financial institutions worldwide. Although the company leads the market with connectivity and manageability solutions, they needed a little help with the efficiency of their help desk. After a thorough selection...
- Tags: Avocent Corp., Help Desk, Call Centers, It Operations
- Case studies
- Ensim Corporation, Improves Customer Service With Soffront CRM
- Ensim Corporation, California-based global leader in Web-hosting automation solutions, is positioning itself to become a major player in the software industry. But along with dramatic growth comes challenges, unless a company has conscientiously prepared in advance. The challenge was to improve customer service even with dramatic customer growth - without...
- Tags: Customer Service, Ensim, Customer Relationship Management (CRM), Product Marketing, Knowledge Management, Web Hosting, Strategy, Enterprise Software, Software, Marketing, Internet, Management
- Case studies
- Redline Communications Inc., Wired for Success With Soffront CRM
- Redline Communication Inc. is a rapidly growing, privately held Canadian company located in the greater Toronto area. The company focuses on innovations in the broadband fixed wireless industry. The company's first priority was to provide superior customer service and support to their channel partners, as Redline has an indirect sales...
- Tags: Wired Inc., Redline Communications Inc., Business Structures, Help Desk, Strategy, Finance, It Operations, Management
- Case studies
- How to Increase Marketing Efficiency to Gain and Retain Customers
- Marketing departments in mid-sized businesses face a myriad of challenges such as how to target customers more efficiently, and increase one-to-one communications with customers. Today's marketers in a mid-sized business must not only retain current customers, but also aggressively grow market share and add new customers. Marketing automation and CRM...
- Tags: Midsize Business, Marketing Research, Marketing
- White papers 2005-03-21
- Art.com, Improves Communications, Processes and Customer Service
- Art.com, the world's leading online art marketplace, needed a more effective method for managing IT projects. With up to 12 million visitors per month to its website, the IT Manager, Software Systems, knew that they needed a better way to keep up with the organization's IT demands. Using Soffront Software,...
- Tags: Customer Service, Art.com, Product Marketing, Customer Relationship Management (CRM), Strategy, Marketing, Enterprise Software, Software, Management
- Case studies
- Advanced Internet Marketing With Web-Based CRM
- The Internet allows a company new ways to become more effective with its customers and sales prospects. Two approaches that provide great power are Email Response Tracking and Internet Surveys. Both of these approaches use the contact's own behavior and efforts, and collect usable data about their interests. This data...
- Tags: Web, Internet Marketing, CRM, Sales Strategy, Internet, Customer Relationship Management (CRM), Advertising & Promotion, Sales Force Management, Enterprise Software, Sales, Software, Marketing
- White papers 2006-04-01
- Knowledge Management: The Power of Leveraging Information
- Companies are discovering that a Knowledge Management System KMS has grown from a "Nice to have" concept, to a "Must have" asset in customer facing departments. Providing immediate answers to customers requires easy access to the important product and business knowledge of an organization. KMS makes that possible. From help...
- Tags: Knowledge Management System, Knowledge, Knowledge Management, Enterprise Software, Software
- White papers 2005-10-21
- Excel Switching Reinvents Itself
- When a small organization breaks from a larger company, it is the perfect time to reinvent itself and implement better, more efficient processes. But when the rebirth must happen rapidly, one needs a combination of talented staff, efficient procedures, and exceptional resources to ensure a smooth and successful transition. Excel...
- Tags: CRM, Microsoft Excel, Customer Relationship Management (CRM), Advertising & Promotion, Microsoft Office, Enterprise Software, Office Suites, Software, Marketing
- Case studies
- Catena Networks Chooses Soffront to Satisfy Multiple & Diverse Tracking Needs
- Catena Networks was founded with a vision to create the "New Access Architecture for the Converged Public Network" and, in the process, make broadband access as ubiquitous as Plain Old Telephone Service POTS. Catena Networks needed both an affordable product and a reliable tracking system with varied requirements. Catena first...
- Tags: Catena Networks Inc., Product Development, Broadband Internet, Product Marketing, Strategy, Telecommunications, Microsoft Office, Research & Development, Business Operations, Marketing, Management, Office Suites, Software
- Case studies
- How to Select a CRM System: Nine Factors to Consider When Evaluating CRM
- Customer Relationship Management CRM has emerged in the past few years as a "Must have" business strategy. CRM can reduce sales and service costs and maintain a comprehensive view of customers. Those who are not yet using it are missing a key competitive advantage and losing new and repeat business....
- Tags: CRM System, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2006-02-03
- The ABCs of Choosing a CRM System
- CRM is a valuable tool, but can be complicated to choose and implement. Is there a secret to choosing and implementing a CRM system for your business? The reality is that choosing a CRM system doesn't have to be a complicated process. There is a way of finding the right...
- Tags: CRM System, ABC Inc., CRM, VendorGuru.com, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2007-02-05
- AMX Corporation Chooses Soffront to Improve Processes and Quality Control
- AMX Corporation is an industry-leader in the development, manufacturing, and marketing of integrated remote control systems. In order to retain their high product standard as well as maintain critical customer satisfaction, AMX needed to implement a defect tracking system, which would enable them to identify defects in their software and...
- Tags: Defect, Quality Control, TRACK Software, Manufacturing
- Case studies
- Productivity Tips for Pivotal Sales: Making a CRM System More Helpful for End Users
- For many sales teams today, a Customer Relationship Management CRM system provides the resources they need to do their jobs. A CRM system serves several functions: it acts as a repository for product information, it streamlines the sales process, it enables salespeople to collaborate, and it acts as a gateway...
- Tags: CRM System, CDC Software, Pivotal Corp., CRM, Customer Relationship Management (CRM), Sales Strategy, Advertising & Promotion, Enterprise Software, Software, Sales, Marketing
- White papers 2005-10-01
- On-Demand CRM
- blog rootCRMCRM advantages. I am using White Papers on our website to generate leads that are sent to our CRM. Anyone have any experience here?CRMInteresting.
- Tags: Advertising & Promotion, Customer relationship management (CRM), Enterprise software, susan_kolb@..., CRM, on-demand
- Discussion threads 2006-06-25
- CRM Portals: Open Your Doors to Your Customers, Partners and Employees
- This white paper provides a basic definition of an Internet portal, and then describes a CRM Portal, a portal that is a component of a CRM system. Different kinds of CRM Portals are discussed in terms of who uses these portals and what are they used for. Typical CRM portals...
- Tags: Partnership, CRM, Portals, Web Technology, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Internet, Marketing, Software
- White papers 2005-05-02
- Let CRM Drive Your Supply Chain
- By now, one will have probably implemented CRM programs and built his or her CRM database. One will have recognized that CRM is a necessary tool, rather than a luxury, to do business in a competitive age. The fact that many retailers have yet to optimize and integrate their CRM...
- Tags: Supply Chain, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers
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