Sponsored White Papers, Webcasts, and Downloads
TechRepublic Resources
- SNCF Gets on Track With Remedy
- SNCF, France's railway administration, is a critical part of the country's infrastructure, providing passenger and freight transportation services throughout the country. When SNCF decided to provide a more accessible help desk service for its employees by moving from a mainframe application to a client/server solution, the Lille office selected the...
- Tags: BMC Software Inc., Client-server, Remedy Corp., SNCF, Transportation, Help Desk, Call Centers, Mainframes, Servers, It Management, It Operations, Hardware, It service Management
- Case studies
- SNCF Gets on Track With BMC Remedy
- SNCF, France's railway administration, provides passenger and freight transportation services throughout the country. SNCF wanted to provide a more accessible help desk service for its employees by moving from a mainframe application to a client/server solution. SNCF deployed BMC software for its solution and implemented BMC Remedy Action Request System...
- Tags: BMC Software Inc., Remedy Corp., SNCF, It Management, Transportation, Help Desk, It service Management, It Operations
- Case studies 2006-10-01
- SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution
- SNCF, the European rail transport leader, manages more than 320 million passengers each year and 135 million tons of freight. SNCF wanted to ensure multi-channel (internet, telephone, etc.) and multi-product management within SNCF's loyalty programs and provide teleconsultants with a comprehensive view of clients. The challenge was to implement targeted...
- Tags: Oracle Corp., Siebel Systems Inc., Customer Satisfaction, CRM, SNCF, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Sales, Enterprise Software, Software
- Case studies 2007-11-01
Additional Resources
- Railway Ticketing Agency Improves Performance and Eases IT Management
- Voyages-sncf.com is the online travel agency for the Societe Nationale des Chemins de fer Francais SNCF, a public enterprise that operates rail services for passengers and freight throughout France. With more than 9 million Web site visitors a month, Voyages-sncf.com needed to ensure that its ticketing Web site is available...
- Tags: IT Administration, Performance, Agency, Information Technology, Voyages-sncf.com, Advertising & Promotion, Web Site Development, Strategy, Servers, Marketing, Internet, Management, Hardware
- Case studies 2008-05-01
- French Railway Firm Enhances Loyalty and Improves Revenues With New Solution
- French state-owned railway company Societe Nationale des Chemins de Fer Francais SNCF is one of Europe's biggest land transportation companies. In the face of increased competition, SNCF wanted to build on its success with a customer loyalty programme based on a Siebel 7.7 Customer Relationship Management CRM application. The company...
- Tags: Revenue, Accenture Ltd., Microsoft Corp., Microsoft Windows Server 2003, Data Mining, Servers, Databases, Operating Systems, Microsoft Windows, Software, Enterprise Software, Data Management, Hardware
- Case studies
- French National Railway Connects With Customers on the Desktop
- SNCF Societe Nationale des Chemins de Fer, France's national railway company, is charged with operating freight and passenger rail services, including the TGV high-speed passenger train service. SNCF wanted to promote its online services in conjunction with major line expansions between Paris and other cities planned for June 2007. With...
- Tags: Microsoft Corp., Passenger, Microsoft Windows, Productivity, Desktops, Digital Security, Operating Systems, Software, Hardware, Security
- Case studies 2007-06-08
- << Previous
- page 1 of 1
- Next >>
