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- University Aces Student Services Using Improved Financial Operations
- Singapore Management University SMU has provided diverse graduate degree programs since its incorporation in 2000. With the growth of its student base, it found there was a need to enhance its ERP system, used primarily for human resources and accounting functions. SMU needed to free staff from tedious manual billing...
- Tags: Billing, Financial, Microsoft Corp., Singapore Management University, Financial Accounting, Financial Management, Finance, Financial Planning
- Case studies
- Cox Communications Powers Massive Data Warehouse With MySQL
- Cox Communications is the fourth largest cable-television provider in the United States, serving approximately 6.3 million customers. A Fortune 500 company, Cox has built communications networks and delivered quality cable television programs since 1962. To maintain optimum performance and customer-service levels, Cox has developed a huge data warehousing application. At...
- Tags: Data Warehouse, MySQL, Cox Communications Inc., Databases, Open Source, Business Intelligence, Enterprise Software, Software, Data Management
- Case studies
- Cox Communications Aligns IT With the Business Using Remedy Solutions
- Cox Communications is a multi-service broadband communications company with approximately 6.5 million total customers, including 6.3 million basic cable subscribers. As Cox works toward alignment, the company is employing different technologies to help IT support the business more effectively. Cox has successfully implemented components of Remedy's IT Service Management ITSM...
- Tags: Information Technology, Remedy Corp., Cox Communications Inc., Service Level Management, Asset Management, Strategy, It Services, Network Technology, It Operations, It service Management, Operational Planning, Business Operations, Management, Networking
- Case studies
- Real-time Remote Workforce Enablement
- Cox Communications was looking for a way to deploy and manage the IT requirements of its decentralized customer support team comprised of over a hundred people. With only four IT staff designed to support the technical need of the customer support team, Cox required a flexible and high-performance solution that...
- Tags: Virtual Server, Parallels Inc., Cox Communications Inc., Workforce, Server Virtualization, Virtualization, Team Management, Leadership, Servers, Hardware, Management
- Case studies 2008-03-21
- Cox does a Comcast on eDonkey
- If you understood the title, then you are indeed up-to-date on your IT news. In case you didn't get it though - Like Comcast, Cox Communications is pulling the same trick of hindering peer-to-peer traffic, if a report by The Register is to be believed. Excerpt...
- Tags: Comcast Corp., P2P, eDonkey, Cox Communications Inc., Robb Topolski, Peer To Peer (P2P), Internet, Paul Mah
- Blog posts 2007-11-20
- Leveraging Mobile Technologies to Improve Worker Productivity and Customer Service: A Cox Communications Success Story
- Cox Communications, the nation's third largest cable operator, is at the forefront of utilizing advanced wireless technology to maintain high customer service standards. Recognized with a 3G A-List Award for its successful wireless data solutions, Cox Communications employs leading edge mobile solutions that have resulted in greater field force productivity...
- Tags: Customer Service, Mobile, Worker, Cox Communications Inc., Product Marketing, Customer Relationship Management (CRM), Advertising & Promotion, Wireless, Marketing, Enterprise Software, Software
- Webcasts 2007-10-17
- A Strategic Investment in High Availability
- As the third-largest cable television provider in the United States, Cox Communications offers both analog cable television and advanced digital video service. Cox management felt that an enterprise solution was in order - one designed to meet the company's 24/7 requirements and intense data storage needs. Cox called on Dell...
- Tags: Dell Computer Corp., Investment, High Availability, Cox Communications Inc., Storage, Disaster Recovery, Digital Video, Hardware, Data Management, Personal Technology
- Case studies
- Sybase Case Study: Cox Communications
- A full service telecommunications provider, Cox Communications offers services including cable, local and long distance telephone services, high-speed Internet connections, and commercial voice and data services for both residential and business customers. Updating software used by service technicians in the field required IT professionals at Cox Communications to manually update...
- Tags: Sybase Inc., Cox Communications Inc., Databases, Enterprise Software, Software, Data Management
- Case studies
- Microsoft Operations Framework (MOF) Boosts Cox Communication Inc.'s Efficiency, Lowers TCO
- Cox Communications is nation's fifth largest cable television company. The company had experienced tremendous growth. The IT operation had kept up - but without initiating and formalizing the processes that would have ensured smooth, effective operation. A Microsoft-led team conducted an operations assessment based on the Microsoft Operations Framework MOF....
- Tags: Information Technology, TCO, Microsoft Corp., Cox Communications Inc., Microsoft Operations Framework, ITIL, Process Improvement, It Services, Strategy, Roi/Tco, Quality, Business Operations, Management, Finance, Managerial Accounting
- Case studies
- Cox Communications Achieves HR Vision
- Cox Communications considers its upgrade to PeopleSoft HCM 8.9 to be another step along its five-year HR systems journey to becoming a company with leading edge technology for all employees and useful data for business analysis. With over 275 locations across the U.S., all on a single instance of PeopleSoft...
- Tags: Human Resources, Cox Communications Inc.
- Case studies 2007-01-01
- Nikki Cox Sexy Screensaver (exe)
- High quality Nikki Cox Screensaver featuring over 25 high resolution pictures and wallpapers of her in tight outfits, skimpy bikinis and lingerie. Screensaver includes 40 configurable transition effects, and totally customizable timing, shuffling, and image resizing settings. This version is the first release on CNET Download.com.
- Tags: Sexy Free ScreenSavers
- Software downloads 2008-03-17
- Cox Communications Aligns IT Applications With Business Goals Using BMC Remedy Solutions
- Cox Communications, like many companies, is faced with the reality of having to do more with less. To accomplish this, aligning their business and Information Technology IT needs is a priority. They turned to BMC Software and implemented components of the BMC Remedy IT Service Management Suite for asset management...
- Tags: BMC Software Inc., Information Technology, Remedy Corp., Cox Communications Inc., It Management, It service Management
- Case studies
- Cisco IP Contact Center Solutions to Be Deployed by Cox Communications
- Cox serves its growing customer base through 19 contact centers across North America. Nearly 5,000 customer service agents provide sales, service and support for the company's video, high-speed Internet and digital voice offerings. Because the company is currently using traditional Time Division Multiplexing TDM technology, each contact center is dependent...
- Tags: Contact Center, Cisco Systems Inc., Cox Communications Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Linux guru warns on security of open-source code
- Hackers are paid money to break securityVeteran developer Alan Cox cautions that hackers are being paid considerable sums of money to break open-source code and that many projects are far from secure. According to Cox, "Things appear in the media, l
- Tags: hacker, linux, Linux Guru, news, open source, open-source software, security, software, Sonja Thompson
- Discussion threads 2006-10-27
- Cox Communications: Connecting With Employees
- Cox Communications, Inc. is the fifth-largest cable provider in the nation. The company was looking for a way to boost employee retention, while also improving their technology skills. They turned to Dell. Dell made it easy for both the employees and the company with a blanket purchase order program. Once...
- Tags: Dell Computer Corp., Cox Communications Inc., Sales Strategy, Sales Force Management, Sales
- Case studies
- my outgoing mail is limited to 2 megabytes, 10 mbyts incoming?
- For 2 months now, I've been unable to forward large messages, over 2 megabytes, even though I can receive mesgs up to 10 mbytes. The problem occurs only with email clients. Webmail, works fine. Outlook Express and Thunderbird both halt part way through the upload. Both complain that the SMTP...
- Tags: Modems, Routers & switches, Network technology, NETWORKING, Microsoft Outlook, OPEN SOURCE, edems@..., Cox Cable, modem, router
- Discussion threads 2007-06-01
- Determining Best Alternative for Internet Access
- I am fairly familiar with the various options of accessing the Internet... such as Cable,DSL, FIOS, wireless cards like Veiizaon, Satellite....and of course dial up is always an option.Present Situation:I presently have Cox Cable .. with High Speed Access and Cable TV and their Digital Service.The Problem:I am about to...
- Tags: Network technology, Internet access, cnielson@..., Cox Cable, cable, pole, wireless
- Discussion threads 2007-10-03
- Keeping Service Technicians Productive on the Road
- Cox Communications provides bundled telecommunication services for both residential and business customers. The challenge was to update software used by service technicians in the field required IT professionals to manually update 3,000 mobile devices. This approach required the devices to be pulled in from the field and it was both...
- Tags: Mobile Device, Sybase Inc., Cox Communications Inc., Telephony, Telecom & Utilities, Databases, Telecommunications, Networking, Enterprise Software, Software, Data Management
- Case studies
- 550 relaying mail to () is not allowed
- I have Outlook 2002 and am have set up my ISP (Cox.net)email. I can see email from recipients, but when I try to send I recieve the "550 relaying mail to (recipient's name) is not allowed" I have provided login information and even tried checking the "log on...
- Tags: Cyberthreats, Microsoft Office, Groupware, Viruses and worms, Microsoft Outlook, virus, Cox, e-mail
- Q&A 2005-02-02
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