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Define the client's view of quality and then manage to that level: Define the client's view of quality and then manage to that levelarticle rootQuality Management PlanThis was a great article.... however I find that clients usually "expect" perfection even if they don't want to pay for it. Questions: (1) How do you get them to identify specific less-than...; Tags: ITIL, smsando@...; Discussion threads 2005-05-10

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Cisco IOS Command Chart (IOS v.12+): Becoming proficient with Cisco equipment means remembering a whole new set of commands. These command charts give you a quick way to look up the needed IOS commands and switches when you need them.; Buy Now

TPG Power Checklist: Troubleshooting TCP/IP: TCP/IP, the protocol powering Internet, Intranet and Extranet communications, provides critical functionality withinmost every organization. Numerous ...; Buy Now

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