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SITEL France Enhances Customer Satisfaction and Increases Revenue and Services: It should come as no surprise to find that one of the world's largest operators of call centers relies on the world's most successful Customer Relationship Management CRM software. SITEL France has been using Oracle's Siebel Call Center almost from the day the company was launched. SITEL first began using...; Tags: Revenue, Oracle Corp., Call-center, Siebel Systems Inc., Customer Satisfaction, SITEL France, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies

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Avaya Contact Center Solution Helps SITEL Corporation Meet Client Needs Worldwide: Based in Baltimore, MD., SITEL Corp. is one of the few outsourcing companies with both the resources and the experience to design, build and operate comprehensive contact center solutions around the world. SITEL needed a global, multimedia contact center solution to support agents around the world and manage the company's...; Tags: Contact Center, Avaya Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies
NICE Systems Case Study: SITEL Corporation: SITEL Corporation supplies customer support services on behalf of many of the world's leading organizations. SITEL's scalable service capabilities and an exceptional track record in the delivery of first-class customer care are the primary reasons leading companies rely on SITEL. The company had a challenge of producing accurate long term...; Tags: NICE Systems Ltd., SITEL Corp., Call Centers, Product Marketing, Customer Relationship Management (CRM), It Operations, Marketing, Enterprise Software, Software; Case studies
Radio France Live (widget): Listen to the online stream of the 6 radios of Radio France, the French public radio group France Inter generalist, 2nd most popular in France, Le Mouv, France info all news, France Culture, France Musiques a classical music, and FIP. This version is the first release on CNET Download.com.; Tags: France, Radio, Advertising & Promotion, Marketing; Software downloads 2007-07-10
France Televisions Unifies Operations With France 3, Its Largest Subsidiary, for Greater Efficiency: Created in 2000, the France Televisions holding company supervises five French public television channels: France 2, France 3, France 4, France 5, and RFO. The core challenge faced here was to centralize France Televisions' accounting, financial, and purchasing information systems on a single, unified instance of Oracle E-Business Suite 11i...; Tags: Accounting, Oracle Corp., France Televisions, Operational Accounting, Financial Services, Enterprise Software, Finance, Software; Case studies

France 1 Screensaver (zip): France extends from the Mediterranean Sea to the English Channel and the North Sea, and from the Rhine to the Atlantic Ocean. French people often refer to France as L'Hexagone (The "Hexagon") because of the shape of the country.; Tags: France; Software downloads 2008-01-29
Le Tour de France 2006 (widget): During the month of July, the prestigous Tour de France has been running since 1903, 2006 being its 93rd annual tour. Le Tour de France 2006 keeps you up to date with the stage, time in France, km of the stage, and the day's date. By right-clicking on the Tour...; Tags: France, Knowledge Management, Business Intelligence, TVs, Strategy, Tv & Home Theater, Enterprise Software, Software, Data Management, Personal Technology, Home Entertainment, Management; Software downloads 2007-06-27
France Televisions Publicite Tunes Into Wi-Fi With Trapeze Networks: As one of France's most well-regarded media firms, France Televisions Publicite is revolutionizing the delivery of TV ads and integrated media packages. France Televisions Publicite realized that an internal Wi-Fi network would appeal to its employees and clients. To bring Wi-Fi to France Televisions Publicite, the IT department began testing...; Tags: Trapeze Networks, Wireless LANs, Wi-Fi, Wireless; Case studies
France 3 Decentralizes for Efficiency and Cost Savings: France 3 is a public television channel owned by France Televisions. It employs 1,300 journalists and is Europe's biggest televised news operator. France 3 wanted to improve the efficiency and generate operational savings and use automated management tools to provide consistent support across 90 regional offices. To tackle this challenge...; Tags: Oracle Corp., France 3, Application Servers, Middleware, Enterprise Software, Software; Case studies
France 24 Live News Gadget (gg): France 24 Live News Gadget shows 24 hr international news provided by France 24. This version is the first release on CNET Download.com.; Tags: Gadget; Software downloads 2007-09-12
TDF ATV Counter (widget): Final CountDown for repurchase of ANTALIS-TV France by TDF France. Both are working in DVB-T broadcasting TNT. This version is the first release on CNET Download.com.; Tags: France; Software downloads 2007-06-18
Nestle France: Backup With Security: With the exception of management production tools implemented at the group's various sites, the Nestle France IS department manages the company's IS resources and applications. Over the years, the complexity of information systems has increased. Faced with a volume of information, implementing a high-performance backup system with high reliability became...; Tags: Security, Nestle, Sun Microsystems Inc., High-performance, Backups, Leadership, Storage, Management, Hardware; Case studies
UMTS Networks: What Can Orange and Nortel Do for You?: The customer is Orange, France. Orange France is planning to launch a UMTS network that brings a new dimension of service, quality and rich end-user experience to the country. Nortel was selected to roll out UMTS across southern France and deliver an operational UMTS network for the 3GSM World Congress...; Tags: Orange PCS, UMTS, Nortel Networks Corp., Customer, Orange France, Cellular Phones, Consumer Electronics, Personal Technology; Case studies
Q-Park France Optimizes Marketing Strategy With Centralized View of Customers: Created in 2002, Q-Park France is a subsidiary of the European Q-Park Group, which specializes in the finance, construction, and operation of car parks. Q-Park France wanted to centralize management of the company's portfolio of 10,000 subscribers and enhance customer relationship tracking and expand knowledge of customers to improve loyalty....; Tags: Marketing Strategy, Oracle Corp., Q-Park France, Marketing Research, Performance Management, Call Centers, Customer Relationship Management (CRM), Marketing, Human Resources, Workforce Management, It Operations, Enterprise Software, Software; Case studies 2007-12-01
HP Case Study: France CiteVision: France CiteVision, a regional cable operator wanted to deliver its "Triple Play" services - incorporating voice, data, and video services through a single pipe - by building out a fiber-based cable network infrastructure to service large companies, professionals, and private homes in northern France. The company partnered with HP and...; Tags: Hewlett-Packard Co., Cable, VOIP, Network Technology, Tv & Home Theater, Telecommunications, Personal Technology, Networking; Case studies
GE Capital Bank France Unifies French and American Accounting Practices: For several years following its 1995 acquisition by U.S.-based General Electric, GE Capital Bank France struggled to simultaneously manage its books in dollars and euros, a situation that was compounded by the need to adhere to evolving French and American accounting regulations. GE Capital Bank France faced increasing pressure to...; Tags: Bank, Oracle Corp., France, GE Capital Inc., Financial Services, Enterprise Resource Planning (ERP), Enterprise Software, Software; Case studies
TOTAL E&P Renovates Integrated Control & Safety Systems (ICCS) at Gas Processing Plant in France to Maximize Availability and Safety: Total E&P France TEPF is a subsidiary of France's Total Group and handles all its production activities in France. The old control room was located in the middle of the plant, amongst the process units. In order to enhance the safety of operations personnel, Total E&P France erected a new,...; Tags: France, Yokogawa Electric, Ethernet, Network Technology, Fiber Optics, Optical Networking, Cable, Networking, Telecommunications, Personal Technology; Case studies 2006-07-03
France Telecom Streamlines Service and Increases Competitiveness With PeopleSoft CRM: With increasing competition nipping at its heels, France Telecom began searching for a solution that would help it retain loyal customers. To get a complete picture of each customer, France Telecom had to get its call and service centers on the same page. Each organization had its own information system...; Tags: PeopleSoft Inc., France Telecom, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software; Case studies
Meet Blue or Atomic Kitten: Innovative Mobile Marketing Campaign: Virgin Mobile France launched an "instant win" mobile marketing campaign to promote the new singles of two famous British bands: Blue and Atomic Kitten. Virgin wanted to use the campaign to attract teenagers and young adults to create fan communities. The promotion ran in June of 2003. There were 30,000...; Tags: Mobile, Mobile 365 Inc., Virgin Mobile, Mobile Marketing, Advertising & Promotion, Marketing; Case studies
w-HA (France Telecom) Grows Mobile / Electronic Payments Ecosystem With Valista Technology: Combining technological expertise and aggressive service innovations, France Telecom has grown into one of the world's top 5 communications carriers with revenues exceeding ?34 billion and operations in over 60 countries. France Telecom needed to create a world-class eCommerce service enabling purchases of goods and services via mobile, fixed-line and...; Tags: Payment Processing, Payment, Electronic Payment, Mobile, France Telecom, Operational Accounting, Internet, Finance; Case studies

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