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- Garderos Case Study: Siemens
- Siemens Business Services is a leading international IT service provider. As a leading IT service provider Siemens Business Services made a strategic decision to invest in a Wireless LAN WLAN infrastructure to maximize productivity and live up to their innovative reputation. They wanted to provide a cost-transparent, secure and easy-to-use...
- Tags: Siemens AG, WLAN, Siemens Business Services, Wireless LANs, LANs, Wi-Fi, Business Services, Wireless, Networking
- Case studies
- Siemens Business Services Gains High Availability and Flexibility With NetApp Solutions
- Siemens Business Services SBS offers a full spectrum of modern IT services. The company wanted to consolidate storage to support heterogeneous application and UNIX and Windows environments. The challenge was to ensure flexibility, boost availability, and reduce administrative costs. As a solution SBS Austria implemented NetApp unified storage for file,...
- Tags: Siemens AG, High Availability, NetApp, Siemens Business Services, Storage, Hardware
- Case studies
- Siemens Business Services Improves Service and Satisfaction With BMC Remedy
- Siemens Business Services is the largest IT Support provider in Austria. The company wanted to provide a comprehensive service desk solution for the enterprise. The company used Custom-built application built on BMC Remedy Action Request System. This resulted in 74 percent first-call resolution rate, less than 30 second call wait...
- Tags: Service Desk, BMC Software Inc., Siemens AG, Remedy Corp., Siemens Business Services, It Management, It service Management
- Case studies
Additional Resources
- Siemens Business Services Delivers Superior Support Services With CA's Support Automation Solution
- The support provided by Siemens Business Services directly impacts agent satisfaction, loyalty, and their ability to serve customers. Siemens Business Services endeavors to bring this level of IT service delivery to their end users by deploying the most innovative support automation solution on the market. The Siemens Business Services team...
- Tags: Siemens AG, Support Services, Computer Associates International Inc., Automation Solution, Real Estate, It Services, Productivity, Business Operations
- Case studies
- Expertise of Certified IT Professionals Cements Siemens Customer Relationships
- The 4,000 employees of Hamburg-based Siemens Telecommunications Services, a business unit of Siemens AG, produce innovative, high-quality telecommunications products and solutions for customers in more than 160 countries. Siemens Telecommunications Services Gmbh is dedicated to providing customers with the highest level of customer service and product support. Siemens uses Microsoft...
- Tags: Siemens AG, Microsoft Corp., Siemens Telecommunications Services Gmbh, Telephony, Quality, Telecom & Utilities, Telecommunications, Networking, Business Operations
- Case studies
- Novell Case Study: Siemens IT Solutions and Services
- Siemens IT Solutions and Services is an internationally leading provider of IT solutions and services. As a leading IT services provider, Siemens IT Solutions and Services wanted to minimize its operational costs, while continuing to provide customers with high-performance, scalable solutions. With SUSE Linux Enterprise Server, the company reduced its...
- Tags: Novell Inc., Siemens AG, Information Technology, SuSE Linux Enterprise Server, Open Source, Servers, Strategy, Hardware, Management
- Case studies
- Microsoft Certification Case Studies - Siemens
- The 4,000 employees of Hamburg-based Siemens Telecommunications Services, a business unit of Siemens AG, produce innovative, high-quality telecommunications products and solutions for customers in more than 160 countries. Siemens uses Microsoft certification to maintain high quality standards and to assure customers that their products will run smoothly with Microsoft software.
- Tags: Siemens AG, Microsoft Corp., Telephony, Quality, Telecom & Utilities, Telecommunications, Networking, Business Operations
- Case studies
- Novell Case Study: Siemens
- Siemens IT Solutions and Services is an internationally leading provider of IT solutions and services. Siemens IT Solutions and Services wished to reduce the costs of running SAP applications on a UNIX infrastructure. The company's increasing hardware and maintenance costs were making it difficult to implement cost-effective solutions for its...
- Tags: Novell Inc., Siemens AG, SAP AG, Memory, Flash Memory, UNIX, Operating Systems, Semiconductors, Hardware, Components, Software
- Case studies 2007-02-01
- Siemens Business Services Chooses Perl for Its Landmark Application
- With more than 95,000 applications for title transfer per year, Siemens' U.K. government customer, the Registers Of Scotland Executive Agency ROS, is a busy organization. By their very nature, databases are often indispensable; but rarely do they carry the tradition, symbolism, and historical importance equal to the Registers of Scotland....
- Tags: Perl, Siemens AG, O'Reilly Media Inc., Scripting Languages, Programming Languages, Development Tools, Storage, Software/Web Development, Web Development, Software Development, Hardware
- Book chapters
- Siemens Manages 417,000 Users With Windows Server System, Saves Millions of Dollars Annually
- A few years ago, Siemens supported its business with 1,000 domains in a highly decentralized structure. It wanted a single, centralized Active Directory to streamline user management, e-mail, and collaboration. Siemens was also developing an Entitlement Architecture based on a Siemens DirX solution for its corporatewide Identity Management infrastructure. Siemens...
- Tags: Microsoft Windows Server, Siemens AG, Microsoft Windows Server System, Microsoft Windows, Servers, Operating Systems, Software, Hardware
- Case studies
- Siemens Increases Productivity, Reduces Deployment Time by 83 Percent
- Siemens is one of the world's leading electrical engineering and electronics companies. Siemens IT Operations, responsible for delivering IT services companywide, had the challenge of connecting a myriad of dissimilar systems. In 2003, Siemens IT Operations successfully deployed Microsoft BizTalk Server 2004 to integrate, monitor, and manage a range of...
- Tags: Microsoft BizTalk Server, Siemens AG, Web Services, Application Servers, Middleware, Enterprise Software, Software
- Case studies
- IBM Centerline Video: Siemens Customer Reference
- Siemens chooses DB2 and SAP: Siemens uses SAP applications to run their business. They are migrating their SAP business intelligence landscape from a competing database onto IBM DB2, for 3 main reasons: Better performance Less expensive hardware infrastructure Lower SAP total cost of ownership...
- Tags: Siemens AG, SAP AG, Video, IBM DB2, IBM Corp., Roi/Tco, Databases, Enterprise Software, Finance, Managerial Accounting, Software, Data Management
- Webcasts
- Siemens A&D Group Accelerates Teamwork and Communication With Collaboration Solution
- Siemens Automation and Drives (A&D) Group is the world's largest supplier of solutions and services for industrial automation technology. A previously deployed Web-based collaboration system was cumbersome and saw limited adoption. Siemens A&D needed a more flexible and user-friendly alternative that provided immediate business impact. With help from deployment partner...
- Tags: Teamwork, Collaboration, Siemens AG, Aerospace, Aerospace & Defense, Manufacturing
- Case studies
- Siemens Shared Services Serves 70,000 Siemens Employees Nationwide With New HR System
- Siemens Shared Services wanted to deliver performance, scalability, reliability, and flexibility required to support the HR system for 70,000 employees and implement a foundation to support an extensive increase in information and transactions, while providing users with continuous uptime. The challenge was to provide support for 50-100 super users, each...
- Tags: Oracle Corp., Siemens AG, Human Capital, Human Resources, Workforce Management
- Case studies 2008-07-01
- SBS Offers Service Level Reporting Par Excellence
- As one of the leading IT outsourcers in Europe, it is up to Siemens Business Services GMBH & Co. OHG to consistently maintain, track and report on the service quality of the globally distributed customer networks it monitors. Raw data captured from around 40,000 ports is transformed by HP OpenView...
- Tags: Microsoft Windows Small Business Server, Hewlett-Packard Co., Outsourcing, Product Marketing, Utility Computing, It Management, It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, It service Management
- Case studies
- Automation Company Improves Business Efficiency With New Communications Solution
- When Siemens Automation and Drives (A&D) wanted to make its business more efficient, it set up an internal communications system. Its first company intranet was not user friendly, however, and annual updates reduced effectiveness. Siemens A&D needed a solution all employees could use to easily upload information. The solution would...
- Tags: Siemens AG, Microsoft Corp., Aerospace, Intranet, Aerospace & Defense, Manufacturing
- Case studies 2007-01-22
- Leading BPO Targets Savings of $1400 Per Agent Per Year Through Application Virtualization
- Siemens Information Processing Services SIPS is a part of Munich, Germany based, Siemens, a global electronics and electrical engineering company. Siemens Information Processing Services wanted to manage its PC fleet, along with the two main problems that the company had been facing - underutilization of desktops and high maintenance costs....
- Tags: Application, BPO, Agent, Microsoft Corp., Siemens Information Processing Services, Virtualization, Business Process Outsourcing (BPO), Storage Management, Utility Computing, Engineering, Desktops, Hardware, It Operations, Storage
- Case studies 2007-08-30
- Siemens Increases Productivity With Common Global Messaging System
- Siemens consists of more than 130 business units that provide innovative technologies and services to customers all over the world. Employees in different units found it difficult to work together effectively using the company's many unconnected computer systems. To meet this challenge, the company launched an initiative to unify its...
- Tags: Siemens AG, Environment, Messaging, Microsoft Corp., Groupware, Microsoft Windows Active Directory, E-mail Servers, Enterprise Software, Software, Directory Services
- Case studies
- Tightly Interconnected Partnership Gives Siemens IT Insight and Influence
- Over the last several years, Siemens, one of the world's largest electrical engineering and electronics companies, and Microsoft have created a partnership that has changed the way the companies collaborate with each other. In this working relationship, Siemens proactively influences Microsoft product development and derives competitive advantage from being the...
- Tags: Partnership, Siemens AG, Information Technology, Microsoft Corp., Business Structures, Product Development, Strategy, Finance, Research & Development, Business Operations, Management
- Case studies
- Reducing Manual Processes With Improved Remote Security, Inventory, and Problem Resolution
- Intel vPro technology delivers powerful new hardware-based capabilities that improve remote management of desktop PCs. These capabilities can help Information Technology IT service providers, such as Siemens Business Services Siemens, improve remote discovery, inventory, problem resolution, maintenance, and security when managing a fleet of desktop systems. In particular, the capabilities...
- Tags: Security, Problem Resolution, PC, Siemens AG, Intel Corp., Intel vPro Technology, Desktops, Hardware
- White papers 2006-08-01
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