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- American Power Conversion Runs Siebel on SQL Server; Saves $800,000 Over Oracle
- American Power Conversion APC contemplated major increases in its use of Siebel software - including consolidation of separate instances into a single, global database and expanding its use to include the real-time needs of its call center. That required even more performance than it was getting from Microsoft SQL Server...
- Tags: American Power Conversion Corp., Oracle Corp., Call-center, Microsoft SQL Server, Siebel Systems Inc., Server, Microsoft Corp., Call Centers, Databases, Customer Relationship Management (CRM), Enterprise Software, It Operations, Software, Data Management
- Case studies
- Pernod S.A. Creates Highly Effective Trade Promotion Strategy by Streamlining Call Centers
- Selling spirits into supermarkets and licensed premises is a complex process. Companies in this industry must know who their trade customers are, understand their buying patterns, keep them stocked, and develop compelling promotions to stimulate consumer demand. To improve its ability to manage relationships with both on-trade and off-trade outlets,...
- Tags: Strategy, Oracle Corp., Siebel Systems Inc., Call Centers, Marketing Research, Sales Strategy, It Operations, Marketing, Sales
- Case studies
- SITEL France Enhances Customer Satisfaction and Increases Revenue and Services
- It should come as no surprise to find that one of the world's largest operators of call centers relies on the world's most successful Customer Relationship Management CRM software. SITEL France has been using Oracle's Siebel Call Center almost from the day the company was launched. SITEL first began using...
- Tags: Revenue, Oracle Corp., Call-center, Siebel Systems Inc., Customer Satisfaction, SITEL France, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Siebel CRM Drives Closer Cooperation Between Tata Motors and Dealers to Improve Sales and Service
- Tata Motors is India's largest integrated automaker, with a line-up that includes commercial, utility, and passenger vehicles. Faced with increasing competition from abroad, a cyclical business environment, and the challenge of a widely dispersed dealer network, Tata Motors implemented Oracle's Siebel Automotive, a comprehensive Customer Relationship Management CRM solution designed...
- Tags: Oracle Corp., Siebel Systems Inc., Sales, Tata Motors, CRM, Siebel CRM, Operational Accounting, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Finance, Marketing, Software
- Case studies
- Siebel Systems: Measuring Business Value From Rapid Server Provisioning
- With a large, complex, and constantly innovating product portfolio, managing and supporting the test and product demonstration environment is a business-critical activity for Siebel Systems, Inc. Siebel turned to Symantec Corporation for a solution based on Veritas OpForce software not only to streamline its server provisioning process but to develop...
- Tags: Server Provisioning, VERITAS OpForce, Environment, Siebel Systems Inc., Servers, Hardware
- Case studies
- Boehringer Ingelheim Holland Grows Customer Loyalty Using Siebel Pharma
- When it came to understanding its customers, Boehringer Ingelheim was at a loss. The Netherlands operations of this top-20 pharmaceutical corporation was saddled with a multitude of different customer information systems, which made it harder to sell and provide service for its portfolio of prescriptive medicine, consumer healthcare, and animal...
- Tags: Oracle Corp., Pharmaceutical Company, Siebel Systems Inc., Boehringer Ingelheim Holland
- Case studies
- Acumentum Increases Sales Visibility With Siebel CRM On Demand
- Acumentum is a Melbourne-based developer of online collaboration systems for large organizations specifically in finance, heavy industry, and the public sector. Until recently, Acumentum used ACT!, a basic contact management application, to manage client information and sales activity. Acumentum quickly realized that a full-featured CRM application would offer them a...
- Tags: Oracle Corp., Contact Management, Online Collaboration, Siebel Systems Inc., Sales, CRM, Acumentum, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies
- Salesforce Helps Responsys Determine the Best Use of Its Resources for Maximum Sales Effectiveness
- Incumbent Siebel CRM software implementation was difficult to administer, customize, and use for Responsys. The company hindered by increasing difficulty in capturing forecast & pipeline data. The company needed CRM that could deliver a real-time picture of the health and activity of the business without intruding into their sales peoples'...
- Tags: Salesforce.com Inc., Siebel Systems Inc., Sales Force Management, Sales Strategy, Sales
- Case studies
- WebTrends Migrates From Siebel to Salesforce for Global Customer and Partner Relationship Management
- When WebTrends management with the help of Francisco Partners acquired the business unit from NetIQ, WebTrends needed a new CRM solution, fast. Siebel On Premise, the incumbent CRM solution, was short on fans within the sales organization and not a viable option for the WebTrends' IT staff, which was quickly...
- Tags: Salesforce.com Inc., Partnership, Siebel Systems Inc., Partner Relationship Management, WebTrends Corp., Customer Relationship Management (CRM), Sales Force Management, Enterprise Software, Software, Sales
- Case studies
- TXU Energy Capitalizes on e-Billing by Bringing It in House
- Facing utility deregulation and a range of potential new competitors, TXU Energy needed to differentiate itself, while also building stronger relationships with its customers. The company, which is the largest provider of electricity and natural gas services in the state of Texas, also was looking for ways to reduce operating...
- Tags: Billing, Oracle Corp., Siebel Systems Inc., Electronic Billing, Natural Gas, Telecom & Utilities
- Case studies
- Siebel Systems Automates Tasks With PATROL Solutions
- Founded in 1993, Siebel Systems, Inc. is the world's leading provider of customer relationship management CRM solutions. The challenge was to accommodate system growth while controlling cost - freeing resources to do more with less - by implementing a best-of-breed application management solution with an enterprise-wide view of system availability...
- Tags: BMC Software Inc., Siebel Systems Inc., It Management, It service Management
- Case studies
- Telenor Networks Streamlines Customer Interaction With Siebel and HP Solution
- Telenor is a Norwegian telecommunications group with extensive, fast-growing business operations in a number of countries in Europe and Southeast Asia. Telenor Networks' interaction with its wholesale customers was largely based on manual communications such as fax, phone and email. This system was not only errorprone; it also led to...
- Tags: Hewlett-Packard Co., Siebel Systems Inc., Telenor, Telenor Networks, Fax, E-mail, Telephony, Telecom & Utilities, Telecommunications, Online Communications, Networking
- Case studies
- The Sarbanes-Oxley Act: Business Analytics: Delivering Compliance and Competitive Advantage
- While 65 percent of large companies still rely on manual processes and Excel spreadsheets to comply with the financial monitoring and reporting requirements of the Sarbanes-Oxley Act SOX, most CFOs recognize that such methods, though acceptable in the first phase of SOX adoption, won’t sustain their compliance efforts over the...
- Tags: Sarbanes-Oxley Act, Compliance, Competitive Advantage, Siebel Systems Inc., Business Analytics, Sarbanes-Oxley, Regulatory Compliance, Regulations, Government, Financial Accounting, Finance, Human Resources, Policies And Procedures
- White papers
- Contact Analytics: Driving Greater Efficiency, Higher Revenue, and Increased Customer Satisfaction
- Contact Center Analytics is a major factor in keeping customers loyal and satisfied, while maintaining reasonable costs. Learn the best solution for contact center managers in this whitepaper from Siebel Systems.
- Tags: Revenue, Analytics, Contact Center, Siebel Systems Inc., Customer Satisfaction, Contact Center Analytics, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers
- Sales Analytics: Driving Sales Effectiveness and Increased Results
- Learn how to get more from your SFA system in this white paper from Siebel Systems. Find out how enhancing your system with analytics can help you go beyond standard sales reports to understand in real time the forces affecting sales outcomes.
- Tags: Siebel Systems Inc., Sales Strategy, Sales Force Management, Sales
- White papers
- Business Strategies for Accelerating Growth: The Value of Making Better Decisions through CRM
- Want to improve your organization’s decision-making ability? Do better decisions increase profits, reduce risk and operating costs, and improve customer, partner, and employee satisfaction? Download this Siebel Systems white paper and learn the five key components of a successful customer relationship management CRM initiative and how they can improve...
- Tags: Strategy, Decision-making, Siebel Systems Inc., CRM, Tools & Techniques, Management
- White papers
- Evaluating the Options for Vertical Hosted CRM
- Should your CRM application be custom-built? Can a prebuilt system really address your industry's needs? With the rising popularity of on-demand CRM in vertical markets, the old debate has come full circle. In this white paper by Beagle Research, learn what CRM thought-leader Denis Pombriant believes is the best approach.
- Tags: Hosted CRM, Siebel Systems Inc., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers
- Church & Dwight Co. Embraces Siebel CG for TPM Improvement and Realizes Operational Efficiencies
- Church & Dwight Co., Inc was founded in 1846 and is the leading U.S producer of sodium bicarbonate, otherwise known as Baking Soda, a natural product that cleans and deodorizes. The company wanted to proactively respond to changing regulatory reporting requirements and improve the effectiveness of trade promotion expenditures. The...
- Tags: Siebel Systems Inc., Church, KPI
- Case studies
- Nashuatec Increases Customer and Employee Satisfaction by 30% in Two Years
- Being in a mature industry challenged Nashuatec to increase profit levels by developing new aftermarket service revenue at a lower operational cost. The company believed it could use service as a powerful strategy for controlling the market, as well as shaping and penetrating new markets. The goal was to generate...
- Tags: Oracle Corp., Siebel Systems Inc., Team Management, Operational Accounting, Call Centers, Strategy, Management, Finance, It Operations
- Case studies
- Circuit Maker Moves From Oracle and UNIX to Microsoft Windows Server - Based Solution
- Altera Corporation is a leading global manufacturer of programmable logic chips that are used in a wide array of electronic products and components. When the San Jose, California - based company decided to upgrade its Siebel business applications enterprise system, it also reevaluated the underlying operating system and database used...
- Tags: Altera Corp., Oracle Corp., Microsoft Windows Server, Siebel Systems Inc., Microsoft Corp., Microsoft Windows, Operating Systems, Microsoft Windows Server 2003, Databases, UNIX, Servers, Enterprise Software, Software, Data Management, Hardware
- Case studies
