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- The CRM Imperative for Aerospace and Defense
- During the times of economic uncertainty with declining aviation product revenues, decreasing service revenues from increased parked planes, and increasing customer service expectations, some aerospace and defense companies are turning to Customer Relationship Management CRM as a platform for improving customer relationships to meet these increasing expectations and to derive...
- Tags: Aerospace, CRM, Siebel Customer-Relationship Management, Aerospace & Defense, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Manufacturing, Software, Marketing
- White papers 2005-04-01
Additional Resources
- BT Infonet Improves Order Management Efficiency and Customer Satisfaction
- Based in El Segundo, California, BT Infonet provides global data communications services to multinational corporations. Looking for a way to efficiently scale its business to keep pace with market growth, BT Infonet decided to automate the process used to manage orders for its global data communications services. Following an intensive...
- Tags: Oracle Corp., British Telecommunications, Siebel Systems Inc., Customer Satisfaction, Infonet, Order Management, Product Marketing, Marketing
- Case studies
- Siebel Systems Automates Tasks With PATROL Solutions
- Founded in 1993, Siebel Systems, Inc. is the world's leading provider of customer relationship management CRM solutions. The challenge was to accommodate system growth while controlling cost - freeing resources to do more with less - by implementing a best-of-breed application management solution with an enterprise-wide view of system availability...
- Tags: BMC Software Inc., Siebel Systems Inc., It Management, It service Management
- Case studies
- L'Oreal Strengthens Brand Loyalty With Customer Relationship Management Solution
- L'Oreal, the world's largest skin care and cosmetics company, wanted to broaden the scope of marketing for its luxury products division. It decided to implement a company-wide Customer Relationship Management CRM system, starting with a pilot project in South Korea. Working with Siebel - and advised on architecture by Microsoft...
- Tags: Brand, CRM Solution, Siebel Systems Inc., Brand Loyalty, Microsoft Corp., CRM, L'Oreal, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Microsoft Windows Server 2003, Software, Marketing, Operating Systems, Microsoft Windows
- Case studies
- Best Practices for Upgrading Siebel Applications
- Oracle's Siebel Customer Relationship Management CRM applications have evolved over time, and Oracle's commitment to customers, this suite of applications, and creating best-in-class products remains steadfast. The Siebel CRM product has expanded significantly in functionality, scalability, usability, and reduced cost of ownership over the past few releases, including dramatic leaps...
- Tags: Oracle Corp., Siebel Systems Inc., Best Practice, Siebel Customer Relationship Management Product
- White papers 2007-02-01
- La Poste Implements Solution to Better Understand Customers
- The company wanted to understand customers better and share knowledge among the players in the customer relationship (sales force, customer service, marketing) through all sales channels and structure and standardize sales processes nationally. The challenge was to implement a global Customer Relationship Management CRM tool able to manage customer processes...
- Tags: Oracle Corp., Sales Strategy, Sales Force Management, Sales Force Automation (SFA), Sales, Enterprise Software, Software
- Case studies 2007-09-01
- SITEL France Enhances Customer Satisfaction and Increases Revenue and Services
- It should come as no surprise to find that one of the world's largest operators of call centers relies on the world's most successful Customer Relationship Management CRM software. SITEL France has been using Oracle's Siebel Call Center almost from the day the company was launched. SITEL first began using...
- Tags: Revenue, Oracle Corp., Call-center, Siebel Systems Inc., Customer Satisfaction, SITEL France, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Marks & Spencer: Customer Relationship Management Solution
- The client Global retailer Marks & Spencer wanted to turn its already strong customer service operation into a highly efficient system for responding quickly and effectively to customer. A collaborative team - Marks & Spencer, Accenture, Siebel and Microsoft - worked to create Marks & Spencer's integrated customer relationship management...
- Tags: Agent, Marks & Spencer, CRM, Customer Relationship Management (CRM), Product Marketing, Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
- Siebel 8 CRM on System p With AIX 5.3 and DS4800
- The Siebel 8.0 PSPP benchmark kit is designed to run against Siebel Customer Relationship Management CRM Standard Industry Application SIA Financial Services software. It consists of the Siebel 8.0 CRM software, a populated database schema and three Mercury LoadRunner scripts that simulate real world user load. The purpose of this...
- Tags: IBM AIX, Siebel Systems Inc., IBM Corp., CRM, Storage, Performance Management, UNIX, Operating Systems, Databases, Hardware, Human Resources, Workforce Management, Software, Enterprise Software, Data Management
- White papers 2007-11-05
- Oracle Database: The Industry's Choice for Oracle's Siebel Applications
- Oracle dominates the market for databases supporting enterprise business applications, such as the Siebel CRM suite. This paper covers the business and technology factors driving customers to choose Oracle for their Siebel deployments. Siebel Applications were originally developed on Oracle Database, and both organizations have a deep relationship at the...
- Tags: Oracle Corp., Industry, Siebel Systems Inc., Oracle Database, Oracle Database Team, Databases, Storage, Enterprise Software, Software, Data Management, Hardware
- White papers 2006-04-01
- Performance and Scalability Benchmark: Siebel CRM Release 7.7 Industry Applications on HP Integrity Server and Microsoft SQL Server 2000
- This white paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management CRM Application Release 7.7. The benchmark comprised 14,000 concurrent users running Siebel CRM Release 7.7 industry applications on HP Integrity Server and Microsoft SQL Server 2000 (64-bit). Siebel CRM Release 7.7 uses the enhanced Siebel...
- Tags: HP Integrity, Hewlett-Packard Co., Performance, Microsoft SQL Server, Industry, Scalability, Microsoft SQL Server 2000, Siebel Systems Inc., Server, Microsoft Corp., CRM, Siebel CRM Release 7.7, Performance Management, Databases, Human Resources, Workforce Management, Enterprise Software, Software, Data Management
- White papers 2005-04-18
- Siebel CRM Drives Closer Cooperation Between Tata Motors and Dealers to Improve Sales and Service
- Tata Motors is India's largest integrated automaker, with a line-up that includes commercial, utility, and passenger vehicles. Faced with increasing competition from abroad, a cyclical business environment, and the challenge of a widely dispersed dealer network, Tata Motors implemented Oracle's Siebel Automotive, a comprehensive Customer Relationship Management CRM solution designed...
- Tags: Oracle Corp., Siebel Systems Inc., Sales, Tata Motors, CRM, Siebel CRM, Operational Accounting, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Finance, Marketing, Software
- Case studies
- Customer Relationship Management in Banking Sector and a Model Design for Banking Performance Enhancement
- Nowadays, many businesses such as banks, insurance companies, and other service providers realize the importance of Customer Relationship Management CRM and its potential to help them acquire new customers retain existing ones and maximize their lifetime value. At this point, close relationship with customers will require a strong coordination between...
- Tags: CRM, Banking, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Financial Services, Marketing, Software
- White papers 2006-09-05
- Performance and Scalability Benchmark: Siebel CRM Release 7.7 on HP BladeSystem Infrastructure Solution and Microsoft SQL Server 2000
- This white paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management CRM Application Release 7.7. The benchmark comprised 3,000 concurrent users running Siebel CRM Release 7.7 industry applications on a single HP BladeSystem running Microsoft SQL Server 2000 Enterprise Edition (32-bit) as the database. Siebel CRM...
- Tags: Hewlett-Packard Co., Oracle Corp., Performance, Microsoft SQL Server, Scalability, Microsoft SQL Server 2000, Siebel Systems Inc., Microsoft Corp., CRM, Siebel CRM Release 7.7, Performance Management, Databases, Enterprise Software, Human Resources, Workforce Management, Software, Data Management
- White papers 2004-10-01
- Office Business Application Improves Sales Force Productivity, Helps Increase Sales
- Microsoft needed to make the customer data in its Siebel customer relationship management system and other applications more accessible and usable to the company's enterprise sales force. The Siebel UI was frustrating to use, forcing salespeople to spend too much time entering customer data instead of in front of customers....
- Tags: Sales Force, Microsoft Office, Business Application, Microsoft Corp., Office Business Application, Customer Data, Sales Strategy, Sales Force Management, Enterprise Software, Sales, Software
- Case studies
- Acumentum Increases Sales Visibility With Siebel CRM On Demand
- Acumentum is a Melbourne-based developer of online collaboration systems for large organizations specifically in finance, heavy industry, and the public sector. Until recently, Acumentum used ACT!, a basic contact management application, to manage client information and sales activity. Acumentum quickly realized that a full-featured CRM application would offer them a...
- Tags: Oracle Corp., Contact Management, Online Collaboration, Siebel Systems Inc., Sales, CRM, Acumentum, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies
- Deloitte Consulting LLP Improves Opportunity Management With Streamlined Sales Capabilities
- Deloitte Consulting LLP has provided expert implementation advice for more than 1,000 Customer Relationship Management CRM projects worldwide. By practicing "Straight talk" and demonstrating an unwavering dedication to solving client specific challenges, the company has earned a Siebel Gold Star for customer satisfaction, the 2000 Partner Award of Excellence, and...
- Tags: Business Structures, Dedication, Deloitte Consulting LLP, Deloitte LLP, Finance, Marketing, Oracle Corp., Product Marketing, Sales, Sales Force Management, Sales Strategy
- Case studies
- Performance and Scalability Benchmark: Siebel CRM Release 7.5.2 on HP-UX Servers and Oracle9i Database
- This white paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management CRM Release 7.5.2. The benchmark comprised 10,000 concurrent users running Siebel CRM Release 7.5.2 on HP-UX servers and Oracle9i Database. This information should be used as an aid for system planning and sizing to support...
- Tags: HP-UX, Oracle Corp., Performance, Scalability, Siebel Systems Inc., Oracle9i, Oracle9i Database, CRM, Databases, Enterprise Software, Servers, Operating Systems, Software, Data Management, Hardware
- White papers 2006-09-01
- Heat and Control, Inc. Standardizes Critical Sales Cycle With On Demand Customer Relationship Management Solution
- Heat and Control, Inc. is one of the world's leading manufacturers of food processing and packaging equipment. To retain its leadership position in the food processing industry, the company constantly looks for ways to create efficiencies and offer the best value possible to its customers. It was this philosophy that...
- Tags: CRM, customer service, food, industry, leadership, marketing, Oracle Corp., sales, sales cycle
- Case studies
- Performance and Scalability Benchmark: Siebel CRM Release 7 on IBM eServer pSeries and IBM DB2 UDB
- This white paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management CRM Release 7. The benchmark comprised 30,000 concurrent users running Siebel CRM Release 7 on IBM eServer pSeries and IBM DB2 UDB. This information should be used as an aid for system planning and sizing...
- Tags: Oracle Corp., Performance, IBM eServer, Scalability, Siebel Systems Inc., IBM DB2 Universal Database, IBM DB2, IBM Corp., CRM, Enterprise Software, Databases, Software, Data Management
- White papers 2006-09-01
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