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- Security and customer service: Why they go hand in hand
- On July 30, The Wall Street Journal published an article entitled "Ten Things Your IT Department Won't Tell You." The article discussed ways users could circumvent IT security and other restrictions, in the interest of getting their work done. Reaction came swiftly, in particular from TechRepublic editor Jason Hiner, in...
- Tags: Security, Customer Service, Information Technology, Help Desk, Calvin Sun
- Blog posts 2007-08-06
- Manufacturer Improves Productivity, Saves 20 to 30 Staff Hours Weekly With New Server
- Manufacturing firm Precision Results specializes in tube and sheet metal fabrication. Based in Jamestown, North Dakota, Precision Results employs 15 people and performs contract work for larger companies. Employees used different hardware and software with no centralized server to hold shared information. This, plus limited e-mail capabilities and a lack...
- Tags: Microsoft Corp., Intel Xeon, E-mail, Servers, Processors, Online Communications, Hardware, Semiconductors, Components
- Case studies
- Tire Manufacturer Drives Deeper Business Insight With Microsoft Office PerformancePoint Server 2007
- GPX International Tire Corp. represents one of the largest independent global providers of specialty "Off-the-road" tires for the agricultural, construction, materials handling and transportation industries. As a multinational firm which has undergone numerous mergers and acquisitions in recent years, GPX had multiple and disparate IT systems and was seeking a...
- Tags: Microsoft Corp., Supply Chain, Transportation, Tools & Techniques, Mergers & Acquisitions, Microsoft Office, Pricing, Business Operations, Management, Investment, Finance, Office Suites, Software, Marketing
- Case studies 2008-05-07
- Viruses don’t seem to know when to quit
- Virus infections seem to be like natural disasters. They hitand make a big splash in the news, and then you never hear anything else aboutthem. As if after the virus has been released, anti-virus vendors come up witha fix and you never hear about the virus again. Naturally things like...
- Tags: Cyberthreats, Viruses and worms, SECURITY, Web browsers, hadnÂ't, virus
- Blog posts 2006-01-17
- Voicemail and office etiquette
- Continuing my rant about communication: I was shocked today when I called a number to speak to a customer. I had been trying the number and left a number of messages on the voicemail. After a few days of this I received a call from...
- Tags: Message, Expectation, Voicemail, Telecommunications, Jeff Dray
- Blog posts 2008-01-29
- The new career powertool: Naps.
- Do you look older than your age? For you, or others around you, this simple point can be an important indicator of productivity, creativity, and performance. Take a look around you during your next meeting or while sitting in the lunch area with other people in...
- Tags: Career, Productivity, Nap, Recruitment & Selection, Team Management, Performance Management, Human Resources, Workforce Management, Management, John McKee
- Blog posts 2007-12-13
- Pigeonholing can kill your chances for promotion
- Do you feel like you should have been promoted by now? It hasn't happened, but no one is telling you why?  Perhaps this major promotion killer is holding you back.A while back I was retained by a client who was recently passed over for a promotion. He told me that it...
- Tags: Ladder, Boss, John McKee
- Blog posts 2007-08-09
- Work with end users -- not against them -- to improve security
- In his recent blog post, "The six consumer technologies that are destroying traditional IT," Jason Hiner comments on consumer technologies that are sneaking into the workplace and causing problems for some IT departments' attempts to maintain network and information security. He also makes the point that this isn't just a problem with end...
- Tags: Security, Information Technology, IM, Problem, Policy, Instant-messaging Technology, Instant Messaging, Internet, Online Communications, Chad Perrin
- Blog posts 2007-09-18
- Geek Trivia: Riders of the storm
- What was the logic behind Van Halen's "brown M&M" contract rider? Editor's note: As the Trivia Geek's vacation continues and he shakes off that Halloween sweets hangover, we've revived this candy-coated Classic Geek, which originally ran on April 28, 2004, from our archives to tide you over. Look for...
- Tags: M&M, Jay Garmon, rider, brown M&M, dressing room, Geek Trivia Newsletter, TechRepublic Inc., Quibble, Band, Editor, Corporate Communications, Marketing
- Technical articles 2005-11-01
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Managed Hosting
- If the cost of building and managing a robust technology infrastructure is prohibitive for your small or mid-sized business (SMB), managed hosting may be worth another look. For help determining whether a managed or dedicated hosting solution makes sense for your business, read this informative blog post by Josh Hoskins.
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