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- Increasing Customer Intimacy, Value-Add and Profits through Expanded Services
- Manufacturers and distributors, facing ever-increasing competition, pricing pressure and growth imperatives are quickly waking up to the opportunity offered by expanding their service organization. Services automation is one of the "hottest" corners of the customer relationship management CRM marketplace. Learn how your company can benefit from expanded customer services in...
- Tags: IBM Corp., Services Automation, Customer Relationship Management (CRM), Pricing, Product Marketing, Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers
Additional Resources
- Emailing automation (exe)
- Emailing automation provided capacities of e-mailing to any compatible language OLE Automation (for example VBA for the office automation tools Microsoft Word, Excel, Access). Integration in your language is immediate and transparent. You can build your own tool with Emailing automation. Emailing automation does not require any complementary library and...
- Tags: Automation
- Software downloads 2005-09-02
- Innovations in Services: Support Automation
- The support experience is not just about break/fix services. It's about using automation throughout the entire IT support lifecycle in complex, multi-vendor environments.
- Tags: Innovation, Hewlett-Packard Co., Automation
- Webcasts 2007-01-01
- The Voice Automation Top 10: Key Considerations for Deploying Speech
- Voice automation can improve the way an enterprise communicates, accesses information, provides services, establishes security, and conducts transactions. For businesses that must provide information and services to increasingly mobile customers, employees, and partners, voice automation is superior. It works from any phone, and can provide easy access to a range...
- Tags: Nuance Communications Inc., Automation, Advertising & Promotion, Marketing
- White papers 2005-02-01
- Siemens Business Services Delivers Superior Support Services With CA's Support Automation Solution
- The support provided by Siemens Business Services directly impacts agent satisfaction, loyalty, and their ability to serve customers. Siemens Business Services endeavors to bring this level of IT service delivery to their end users by deploying the most innovative support automation solution on the market. The Siemens Business Services team...
- Tags: Siemens AG, Support Services, Computer Associates International Inc., Automation Solution, Real Estate, It Services, Productivity, Business Operations
- Case studies
- Automation: Delivering Intelligent IT Control
- Automation is the science and art of making processes or machines self-monitoring, self-correcting, and self-acting. When applied in a data center, automation enables IT to respond faster, more efficiently, and more effectively to changing business needs. Industry experts agree that automation can help transform IT to meet the dynamic demands...
- Tags: Hewlett-Packard Co., Information Technology, Automation, Strategy, Management
- White papers 2006-10-01
- Plugging Holes in BSM with Automation
- Find out why, despite increasingly sophisticated business service management BSM tools, most IT departments still rely on manual efforts to analyze performance of business services. And how automation of the business services themselves can provide the relevant, real-time data required to determine health of key business processes. ...
- Tags: Opalis Software Inc., Business Service Management, Automation
- White papers 2006-03-01
- The Top 5 Misconceptions About Data Center Automation
- With obvious benefits to automation, including lower operational costs, improved performance and greater service levels, why aren't more IT departments taking advantage of automation solutions? Opalis explores the top five misconceptions that still lead companies to believe that automation options result in job loss and management burdens in IT environments....
- Tags: Misconception, Data Center, Opalis Software Inc., Automation, Data Centers, Roi/Tco, Recruitment & Selection, Storage, Hardware, Data Management, Finance, Managerial Accounting, Human Resources, Workforce Management
- White papers 2005-11-01
- Functional Testing of Dynamic Web Applications
- Web Sites and Applications are becoming crucial to the success of businesses and hence required to be tested thoroughly and frequently. However these applications change and they change constantly and the challenge of test automation projects is in dealing with these changes. Successful automation is possible only if the automation...
- Tags: Test Automation, Web Application, AdventNet Inc., Automation
- White papers 2005-09-04
- wifi for home automation
- Hi all..I would like to know are there anybody who knows ho build a home automation system by using 802.11b/g?which kind of microcontroller can i use?is this WLAN protocol suitable for home automation?p/s please kindly reply since i have three weeks left to complete this project..
- Tags: Wireless LANs, WIRELESS, Wi-Fi, hazrinmd@..., home automation
- Discussion threads 2007-04-08
- Guidance Automation Extensions (msi)
- The Guidance Automation Extensions GAX enable you to run guidance packages, such as the Guidance Automation Toolkit or those included in Software Factories. You can use the Guidance Automation Toolkit GAT to author or customize guidance packages. This version is the first release on CNET Download.com.
- Tags: Microsoft Corp., Tools & Techniques, Management
- Software downloads 2007-08-24
- ROI on Test Automation - A Simple Yet Powerful Approach
- Many ISVs and other software development organizations are turning to test automation to improve their quality assurance programs. But how can you know if the benefits of test automation are worth the required capital outlay? That's the subject of this Caritor white paper, which outlines a method for evaluating the...
- Tags: Test Automation, ROI, Caritor Inc.
- White papers
- Developing Adapters for Web Services Integration
- The push toward business process automation has generated the need for integrating different enterprise applications involved in such processes. The typical approach to integration and to process automation is based on the use of adapters and message brokers. The need for adapters in Web services mainly comes from two sources:...
- Tags: Web, Hewlett-Packard Co., Adapter, Web Service, Integration, Web Services, Enterprise Software, Software
- White papers
- IT automation in bold, broad strokes
- Automation is keyI read this and was quite excited. Although long and difficult to pull everything out, I think this solution has a definite place in the market. If you are looking for a solution that fits an outsourced model or even the enterprize wanting to look at...
- Tags: automation, chadg@..., information technology, IT Automation, patching
- Discussion threads 2005-02-02
- Considerations for Server-Side Automation of Office
- Developers can use Automation to Microsoft Office to build custom solutions that utilize the capabilities and features that are built into the Office product. While such programmatic development can be implemented on a client system with relative ease, there are a number of complications that can occur if Automation is...
- Tags: Developer, Microsoft Corp., Complication, Automation, Microsoft Office, Office Suites, Software
- White papers 2007-02-05
- Save time by automating the way you build, deploy, and monitor Java applications
- Developers have better things to do than piece together builds, follow checklists full of release commands, copy files around on servers, and monitor running programs. Fortunately, what with the global competition for development work heating up, automation can give you back some of your time so that you...
- Tags: Java Application, Monitor, Coverage, Java, Automation
- Book chapters 2007-02-27
- Getting Started With ActiveX Automation Using VB.NET: Understanding ActiveX Automation and Steps for Adding BarTender to a VB.NET Project
- ActiveX Automation, also known as COM Common Object Model or simply Automation, is a Microsoft standard for interaction between Windows programs. The standard enables one application to use the functions of another application in such a smoothly integrated way that the two programs appear to be a single program. The...
- Tags: ActiveX, Seagull Scientific Inc., Automation, Microsoft Visual Basic.Net, ActiveX/COM/COM+/DCOM, Microsoft Development Tools, Middleware, .Net, Software Development, Software/Web Development, Development Tools, Enterprise Software, Software
- White papers 2006-08-17
- The Next Wave: Driving Organizational Efficiency Through Business Process Automation
- In this white paper, Jeff Piper, Vice President of Client Services and Partner Development for SpringCM, explains why Business Process Automation BPA is "the next wave" for organizations that need to reduce costs, accelerate process throughput, and gain greater visibility into their business processes. The paper addresses these key questions...
- Tags: SpringCM, Business Process, Business Process Automation, Operational Planning, Enterprise Software, It Operations, Business Operations, Software
- White papers
- Improving System Management Through Automation
- This paper will discuss the foundation of automation and self-management and how it supports the requirement of doing more with less. Using a scenario, it will demonstrate how CA's Unicenter Network and Systems Management Unicenter NSM uses automation and self-management capabilities to make the infrastructure more responsive and adaptable, fixing...
- Tags: Computer Associates International Inc., Automation, It Management, It service Management
- White papers 2006-10-01
- Towards Web Automation by Integrating Semantic Web and Web Service
- In the recent decade, the amount of information on the Web has grown exponentially. Unfortunately, computers on the web still cannot automatically carry out complex tasks for people. It is because computers cannot understand HTML-based documents. Furthermore, the diversity of computing environments and communication protocols makes computers difficult to cooperate...
- Tags: Web, Web Service, Automation, Channel Management, Semantic Web, Marketing, Internet
- White papers
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