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- ServiceCenter 6
- ServiceCenter is designed to help to evolve IT service management through a series of logical steps, from establishing basic controls to automating service delivery to maximizing the business value of the IT organization. With its ITIL best practices built in, ServiceCenter lets a person quickly deploy consistent, integrated work processes...
- Tags: Hewlett-Packard Co., Information Technology, ServiceCenter, ITIL, Service Level Management, Strategy, It Services, It Operations, It service Management, Management
- Webcasts
Additional Resources
- Peregrin ServiceCenter timeout issues
- Anyone using Peregrin ServiceCenter v6.1? My issue is that it times out after 5min which is fustrating at best. Anyone else experiencing this, any fix or how to's appreciated. Ops
- Tags: mccoygreg@...
- Q&A 2006-05-12
- Second Generation Integrated IT Service Management
- Stuttgarter Volksbank AG is the largest "Volksbank" in the greater Stuttgart, Germany area. In order for employees to be able to process inquiries in a meaningful way after the migration, a process-oriented solution for the helpdesk had to be found. Ideally, the solution would consist of an IT service management...
- Tags: Information Technology, Peregrine Systems Inc., Service Level Management, ITIL, It Services, Strategy, It Operations, It service Management, Management
- Case studies
- PMA ServiceCenter (exe)
- PMA ServiceCenter is an easy-to-use customer management system targeted at small to medium size service businesses. The program stores and provides quick access to customer information including equipment lists and service histories, schedules service calls, prints standard or custom contracts, and includes a mailing module that prints mailing labels and...
- Tags: PMA Technology, PMA ServiceCenter, Word Processors, Software
- Software downloads 2008-06-12
- IBM Helps Ease Miele's Transition to Peregrine ServiceCenter
- Miele manufactures high-quality professional and household appliances, ranging from vacuum cleaners to dishwashers. To maintain their high quality standards, Miele needed a better help desk solution that could enable quick handling of IT failures, facilitate vulnerability assessments, document existing solutions, coordinate efficient management of errors, and deliver reports to gauge...
- Tags: Solution, IBM Corp., Help Desk, Call Centers, It Operations
- Case studies
- Streamline Requests and Delivery With the New Integrated Service Catalog in HP OpenView ServiceCenter 6.2
- The attendee of this webcast will learn how to improve IT service requests and delivery for both customers and IT with a Service Catalog.
- Tags: Hewlett-Packard Co., Streamline, HP OpenView, Strategy, Utility Computing, It Management, Management, It service Management
- Webcasts
- Service Lifecycle Management: Think and Operate Like a Business
- The attendee of this webcast will learn about best practices and see the HP Software solution - ServiceCenter - in action. The attendee will understand the relationship between business user's expectations and service levels. The attendee will also learn to create a web-based catalog of IT goods and services that...
- Tags: Hewlett-Packard Co., Lifecycle Management, Information Technology, ITIL, Strategy, It Services, Management
- Webcasts
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