Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- HP OpenView Network Node Manager 7.5 and Invoq AlarmPoint
- This webcast discusses the requirements of Service Level Management, the definition of Service Level Agreements, the monitoring of the defined services, and the critical role that OpenView plays in the support of those Service Level Agreements.
- Tags: SLA, Hewlett-Packard Co., Network, HP OpenView, Service Level Management, Utility Computing, It Management, Service Management, It Operations, It service Management
- Webcasts
- CA Announces the Availability of JAWS Workload Service Manager for Unicenter Workload Automation
- Constrained resources, expanding business processes, increased cross-platform dependencies and the inability to predict disruptions are making it more difficult for growing data center operations to fulfill their service level agreements. JAWS Workload Service Manager is a powerful product for Unicenter AutoSys that helps improve the delivery of critical IT services...
- Tags: CA Unicenter, Computer Associates International Inc., Automation, JAWS Workload Service Manager, Data Centers, Service Level Management, It Management, Storage, Hardware, Data Management, It Operations, It service Management
- Webcasts
- CA Announces the Availability of JAWS Workload Service Manager for Unicenter AutoSys Job Management
- Constrained resources, expanding business processes, increased cross-platform dependencies and the inability to predict disruptions are making it more difficult for growing data center operations to fulfill their service level agreements. JAWS Workload Service Manager is a powerful product for Unicenter AutoSys that helps improve the delivery of critical IT services...
- Tags: CA Unicenter, Unicenter AutoSys Job Management, Computer Associates International Inc., JAWS Workload Service Manager, Data Centers, Service Level Management, It Management, Storage, Hardware, Data Management, It Operations, It service Management
- Webcasts
- A New Imperative: Total Service Quality Management for Wireline and Wireless Environments
- The concept of Total Service Quality Management is essential for companies competing in today's fixed-line, data services and wireless telecommunications markets. This approach to service quality management consolidation and aggregates end-to-end service level data in real time to enable proactive management of service quality. It automates the process...
- Tags: Hewlett-Packard Co., Quality Management, Service Quality, Wi-Fi, Service Level Management, Wireless, Telecommunications, It Operations, It service Management
- White papers 2004-08-27
- Vantage Service Manager: A Technical Overview
- Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visualization, reporting and improvement in line with IT Infrastructure Library ITIL Service Delivery. Additionally, by retrieving business metrics from transactional applications, Vantage Service Manager provides a core business activity monitoring capability. Vantage Service Manager measures service...
- Tags: Information Technology, Quality Management, Business Service Management, Compuware Corp., Vantage Service Manager, ITIL, Quality, Process Improvement, Strategy, It Services, Business Operations, Management
- White papers 2007-05-01
- Government Systems Integrator Chooses EM7 to Provide Proactive Service Level Management for Mission-Critical IT Service Delivery
- As part of its secure managed hosting services for federal and commercial clients, such as the US Department of State, Computer Technologies Consultants CTC monitors and manages customer equipment in its data center for 24/7 availability of applications and web sites. The Data Center Manager at CTC needed a better...
- Tags: Managed Hosting, Data Center, EM7 IT Management System, Data Centers, Storage, Service Level Management, Service Management, Web Hosting, Hardware, Data Management, It Operations, It service Management, Internet
- Case studies
- Service Level Agreements on IP Networks
- This paper provides an overview of service-level agreements in IP networks. It looks at the typical components of a service-level agreement, and identifies three common approaches that are used to satisfy service level agreements in IP networks. The implications of using the approaches in the context of a network service...
- Tags: SLA, Network, IP, IP Network, Service Level Management, Networking, Telecommunications, It Operations, It service Management
- White papers 2004-03-30
- Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs)
- Basic to any Service Level Agreement SLA is the requirement to, actually measure the level of service that is being delivered. However, there are hundreds, or even thousands of possible variables, that could be measured. The challenge lies in determining which ones to measure in order to reflect that level...
- Tags: SLA, Service Level Management, Service Management, It Operations, It service Management
- Webcasts
- SLA Terminology
- Service level management is an ill-defined concept, riddled with acronyms that are tossed about without a proper definition of underlying terms. This ambiguity works to the disadvantage of the IT manager or service provider hoping to address it. SLM is often mistakenly equated with Service-Level Agreements SLA, but the two...
- Tags: SLA, Enterprise Management Associates Inc., SLM, Service Level Management, Service Management, It Operations, It service Management
- White papers
- TechNet Webcast: Configuration Manager SP1 and R2 Overview (Level 300)
- Microsoft System Center Configuration Manager 2007 shipped recently. This year service pack and an R2 will also release. This webcast covers the changes that will be made in the System Center Configuration Manager 2007 Service Pack 1 (SP1) timeframe, in addition to the following System Center Configuration Manager 2007 R2...
- Tags: Webcast, Microsoft Corp., Microsoft TechNet, Microsoft Windows, Microsoft Windows Server 2008, Operating Systems, Software
- Webcasts 2008-02-28
- Implementing an SLM Solution
- Service Level Indicators SLIs are at the heart of any SLA Service Level Agreement. They allow SLM Service Level Management to be measured and quantified. Ideally, service level indicators should allow quality to be quantified, reflect users' pain points and priorities, include detailed measurements for availability, performance and accuracy, take...
- Tags: SLA, Service Level Management, Service Management, It Operations, It service Management
- White papers 2004-04-06
- IBM Tivoli Business Service Manager V4.1
- This paper leads through the new Tivoli Business Service Manager V4.1 that is based on Netcool/Realtime Active Dashboard RAD, instead of the previous Tivoli Business Systems Manager V3.1. This paper will describe Tivoli Business Service Manager V4.1 components and architecture. It also discusses function comparison of functions for Tivoli Business...
- Tags: Migration, IBM Corp.
- White papers 2007-09-01
- Improving Service Levels by Implementing Service level Management- A practical Guide
- Given the complexity and dynamic nature of today's IT enterprises, achieving the high levels of service users’ demand is a considerable challenge. This white paper details the aspects of Service Level Management in addition to explaining how to maintain a high service level with few resources.
- Tags: BMC Software Inc., Remedy Corp., Service Level Management, Service Management, It Management, It Operations, It service Management
- White papers
- Spanish Ministry of Finance Achieves Higher Quality of Service Through Service-Level Management
- Governed by Spain's Ministry of Finance, AEAT Agencia Estatal de Administracion Tributaria controls and manages federal taxes in Spain. To meet agency requirements for fiscal management and quality of service, AEAT needed to reduce the complexity of managing all relevant processes and better align IT services with business objectives. AEAT...
- Tags: QoS, Spain, Finance, IBM Corp., ITIL, Service Level Management, Service Management, Process Improvement, It Services, It Operations, It service Management, Quality, Business Operations
- Case studies
- Defining Steady-State Service Level Agreeability Using Semi-Markov Process
- The ability of the servers to deliver services to the clients according to pre-defined agreements is becoming an important requirement. These pre-defined agreements are sometimes referred to as Service Level Agreements SLA. In most practical cases, these agreements are based on the response times observed by the customer. This service...
- Tags: SLA, Duke University, Agreement, Service Level Management, It Operations, It service Management
- White papers 2006-03-27
- Service Level Management: Mastering Concepts & Strategies
- Developing and implementing a Service Level Management SLM methodology and associated Operating Level Agreements OLAs and Service Level Agreements SLAs can be among the most challenging, time-intensive tasks that you will undertake in your IT Enterprise and your Service Desk. This presentation addresses what it takes for you to determine...
- Tags: Service Desk, Strategy, Service Level Management, Service Management, It Operations, It service Management
- Webcasts
- Configuring Sun Java System Identity Manager as a Service for the Solaris 10 OS
- The Sun Java System Identity Manager provides a "Service" that addresses the provisioning life cycle for corporate user identities. This provisioning service is delivered as a complete solution. Identity Manager implements the solution by leveraging many underlying technologies. Identity Manager requires, at a minimum, a JavaServer Pages JSP technology-based servlet...
- Tags: Sun Solaris 10, Java, Operating System, Sun Microsystems Inc., Provisioning, Sun Java, Sun Java System Identity Manager, Sun Solaris, Operating Systems, Software
- White papers 2005-08-01
- Service Level Management: Best Practices White Paper
- This document describes service level management and service level agreements SLAs for high availability networks. It includes critical success factors for service level management and performance indicators to help evaluate success. The document also provides significant detail for SLAs that follow best practice guidelines identified by the high availability service...
- Tags: High Availability, Best Practice, Service Level Management, Service Management, It Operations, It service Management
- White papers
- Web Service Level Agreement (WSLA) Language Specification
- This paper describes the specification language for service level agreements for Web Services, the Web Service Level Agreement WSLA language. WSLAs are agreements between a service provider and a customer and as such define the obligations of the parties involved. Primarily, this is the obligation of a service provider to...
- Tags: Web, Web Service, Specification, Web Services, Channel Management, Business Services, Enterprise Software, Software, Marketing
- White papers 2003-01-28
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