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Service Level Management (437 results)
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- Service level agreements of paramount importance to software-as-a-service adoption
- Software-as-a-service has been the buzzword that promises to provide prompt services while keeping companies shielded from the problems of implementation and maintenance of software. However, with enterprises offloading the physical control of software, service level agreements need to define very precisely how customers are compensated for downtimes. ...
- Blog posts 2008-02-29
- Service level agreements and disaster recovery
- Make sure you manage user expectations when you create a service level agreement for disaster recovery operations. One difficult aspect of disaster planning that will probably be the first thing you have to tackle and will determine everything else that you include in your plan is the...
- Technical articles 2006-03-13
- Get up to speed on service level management with this Cisco Press sample chapter
- Learn about Service Level Management SLM, which is a key for delivering the services that are necessary to remain competitive in the Internet environment.This sample chapter, taken from Cisco Press' Practical Service Level Management: Delivering High-Quality Web-Based Services, explains the basics of SLM and lays part of the groundwork for...
- Download resources 2005-09-01
- Developing a data communications strategy
- Any data communications proposal can look good on paper until you dissect it by evaluating its reliability, expandability, and complexity. Whether your organization has two sites or two hundred sites, figuring out how to manage the data communications between those sites can be a real challenge. With...
- Technical articles 2005-08-29
- Remain productive by honoring commitments
- Meeting commitments is the heart of every organization. Failing to meet commitments can cause huge ripple effects that are felt throughout the organization, no matter what its size. Have you ever wondered what happened to that high performing team that you had just a few months ago? Have...
- Technical articles 2005-06-13
- Measuring for service level management
- SLA levels in the Healthcare environmentHi allI read the article about Measuring for service level agreements with great interest. I am Infrastructure manager for a multi-disciplinary health board in south west Scotland. We have never had a formal means of defining which applications or services are more important...
- Discussion threads 2004-11-17
- Measuring for service level management
- ByHarris KernProviding the basis for managingrelationships between the IT service organization and its customers, servicelevel management deals with how user service requirements are understood andmanaged. Service level management covers a variety of activities related toplanning, monitoring, and reporting. In this article, I describe the minimumset of data and measurements required...
- Technical articles 2004-10-05
- Arranging the pieces of the service level management puzzle
- How do you hammer out a reasonable service level agreement? Learn about the importance of service level objectives in ensuring that your IT department is correctly interpreting business needs.By Rocky KostickNegotiating service level agreements SLAs with the business units you serve is one large piece of the service level management...
- Technical articles 2000-07-03
- Key elements within service level management
- When businesses depend on IT services for mission-critical applications, downtime is too expensive. As a result, effective service level management is becoming increasingly important. Learn to improve your overall approach to SLM.By Matt ArnoldBefore organizations can effectively implement service level management SLM, they must have a clear understanding of the...
- Technical articles 2000-05-22
- Bridging IT to the business: Service-level management
- Service-level management, or SLM, uses end user response time to measure a system's performance level. As many companies turn to this new benchmark, they are finding few tools to help them.Service-Level Management SLM is exploding into the application arena to meet new end user availability and response time needs. Although...
- Technical articles 1999-12-29
- Storage in the cloud: Availability and SLAs
- Storage and the associated planning process are critical for an organization to consider any cloud technology. In this TechRepublic blog post, IT Jedi Rick Vanover outlines one solution that may be attractive for availability. by Rick Vanover
- Blog posts 2009-07-04
- The Marriage of ROI and SLA: Software Vendors Can Meet Their Customers' Needs and Improve Their Own Revenue Potential by Utilizing a ROI SLA
- Pressure is high for CIOs and IT executives to deliver rock-solid IT strategies on smaller budgets. As a result, enterprises have an extremely low tolerance for project failure or spending that falls short of expectations. This sets the stage for a closer, more fruitful, relationship with vendors in helping companies...
- White papers 2005-04-11
- Outsourcing and Workable SLA - The Digital Fuel
- This paper has concentrated on SLA for outsourcing but similar discussions are required for SLA between internal IT insourcing and the business, as well as related concepts such as OLA, KPI and UPC. IT system management tools are not the answer as at least some, probably the key, measurements will...
- White papers 2004-06-28
- ManageEngine SupportCenter Plus 7.0 (Windows)
- SupportCenter Plus is a 100% Web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next...
- Software downloads 2008-07-24
- Service Level Management: Creating a Structured Process to Improve Availability
- The road to implementing good service level management has numerous potholes and other hazards. To keep people motivated it is important to realize when even moderate success is achieved. All successes should be celebrated and efforts published to the business customer. Tools that show ongoing success need to be established,...
- White papers 2008-02-21
- Preparing Your Business for Upcoming Changes in ITSM/ITIL (ITILv3)
- The presenter of this webcast explains the Preparation of the business for upcoming changes in ITSM/ITIL (ITILv3).
- Webcasts
- Delivering Greater IT Business Value Through Innovative Support Tools
- The role of IT is changing rapidly as organisations become more complex. IT teams are no longer seen as suppliers of infrastructure, but rather as people who actively support an organisation's overall business objectives. This makes the quality of IT services - and the synchronisation of these services with an...
- Case studies
- Enabling Practical IT Service Management
- Information and opinions on IT Service Management are growing in number; however, IT professionals who study this content often find goods, but struggle with how to practically implement them within their organisation. The challenge is for IT professionals to evolve how they administer IT elements.
- White papers 2007-05-11
- HP's Adaptive Infrastructure Initiative Powers Enterprise Business Priorities
- HP's Adaptive Infrastructure initiative addresses these requirements by offering customers standards-based modular systems, products, software and services, that are derived from a shared set of enablers. HP is one of the very few IT vendors that offer such a broad range of integrated infrastructure solutions encompassing blades, virtualization, SOA and...
- White papers 2006-09-01
- HP Business Services Management Solutions for SAP Environments
- The HP Manufacturing and Distribution Industries Business Services Management BSM solution powered by HP software in combination with SAP Solution Manager and applications, answers key marketplace requirements. The solution combines HP hardware and software, along with those of leading solution partners, as well as comprehensive consulting, assessment, solution design and...
- White papers 2007-04-01
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