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- On Detecting Service Violations and Bandwidth Theft in QoS Network Domains
- The authors design and evaluate a simple and scalable system to verify Quality of Service QoS in a differentiated services domain. The system uses a distributed edge-to-edge monitoring approach with measurement agents collecting information about delays, losses and throughput, and reporting to a Service Level Agreement Monitor SLAM. The SLAM...
- Tags: Purdue University, QoS, Network, Domain, Service Level Agreement Monitor, Service Level Management, Networking, It Operations, It service Management
- White papers
Additional Resources
- Service level agreement
- I need sample of Service level agreement for inhouse IT dept with other divisions within the organisation.The treesSearch TechRepublic downloads for sla's...there is quite a bit of information on this topic with samples.
- Tags: Service level management, SLA
- Discussion threads 2005-02-08
- Service Level Agreement Enforcement for Differentiated Services
- This paper describes a hierarchical architecture of active policies that performs the management of a Differentiated Services DiffServ network. These policies monitor Quality of Service QoS parameters and dynamically optimize some aspects of the existing equipment and services to provide the best possible QoS to users. This helps the enforcement...
- Tags: SLA, QoS, Service Level Management, It Operations, It service Management
- White papers 2005-12-27
- How Resellers Ensure Quality of Service
- An important component to any hosting operation is quality of service. Hosting operations must ensure that they provide reliable, quality service to their clientele to ensure their retention. The best way for resellers to make certain that they are offering the best services possible is to contract Web hosting from...
- Tags: QoS, Reseller, Agreement, Carrier, Service Level Management, It Operations, It service Management
- White papers
- Web Service Level Agreement (WSLA) Language Specification
- This paper describes the specification language for service level agreements for Web Services, the Web Service Level Agreement WSLA language. WSLAs are agreements between a service provider and a customer and as such define the obligations of the parties involved. Primarily, this is the obligation of a service provider to...
- Tags: Web, Web Service, Specification, Web Services, Channel Management, Business Services, Enterprise Software, Software, Marketing
- White papers 2003-01-28
- Customize your own Service Level Agreement using our alpha template
- Your organization's IT infrastructure depends on manyservice providers to meet the unique needs of your users. Unfortunately mostservice providers exist outside the realm of your influence and control. Tofurther add to your list of concerns is the difficulty in keeping eachdisparate IT network functioning at a level your users demand....
- Tags: SLA, Jim Wells MBA, information technology
- Technical articles 2004-05-27
- Inventory Service Level Agreements as Coordination Mechanisms: The Effect of Review Periods
- A supplier stocking goods for delivery to a retailer may face a finite-horizon service-level agreement. In this context, the service-level agreement is a commitment by a supplier to achieve a minimum fill-rate over a specified horizon. This kind of service level agreement is an important, but under-studied coordination mechanism. The...
- Tags: Pennsylvania State University, SLA, Supplier, Channel Management, Service Level Management, Marketing, It Operations, It service Management
- White papers 2006-06-30
- Service Level Definitions Implementation Agreement
- This document establishes a Frame Relay Forum Implementation Agreement on the definitions of transfer parameters that describe frame relay service performance. They are suitable for reference by network Service Level Agreement SLA documents established between the network service provider and the customer. They also are suitable for reference by SLA...
- Tags: Frame Relay Forum, Network Service, Agreement, Frame Relay, Service Level Management, Business Services, Networking, It Operations, It service Management
- White papers 1998-08-04
- What to Look for in a Service Level Agreement
- Imagine typing in the company's Web address and discovering that the site is down. Or what if the entire company lost access to the Internet for even just a few hours. Or perhaps the internal network has crashed, and one can't access important documents on the network. While one can't...
- Tags: SLA, Network, Service Level Management, It Operations, It service Management
- White papers
- Service Level Agreement in the Data Center
- Aside from being able to deliver highly available, reliably performing systems, just being able to deliver your promise is key to success. This is why an effective and efficient Service Level Management SLM system is important. Key to the success of such a system is a sound Service Level Agreement...
- Tags: SLA, Data Center, Service Level Management, It Operations, It service Management
- White papers 2002-04-01
- Policy and Procedures: Help Desk Service Level Agreement (SLA)
- Technology support services are provided through the Information Technology Services ITS Help Desk unit. This support unit is committed to delivering quality customer service and technical solutions in support of campus wide technology. To ensure the best possible support, the Help Desk provides NJCU Faculty and Staff with this Service...
- Tags: City University, Information Technology, New Jersey, Help Desk, Call Centers, Strategy, Service Level Management, It Operations, Management, It service Management
- White papers 2004-05-01
- Implementing an SLM Solution
- Service Level Indicators SLIs are at the heart of any SLA Service Level Agreement. They allow SLM Service Level Management to be measured and quantified. Ideally, service level indicators should allow quality to be quantified, reflect users' pain points and priorities, include detailed measurements for availability, performance and accuracy, take...
- Tags: SLA, Service Level Management, Service Management, It Operations, It service Management
- White papers 2004-04-06
- Measuring the Service - Metrics for Service Level Management (SLM) and Service Level Agreements (SLAs)
- Basic to any Service Level Agreement SLA is the requirement to, actually measure the level of service that is being delivered. However, there are hundreds, or even thousands of possible variables, that could be measured. The challenge lies in determining which ones to measure in order to reflect that level...
- Tags: SLA, Service Level Management, Service Management, It Operations, It service Management
- Webcasts
- Service Level Agreements on IP Networks
- This paper provides an overview of service-level agreements in IP networks. It looks at the typical components of a service-level agreement, and identifies three common approaches that are used to satisfy service level agreements in IP networks. The implications of using the approaches in the context of a network service...
- Tags: SLA, Network, IP, IP Network, Service Level Management, Networking, Telecommunications, It Operations, It service Management
- White papers 2004-03-30
- Template-Based Automated Service Provisioning - Supporting the Agreement-Driven Service Life-Cycle
- Service Level Agreements SLAs are a vital instrument in service-oriented architectures to reserve service capacity at a defined service quality level. Provisioning systems enable service managers to automatically configure resources such as servers, storage, and routers based on a configuration specification. Hence, agreement provisioning is a vital step in managing...
- Tags: SLA, Provisioning, Specification, Service Provisioning, Service Level Management, Data Centers, It Operations, It service Management, Storage, Hardware, Data Management
- White papers 2005-11-28
- Web Services Agreement-Based Resource Negotiation in UNICORE
- Service Level Agreements provide the foundation to negotiate for a distinct Quality of Service level between the provider and the consumer of a service. Since the Grid community is adopting concepts of Service-Oriented Architectures and Web Services are capturing their space within the Grid landscape, resource management within Grids increasingly...
- Tags: Web, Negotiation, Channel Management, Free Trade, Service-Oriented Architecture (SOA), Service Level Management, Marketing, Finance, Web Services, Enterprise Software, Software, It Operations, It service Management
- White papers 2005-07-11
- How to Evaluate SLA Compliance
- Compliance measurement is essential for any reseller who has purchased Web hosting services under the rubric of a service level agreement. Measurement ensures that higher-level service providers are offering the quality of service agreed upon under the SLA arrangement. While many hosts will provide their own online mechanisms to assist...
- Tags: Measurement, SLA, Reseller, Compliance Measurement, Service Level Management, It Operations, It service Management
- White papers
- Service Level Agreement (SLA) Boot Camp
- Service Level Agreements or "SLA's" are tricky but useful mechanisms for managing the risk of an on-going relationship with IT service providers. Unfortunately, most SLA's that show up in service contracts as worthless, cosmetic paper additions. SLA's can be extremely powerful tools to help the person and the service provider...
- Tags: SLA, Service Level Management, It Operations, It service Management
- White papers 2005-07-01
- A Dynamic Priority Allocation Scheme of Messages for a Differentiated Web Services Satisfying Service Level Agreement
- Recently many enterprises are adopting web services as the standard between heterogeneous software in the XML message based distributed environment to carry out businesses from B2C to B2B. For effective application of web services, differentiated service quality must be guaranteed. However, majority of the current web services do not differentiate...
- Tags: Web, SLA, Web Service, Allocation, Web Services, Channel Management, Enterprise Software, Software, Marketing
- White papers 2006-01-22
- SLA: Service Letter Agreement for a small home based business
- Recently I was approached by one of my clients that I occasioanlly do business with. Whenever this customer has a tech question or problem he calls me like the rest of my customers and then I go and service him. But now he is asking me for an SLA to...
- Tags: agreement, Haas, it management, networking, SLA
- Discussion threads 2006-10-17
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