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Customer Experience-Driven Service Fulfillment: Introducing the Amdocs Order-to-Activation Solution: Amdocs Order-to-Activation Solution takes an Integrated Customer Management ICM approach to resolving the fulfillment crisis for next generation services, packages and bundles. Amdocs' approach is to enable customer experience-driven service fulfillment. This refers to the intended customer experience in procuring the service - what a person wants his or her...; Tags: Amdocs, Service Fulfillment, Amdocs Order-to-Activation Solution, Business Services, Operational Planning, Strategy, Business Operations, Management; White papers 2005-06-01

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Meeting the Challenge of Service Request Management: Enterprises are looking to technology to help them streamline their service request and fulfillment processes end to end. BMC Software is helping customers in this area by extending its Business Service Management BSM solutions to include the management of service requests. The BMC solution - BMC Service Request Management -...; Tags: BMC Software Inc., Solution, It Management, It service Management; White papers 2007-04-25
Delivering Fulfillment Excellence: A Global Survey on Fulfillment Trends and Performance: Fulfillment is a term defined simply as "completion of a sales order" or as elaborately as a process that supplies a product directly from a manufacturing facility to a distributor or end user. The fulfillment cycle may include receiving customer orders, configuring the products to order, shipping and invoicing products...; Tags: Supply Chain, Fulfillment, Performance, Accenture Ltd., Survey, Supply Chain Management (SCM), Enterprise Software, Software; White papers 2005-01-29
Leveraging service catalogs to demonstrate the value of IT: Service Catalogs offer IT the right structure to standardize and publish service fulfillment processes, determine the associated costs, and establish achievable service levels. Download this white paper from newScale, Inc.; Tags: TechRepublic Inc., Information Technology, Strategy, Management; Download resources 2004-12-22
Telecommunications Company Cuts Fulfillment Costs With New Operating System: As an integrated communications provider, Telekom Austria realizes revenue through several lines of business, including IT fulfillment services desktop management for other businesses. The company needed to upgrade its desktop operating system in order to cut the cost of IT fulfillment services, provide employees with better access to information on...; Tags: Line Of Business, Operating System, Telecommunications, Operating Systems, Desktops, Software, Hardware; Case studies

Deploying Responsive, Efficient, Flexible Call Center Support: Headquartered in Lincolnshire, Illinois, Takeda Pharmaceuticals North America, Inc. TPNA is a wholly owned U.S. subsidiary of Takeda Chemical Industries, Ltd., Japan's largest pharmaceutical company. Service agents needed to access relevant content through their Siebel call center application in order to make fulfillment less labor intensive and time consuming. Takeda...; Tags: Call-center, Documentum, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies
Multimedia Contact Center Facilitates Superior Customer Service and New Fulfillment Opportunities for Clients: Palm Coast Data is a full-service magazine, product and membership services fulfillment company established in 1984 in Palm Coast, Florida. Communications technology in the customer service center is central to Palm Coast Data's ability to satisfy new needs or drive new opportunities in servicing its clients. As email growth in...; Tags: Multimedia, Customer Service, Agent, Nortel Networks Corp., Palm Inc., Multimedia Contact Center, Palm Coast Data, E-mail, Real Estate, Online Communications, Business Operations; Case studies 2006-10-31
GGB Masters Order Fulfillment Through a Single Source of Product Information: A division of EnPro Industries, Inc., GGB is the world's largest manufacturer of metal-polymer plain bearings, employing approximately 1,200 across 22 locations in 19 countries, and boasting a comprehensive network of distributors worldwide. Multiple ERP and sales systems made order fulfillment complex and caused inaccuracies. Process complexity and order inaccuracies...; Tags: Fulfillment, Oracle Corp., Sales Strategy, Sales Force Management, Sales; Case studies
Centrata Service Delivery Management Suite 4.0: Centrata’s Service Delivery Management Suite 4.0 enables IT to drive key requests through a catalog of standardized services accessible by all employees and business units. With IT services fully documented and productized via a service catalog, the service delivery process can become more reliable, automated and cost-effective. Standardizing IT services...; Tags: Centrata, Information Technology, Service Delivery, Strategy, Management; White papers 2005-07-01
Centrata Service Delivery Management Suite 4.0: Transforming the Way IT Does Business: Centrata's solution enables IT to drive key requests through a catalog of standardized services accessible by all employees and business units. With IT services fully documented and productized via a service catalog, the service delivery process can become more reliable, automated and cost-effective. Standardizing IT services also enables IT to...; Tags: Centrata, Information Technology, Service Delivery, Strategy, Management; White papers 2005-02-07
Bridgestone Uses Failover Clustering to Cut Disaster-Recovery Time and Penalty Costs: Bridgestone Australia Ltd. is one of the largest manufacturers and distributors of tires in Australia. Bridgestone relies on its e-mail system for order fulfillment and other business-critical activities. In the past, if e-mail servers were to have failed, manual recovery procedures may have required as much as an entire day....; Tags: Fulfillment, Failover, Disaster Recovery, Bridgestone Australia Ltd., E-mail, Groupware, Online Communications, Enterprise Software, Software; Case studies 2008-01-01
A Better Way for Mid-Market WMS Deployment: Achieving Distribution Excellence Through Rapid, Cost-Effective Implementation: Facing an increasingly complex distribution environment and rising fulfillment costs, many mid-market companies have correctly looked to advanced WMS solutions as an answer to these challenges. A robust WMS can help companies lower fulfillment costs, increase throughput, get inventory accuracy under control, and increase customer satisfaction. RedPrairie's DLx Warehouse has...; Tags: RedPrairie, Logistics, Fulfillment Cost, Supply Chain, Transportation, Business Operations; White papers 2002-09-30
Intersys Enables Next-Day Order Fulfillment and Achieves Return on Investment in One Year: Founded in 1962, Intersys SA is one of the largest companies in Greece in the information technology sector. Intersys SA wanted to deliver better and faster financial reports to senior management and reduce warehousing and inventory management costs. The challenge was to automate sales and order fulfillment processes, reduce administration...; Tags: Oracle Corp., Information Technology, ROI, Inventory Management, Intersys, Roi/Tco, Enterprise Software, Finance, Managerial Accounting, Software; Case studies 2007-12-01
HP and webMethods Facilitate Business Reengineering at Herman Miller: Offering affordable and stylish furniture, Herman Miller's market extends from the home to large international corporations. Facing the challenges for comprehensive redesign of global business processes, complete reengineering of order management process, integrate technology into mainframe-based order fulfillment process, improve customer satisfaction with 100 percent on time order delivery and...; Tags: Fulfillment, Hewlett-Packard Co., WebMethods Inc., Order Management, Business Reengineering, Web Services, Purchasing & Procurement, Enterprise Software, Software, Business Operations; Case studies
HP Triple Play Services Activation Solution: HP Triple Play Service Activation solution helps operators win in the competitive triple play marketplace by enabling rapid and reliable service fulfillment with the high level of service quality that demanding consumers expect. It provides comprehensive, end-to-end service management that integrates seamlessly within the converged, heterogeneous networks operators are deploying....; Tags: Hewlett-Packard Co., It Services; White papers 2006-07-01
Broadcasting Success at Canford Audio: Canford Audio is a world-renowned manufacturer and supplier of professional audio and broadcast products. At the forefront of its market, the Canford product catalogue is widely regarded as the most comprehensive and well known industry reference guide - and Canford holds about £2.5 million (U.S.$4.5 million) of stock items in...; Tags: Audio, Stock, Broadcasting, Microsoft Corp., Canford Audio, Microsoft Dynamics GP, Sales Strategy, Sales Force Management, Investment, Sales, Finance; Case studies 2006-11-01
Virgin Mobile USA: Delivering Superior Customer Experience: Virgin Mobile USA, LLC provides a Pay As You Go wireless service designed around the needs of the youth market. Virgin Mobile is utilizing a service-oriented architecture SOA implemented on BEA WebLogic Platform 8.1 to integrate and manage all aspects of its operation, including point-of-sale order processing, product fulfillment, service...; Tags: BEA Systems Inc., SOA, Virgin Mobile, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software; Case studies
CRM's Last Mile: Most business leaders would agree with well-worn customer relationship maxims. And an increasing percentage of executives actually live up to them by embracing proven CRM business methods and technologies. Until recently, however, most if not all CRM implementations have failed to go the distance, whether as a technological implementation or...; Tags: Aria Systems Inc., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; White papers 2004-12-06
Optimizing Customer-Facing Operations Through Service-Oriented Applications by Ziff Davis and Comergent: Optimizing Customer-Facing Operations Through Service-Oriented Applications by Ziff Davis and Comergent By making it easier for customers to do business with you, however and wherever they choose, service-oriented eBusiness applications improve sales and accelerate order fulfillment. Download this in-depth white paper to learn about the value of service-oriented...; Tags: Comergent Technologies, E-business Application, Ziff-Davis Inc., E-business/E-Commerce, Service-Oriented Architecture (SOA), Enterprise Software, Internet, Web Services, Software; White papers 2006-11-03
Resolution Creates New Revenue Stream With E-Commerce Software From IBM: Based in Burlington, Vermont, Resolution, Inc., is a leading provider of customer care center and fulfillment services. The challenge was that the e-business customer care center and fulfillment services company wanted to grow its business by offering an integrated B2B and B2C e-commerce application. The solution was in using a...; Tags: Revenue, Resolution, E-business, IBM Corp., Web Technology, E-business/E-Commerce, Internet; Case studies

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