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- Service Desk Intelligence Solution Solves Reporting Dilemma at Antares Management Solutions
- Antares Management Solutions is an information technology and business process outsourcing firm based in Westlake, Ohio. HP OpenView Service Desk is a robust IT service desk solution that provides the enterprise with an overview of its IT services. Its modular approach, centered on ITIL and core IT services, offers the...
- Tags: Service Desk, Information Technology, Service Desk Intelligence Solution, Antares Management Solutions, HP OpenView Service Desk, It Services
- Case studies
- Can HP OpenView Service Desk and Alignability Provide ITIL Out-of-the-Box?
- This webcast covers the HP ITSM Express Pack on the basis of HP OpenView Service Desk (versions 4.5 and 5.0) as well as the Alignability process model. It provides an insight into HP ITMS Express Pack and outlines the added value if used with Alignability under HP OpenView Service Desk....
- Tags: Service Desk, Hewlett-Packard Co., HP OpenView, It Services, ITIL, Utility Computing, It Management, It service Management
- Webcasts
- Consolidated Service Desk Reporting Using OVPI
- This webcast gives actionable information about the IT Operations. Through this webcast one can see how HP OpenView Performance Insight OVPI can report on Service Desk V5.0 modules. The webcast gives a live demonstration of the Helpdesk Report, Change Management Report and Service Level Management Report and shows how they...
- Tags: Service Desk, Hewlett-Packard Co., Webcast, Change Management, It Services, Digital Media, Help Desk, Tools & Techniques, Management, Consumer Electronics, Personal Technology, It Operations
- Webcasts
- Case Study: L&T's Network Management Solution
- L&T is one of the pioneers in Information Systems in the country, with the installation of an IBM 1401 system way back in 1971. To address the criticality of its operations, L&T Infotech started pursuing a process and a tool to manage its vast and complex infrastructure. The main criteria...
- Tags: Service Desk, Network, Incident Management, Network Management, L&T, ITIL, It Services, Process Improvement, Quality, Business Operations
- Case studies
- Improve IT Effectiveness: The Integrated Service Desk and Configuration Management Advantage
- It's easy to reliably manage operating systems, patches, applications, and user settings. With an integrated solution, HP Service Desk holds the process definition and instructs the HP Software Configuration Management solution to enact a change according to the process. The Configuration Management solution provides information and analysis to enable effective...
- Tags: Service Desk, Hewlett-Packard Co., Information Technology, Configuration Management, Configuration Management Solution, It Services
- Webcasts
- Implementing ITIL and HP Service Desk: Short Timeline to Introduce New Standards and Products
- To support the quality initiatives associated with the worldwide rollout of a new system, RGA was adopting ITIL service support standards and implementing HP Service Desk. The need for a strong project manager with HP Service Desk and another with extensive knowledge of ITIL was required. The approaching project deadline...
- Tags: Service Desk, Hewlett-Packard Co., Standards, ITIL, It Services, Process Improvement, Quality, Business Operations
- Case studies
- EADS Astrium Streamlines IT Service Support
- EADS Astrium is Europe's satellite system specialist. It was formed in May 2000 following the merger of Matra Marconi Space and the space division of DaimlerChrysler Aerospace. Following a directive issued by Corporate Management, EADS Astrium's Information Management IM department decided to align its service management processes for the benefit...
- Tags: Service Desk, Service Management, Hewlett-Packard Co., Information Technology, EADS Astrium, It Services
- Case studies
- CA's Unicenter Service Desk Aligns Kluwer's IT Services to Business Processes
- Wolters Kluwer is a leading multinational publisher and information services company. The company is headquartered in Amsterdam, the Netherlands. The company is re-branding, supported by a new customer focus backed by the highest standards of service management procedures. Kluwer selected solutions offered by CA to improve its service levels and...
- Tags: Service Desk, Business Process, Service Management, CA Unicenter, Information Technology, Computer Associates International Inc., CA Unicenter Service Desk, Wolters Kluwer, It Services
- Case studies
- Magic Service Desk Suite for the Small and Mid-Sized Business
- Magic Service Desk Suite 8.0 is designed to meet the business requirements, automate the service desk processes and lower the cost of support operations. This customizable, browser-based service management solution combines best-in-class help desk software with core Information Technology Infrastructure Library ITIL best practices, the industry standard framework for IT...
- Tags: Service Desk, BMC Software Inc., Service Management, Industry Standard, Small And Medium Business, Magic Service Desk Suite 8.0, Help Desk, It Services, Call Centers, It Operations
- White papers
- Industry Leading Asset Management for HP OpenView Service Desk
- This webcast discovers how HP openview's newly acquired asset management can help service desk better track asset and financial data related to the services defined within service desk.
- Tags: Service Desk, Asset, Hewlett-Packard Co., Industry, HP OpenView, Asset Management, It Services, Operational Planning, Business Operations
- Webcasts
- The University of Canterbury Is Implementing the Information Technology Infrastructure Library With the Help of BMC Service Desk Express Suite
- The company wanted to support the implementation of Information Technology Infrastructure Library best practices and show that the IT Services Unit of the University of Canterbury UC is accountable and meeting expectations. The University of Canterbury implemented the BMC Service Desk Express Suite for their Service Management requirements. This reduced...
- Tags: Service Desk, BMC Software Inc., Information Technology, University Of Canterbury, ITIL, Help Desk, It Management, It Services, It Operations, It service Management
- Case studies
- BMC Service Desk Express Suite Helps Euler Hermes Standardize User Support and Incident Management
- Euler Hermes, the world leader in credit insurance, and a leader in the bonding and guarantees business, has installed BMC Service Desk Express Suite, a BMC Remedy IT Service Management solution from BMC Software. BMC Service Desk Express Suite is being used to standardize management of Euler Hermes' user support...
- Tags: Service Desk, BMC Software Inc., Incident Management, BMC Service Desk Express Suite, It Management, It service Management
- Case studies
- High Profile Cable TV Provider Is First HP Service Desk Customer in Poland
- International service provider United Pan-Europe Communications UPC, headquartered in Amsterdam, sees Poland as an area with enormous potential for the development of its services. UPC has extensive digital TV, cable TV and internet provider operations in Poland. It has 1,200 internal IT users spread over many sites throughout the country....
- Tags: Service Desk, Hewlett-Packard Co., Poland, United Pan-Europe Communications, It Services, TVs, Tv & Home Theater, Personal Technology, Home Entertainment
- Case studies
- Openview at Grupo Bimbo
- Grupo Bimbo, one of the largest bakeries in the world, has 12 productive centres in Spain and Portugal, and 65 sales offices. It needed a solution to improve the management of its IT and communications department, especially in the areas of user support and change management. After implementing Hewlett-Packard's OpenView...
- Tags: Service Desk, Hewlett-Packard Co., Problem Management, HP OpenView, Utility Computing, It Management, It service Management
- Case studies
- DHL Wins Prestigious itSMF Award
- DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions. To support its "follow-the-sun" service model, DHL decided to align its per-country IT strategies to a global IT strategy. This included the establishment of three major IT Services Centers with a common service desk platform -...
- Tags: Service Desk, Hewlett-Packard Co., Information Technology, DHL, ITIL, It Services, Supply Chain, Strategy, Business Operations, Management
- Case studies
- Magic Service Desk Helps Euler Hermes Standardize Its User Support and Incident Management
- Euler Hermes is the world leader in credit insurance and one of the leaders in the bonding and guarantees business. With the acquisition of the German company Hermes by Euler in France, in 2002, the group had to consolidate its business and financial data by implementing a series of centralized...
- Tags: Service Desk, BMC Software Inc., Incident Management, Euler Hermes, ITIL, It Management, It Services, Service Level Management, Process Improvement, It service Management, It Operations, Quality, Business Operations
- Case studies
- Hornbill's Supportworks Proves a Winner for Camelot Group
- Camelot Group, the operator of The National Lottery, is committed to raising money for Good Causes designated by Parliament. Camelot runs one of the most cost efficient lotteries in the world, using only 5 per cent of its total revenues in operating costs. Since Camelot depends so heavily upon its...
- Tags: Service Desk, Supportworks, Information Technology, Hornbill, IT Department, Strategy, It Services, Management
- Case studies
- Drive Business Service Management With BMC Remedy Knowledge Management
- As the market share and growth leader in service desk software, BMC has acquired KMXperts as part of its strategy to expand what is already the most comprehensive service desk solution in the market. BMC Software now offers a full-featured knowledge management solution that can dramatically improve the efficiency and...
- Tags: Service Desk, BMC Software Inc., Business Service Management, Remedy Corp., Knowledge Management, It Management, It Services, Enterprise Software, Software, It service Management
- Webcasts
- Countrywide Financial Corporation Improves Service Desk Productivity With BMC Remedy Help Desk
- IT staff at Countrywide wanted to find a service desk solution that could be scaled or adapted to meet current business needs and cut down on the time support staff spent entering help tickets. Countrywide selected BMC Remedy Help Desk because of its flexibility, adaptability, and scalability. This resulted in...
- Tags: Service Desk, BMC Software Inc., Financial, Remedy Corp., Help Desk, It Management, It Services, It Operations, It service Management
- Case studies
- Seur Geopost Standardizes Its Customer Service Processes With BMC Service Desk Express
- Seur Geopost is a leading company in Spain in the field of urgent transport of goods. Seur Geopost had three specific business requirements: standardize all its processes, optimize its resources, and improve the services provided by its computer department. Seur Geopost identified BMC Service Desk Express Suite as the only...
- Tags: Service Desk, BMC Software Inc., Customer Service, Seur Geopost, It Management, It service Management
- Case studies
