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TechRepublic Resources
- Service Delivery Technologies for Metro Ethernet Networks
- Ethernet had its origins in providing network connectivity for a single organization. With the introduction of metropolitan and wide area Ethernet services, providers started using this Ethernet "Connectivity" technology to provide Ethernet "Services." While the standard IEEE 802.3 Ethernet LAN protocol is still used, service delivery technologies needed to be...
- Tags: Network, Metro Ethernet, Service Delivery Technology, Ethernet, Network Technology, Networking
- White papers 2007-07-23
- DSTCom in Brunei Introduces Advanced Messaging With Valista Service Delivery Platform (SDP)
- Service delivery technology has to communicate easily, efficiently and simultaneously in a whole range of formats and protocols. mCommerce operators need a "universal translator" - hence DSTCom chose the Valista Service Delivery Platform. The Valista Service Delivery Platform simplifies development of multi-channel mCommerce applications because it provides a comprehensive, unified...
- Tags: Messaging, Valista Service Delivery Platform, Service Delivery Technology, Groupware, Enterprise Software, Software
- Case studies
Additional Resources
- ITIL Fast Time to Value
- ITIL Information Technology Infrastructure Library is a set of best practices and guidelines that define an integrated, process-based approach for managing information technology services. This webcast discusses: ITIL momentum, service delivery and service support processes, the value of service delivery processes, time to value in service delivery, and the role...
- Tags: HyPerformix Inc., Information Technology, ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts
- Ten Tips for Successfully Implementing ITIL
- In order to realize the value of the IT investments being made, organizations should look to improve the maturity of their service management processes. The management and control of the IT infrastructure is a critical function and improved service delivery and service support processes will increase the efficiency and effectiveness...
- Tags: Process, Service Management, Information Technology, Jupitermedia Corp., ITIL, It Services, Strategy, Process Improvement, Management, Quality, Business Operations
- White papers 2005-10-05
- TeamQuest and ITIL: Part 2 - Service Delivery the Cornerstone of the ITIL Framework
- Service Management is the core of the ITIL framework. From a process flow perspective, it is positioned between the Business and the physical infrastructure and manages the flow of services between them. The major components of Service Management are Service Delivery, which addresses more of the customer-facing processes, and Service...
- Tags: Service Management, TeamQuest Corp., ITIL, It Services, Process Improvement, It Management, Quality, Business Operations, It service Management
- White papers 2007-01-10
- On Demand Service Delivery for SOA Environments
- This paper describes a self-service delivery solution that is built on a service-oriented framework. The proposed solution is an integration of assets and products based on a Service-Oriented Architecture SOA and Web services interfaces. It supports the full life cycle of a service delivery from order placement through final reporting...
- Tags: Solution, SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- White papers 2005-05-09
- Nokia Service Delivery Framework and Convergence
- Convergence and more particularly, Fixed Mobile Convergence is increasing being seen across the telecoms industry. However, just like Service Delivery Platforms, convergence is not a 'One size fits all' solution and, while built using common solution components, is very much driven by the operator's particular business model and requirements. In...
- Tags: Nokia Corp., Convergence, VOIP, Telecommunications, Networking
- White papers 2006-06-01
- Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
- The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. View this Webinar, featuring...
- Tags: Information Technology, Best Practice, Forrester Research Inc., Service Delivery, IT Help Desk, Strategy, Management
- Webcasts 2008-01-23
- Transcending e-Government: A Case of Mobile Government in Beijing
- The convergence of mobile communication and mobile computing technologies opens up new horizon for mobile interaction and mobile working. The use of mobile technology in government sector not only provides an alternative channel of communication and public service delivery, but more importantly, it can address the mobility of government itself...
- Tags: Mobile, Government, E-government, Advertising & Promotion, Marketing
- White papers 2005-06-26
- Optimize Service Delivery: Leveraging People and Projects to Drive Strategic Value
- Service delivery organizations, whether IT, R&D, or professional services organizations, are under increased pressure to reduce costs, meet new business challenges head-on, and maintain their flexibility and capabilities in the face of challenging business environment. A solution that focuses on automating the key business processes that surround service delivery fundamentally...
- Tags: Information Technology, Professional Services, Primavera Systems Inc., Time Management, Productivity
- White papers 2006-07-17
- Live Webcast: Forrester Best Practices: Improve IT Service Delivery and Support
- The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. Join this live TechRepublic...
- Tags: Webcast, Information Technology, Best Practice, Forrester Research Inc., Service Delivery, IT Help Desk, Strategy, Management
- Webcasts 2008-05-07
- Centrata Service Delivery Management Suite 4.0
- Centrata’s Service Delivery Management Suite 4.0 enables IT to drive key requests through a catalog of standardized services accessible by all employees and business units. With IT services fully documented and productized via a service catalog, the service delivery process can become more reliable, automated and cost-effective. Standardizing IT services...
- Tags: Centrata, Information Technology, Service Delivery, Strategy, Management
- White papers 2005-07-01
- Activate ITIL's Service Delivery
- This webcast explains how BMC Software automates the ITIL Service Delivery elements and integrates into a common CMDB, for improved service management and business alignment.
- Tags: BMC Software Inc., ITIL, It Management, Process Improvement, It Services, It service Management, Quality, Business Operations
- Webcasts
- Taking the Guesswork Out of ITIL: How Real-Time Analysis Software From Netuitive Helps Establish a Reliable Foundation for Service Delivery and Service Support
- Chief among ITIL's objectives are: aligning IT services with the current and future needs of the business, improving the overall quality of IT service on an ongoing basis, reducing the cost of providing IT services, and including using existing IT resources efficiently. For organizations seeking these goals through ITIL, Netuitive...
- Tags: Information Technology, Analysis, ITIL Service Delivery, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-01-06
- Formulating the Right Response in the Contact Center
- Process improvement can optimize the use and allocation of resources, but has limits in the ability to achieve maximum cost efficiencies. Technology adoption, on the other hand, offers the potential to dramatically lower costs through automation of product production and service delivery therefore reducing the need for costly labor. This...
- Tags: InQuira, Contact Center, Call Centers, Process Improvement, Customer Relationship Management (CRM), It Operations, Quality, Business Operations, Enterprise Software, Software
- Webcasts
- The Service Delivery Platform
- SOA enables greater reuse of IT assets, faster delivery of value to the business, and greater adaptability to support ongoing change. But SOA is not a product. It is a set of design and architecture principles. Implementing SOA requires a service delivery platform. This webcast will focus on best practices...
- Tags: BEA Systems Inc., SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- Webcasts
- Does Your Service Strategy Deliver?: Pull the Rug From Under Your Competitors by Differentiating Your Service Delivery Model
- While many companies talk about the importance of quality service, few actually deliver on the promise of exceptional service delivery. The analytical approach described in this paper can help be one of the few companies that truly exceeds customer expectations. By assessing the service delivery model strategically, one can achieve...
- Tags: Service, Service Delivery, Product Marketing, Strategy, Customer Relationship Management (CRM), Marketing, Management, Enterprise Software, Software
- White papers 2005-08-01
- Why You Need to Know About ITIL
- Many executives express frustration as they attempt to reign in the chaos and expense associated with their IT investments but find little in the way of substantive guidance. The IT Infrastructure Library ITIL has emerged as the worlds most widely accepted approach to the management and delivery of IT Services....
- Tags: Information Technology, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management
- White papers
- Vehicle Tracking in the Pre-Delivery Process
- Volkswagen is the largest producer of automobiles in Europe. Volkswagen wanted a solution that would quickly locate the car in the holding lot and track its progress through pre-delivery activities. All work must proceed in the shortest time possible and yet there can be no confusion as to the identity...
- Tags: Volkswagen AG, Automobile, Quality, Process Improvement, Product Marketing, Wireless, Business Operations, Marketing
- Case studies
- Applying the IT Service CMM Model in a University Service Delivery Environment
- The IT Service - Capability Maturity Model (ITS-CMM) is a standard methodology for assessing the capabilities of information technology service organizations. This paper will discuss the experience in applying the ITS-CMM to an IT service delivery environment, specifically a centralized help desk. This help desk is the primary point of...
- Tags: IT Services, Information Technology, Environment, Capability Maturity Model, Strategy, Capability Maturity Model (CMM), Management, Software Development, Software/Web Development
- White papers 2005-10-20
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