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- How To Implement A Service Catalog
- There's a new Service Catalog Podcast that's now available at: -http://www.ITServicePodcasts.com The Podcast is an interview with Matthew Burrows of BSM Impact. Matthew explains the thinking behind creating, delivering and managing a customer centric Service Catalog.It's worthwhile noting that the Service Catalog, along with the Service Portfolio concept, take a...
- Tags: ITIL, Process improvement, IT Services, robin.yearsley@..., Service Catalog, Service Portfolio
- Discussion threads 2007-04-16
- How to Develop a Service Catalog
- A Service Catalog is a listing of standard services that IT organizations provide to their customers. The Service Catalog is a foundation for defining services and communicating those services to the business. Service Catalog establishes a standard set of deliverables by creating business-oriented agreements associated with Service Levels and their...
- Tags: Service, Service Catalog, Product Marketing, Customer Relationship Management (CRM), Strategy, Marketing, Enterprise Software, Software, Management
- White papers 2006-10-01
- IT Service Catalog-- Rebuilding trust between IT and the business
- IT Service Catalog-- Rebuilding trust between IT and the businessarticle rootThis needs amplification..unless the author is trying to start a new business selling vapourware .... Most SME service catalogs could probably be written as bullet points on a sheet of letter-sized. I'm not saying the concept isn't good, but just...
- Tags: documentation, information technology, it management, it3@..., service catalog, soa
- Discussion threads 2005-12-14
- IT Service Catalog-- Rebuilding trust between IT and the business
- By Rodrigo FernandoFloresThe disconnect between businessgoals and IT priorities consistently ranks among the top three issues facing CIOs year after year. While the specific wording variesfrom survey to survey, the strong message is the same -- business unitexecutives and end users alike don't trust that IT is working on the...
- Tags: business unit executive, Service Catalog, IT Service, information technology
- Technical articles 2005-12-13
- ITIL - Service Catalog Creation
- To All,As this appears to be the core of a good implmentation of ITIL I was wondering if anyone has seen or heard of a Good tool to use to create a Service Catalog. I would like a simple Access DB or standalone packageThanks,PaulRE: ITIL - Service Catalog...
- Tags: it management, ITIL, schubert@..., Service Catalog, Service Catalog Creation, sla, tool
- Discussion threads 2005-08-10
Additional Resources
- How to Produce an Actionable IT Service Catalog
- The ITIL framework is based on the concepts of Service and Customer Care, and the Service Catalog is at the core of these fundamental concepts. Many IT groups produce a Service Catalog as part of their ITIL Service Level Management deployment. Others see the opportunity to leverage the Service Catalog...
- Tags: ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-07-18
- Ready to Create Your IT Service Catalog?
- Adopting an IT catalog of services in alignment with an ITIL based Service Level Management process can optimize service provision to the business while reducing the overall costs of IT service support and delivery. Although many IT organizations have yet to formally publish their service offerings (let alone charge IT...
- Tags: Information Technology, Service, Strategy, Management
- White papers 2005-07-24
- ITIL: How to Build an Actionable IT Service Catalog
- The ITIL® IT Infrastructure Library framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is a critical element to ensure success with ITIL or any process-based IT transformation initiative. While ITIL provides guidance for...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-02-02
- Service Catalog: How to Put Your CMDB on the Frontlines of Service Support
- The presenter of this webcast explains service catalog and its service provisioning and service planning capabilities when aligned with a federated CMDB. He highlights Enterprise Management Associates' (EMA's) practical view of Service Catalog and CMDB, including how CMDB defines the IT services and the interrelationships between specific configuration items. HP...
- Tags: Hewlett-Packard Co., CMDB
- Webcasts
- The Service Catalog: An Essential Building Block for ITIL
- The ITIL framework advocates that IT organizations use a service catalog to document and communicate standard IT services. Centrata’s service catalog is an enterprise-level solution used to orchestrate IT operations as they map to business requirements and objectives. It captures all of the technical and business components necessary to effectively...
- Tags: Centrata, Information Technology, ITIL, Strategy, It Services, Management
- White papers 2004-12-01
- ITIL Business Perspective: Deploy a Customer-Focused Service Catalog
- The imperative of improving service quality - and demonstrating value to the business - is driving many IT organizations to implement the ITIL framework. As a foundation for defining services and communicating with the business, the Service Catalog represents a critical element to any successful ITIL initiative. In this webcast,...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts
- Streamline Requests and Delivery With the New Integrated Service Catalog in HP OpenView ServiceCenter 6.2
- The attendee of this webcast will learn how to improve IT service requests and delivery for both customers and IT with a Service Catalog.
- Tags: Hewlett-Packard Co., Streamline, HP OpenView, Strategy, Utility Computing, It Management, Management, It service Management
- Webcasts
- How to build a service catalog
- Use this set of templates and explanatory article to build a service catalog to document IT services and assist your customers.
- Tags: TechRepublic Inc., It Services, Strategy, Management
- Download resources 2004-08-31
- PDF Catalog Creator for osCommerce (exe)
- PDF Catalog Creator is a simple and strong tool for publishing catalog of online store. This tool will automatic download products information from online store, and you can choose a suit of template about catalog cover, index and content, then PDF Catalog Creator will create beautiful PDF catalog for you....
- Tags: Adobe PDF, HanMing Soft, PDF Catalog Creator
- Software downloads 2008-08-04
- iView Catalog Reader (exe)
- iView Catalog Reader allows you to distribute & share your iView catalogs with anyone at no cost or restriction. Burn Catalog Reader & your catalog to CD or DVD, send by e-mail, or across a network to enable others to view your catalog. Includes Slide Show function. Version 2.6.3 may...
- Tags: Catalog, iView Catalog Reader, E-mail, DVD, Consumer Electronics, Online Communications, Personal Technology, Home Entertainment
- Software downloads 2005-03-01
- Maximizing Value Through IT Services
- This paper describes how running IT as a service-based business has the potential to improve both the real and perceived value of IT to the enterprise. The role of the IT Service Catalog, a critical enabler, is given particular attention. The paper also describes: The circumstances and drivers encouraging a...
- Tags: IT Services, Information Technology, Computer Associates International Inc., Strategy, Management
- White papers 2006-04-01
- Catalog Merge Turns Data Into Designs
- Microsoft Office Publisher 2003 makes it a snap to turn business information into a professional-looking catalog or directory. Just use the new Mail and Catalog Merge Wizard. This webcast shows how to start with a blank page and design catalog entries using information stored in a Microsoft Office Excel 2003...
- Tags: Microsoft Corp., Microsoft Office, Office Suites, Software
- Webcasts
- Ant Movie Catalog Viewer (exe)
- This is a program to display movie catalog files (*.amc files) created by Ant Movie Catalog. It has a configurable sleek user interface and is suitable for stand-alone catalog kiosque that only need to open the file read-only. This version is the first release on CNET Download.com.
- Tags: Movie
- Software downloads 2007-07-12
- ICF Catalog Backup and Recovery: Catalog RecoveryPlus Update
- Integrated Catalog Forward ICF catalogs are essential system data sets. Even with the high availability storage subsystems and processors that are available today, there are still situations where there is a need to recover the catalogs. To minimize the recovery process, one should have a clear backup and recovery strategy...
- Tags: Recovery, Catalog, IBM Corp., Backups, Storage, Hardware
- White papers 2006-12-01
- Gobal Catalog Server
- How many maximum number of Gobal Catalog Servercould present in a Domain ?How to confugure Cluster service in windows 2003 and How many ways?
- Tags: sb_swamy@...
- Discussion threads 2006-12-15
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