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- PCOM Carpet Operations (exe)
- PCOM's Carpet Cleaning and Service Operations Scheduling software is a complete management system for service business who need carpet cleaning software, HVAC software, Cleaning Software or other service business sofware to manage a service business. Our Carpet Cleaning and Service Scheduling software includes crew dispatch, service scheduling, crew production tracking,...
- Tags: Software, PCOM, Service Business, Tools & Techniques, Sales Strategy, Management, Sales
- Software downloads 2007-12-10
Additional Resources
- Business Service Management Links IT Services to Business Goals
- Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth. While organizations will undertake BSM initiatives to align IT activities with business goals, the ultimate impact of Business Service Management goes beyond services - to strategic partnership in the business. Having...
- Tags: IT Services, Information Technology, Business Service Management, Computer Associates International Inc., BSM, Strategy, Management
- White papers 2008-01-01
- Vantage Service Manager: A Technical Overview
- Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visualization, reporting and improvement in line with IT Infrastructure Library ITIL Service Delivery. Additionally, by retrieving business metrics from transactional applications, Vantage Service Manager provides a core business activity monitoring capability. Vantage Service Manager measures service...
- Tags: Information Technology, Quality Management, Business Service Management, Compuware Corp., Vantage Service Manager, ITIL, Quality, Process Improvement, Strategy, It Services, Business Operations, Management
- White papers 2007-05-01
- How to Produce an Actionable IT Service Catalog
- The ITIL framework is based on the concepts of Service and Customer Care, and the Service Catalog is at the core of these fundamental concepts. Many IT groups produce a Service Catalog as part of their ITIL Service Level Management deployment. Others see the opportunity to leverage the Service Catalog...
- Tags: ITIL Framework, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2005-07-18
- Tivoli Business Service Manager: Troubleshooting TBSM 4.1
- Tivoli Business Service Manager delivers real-time service visibility and intelligence to maximize performance. Line-of-business and operations executives, managers and staff can gauge how the business is actually delivering against defined revenue, growth and operational objectives. This paper contains information about resolving common problems with the Tivoli Business Service Manager TBSM.
- Tags: Real-time Service, IBM Corp., Tivoli Business Service Manager
- White papers 2007-05-08
- Real-World Business Service Management: Managing IT Operations for Business Results
- As information technology IT becomes more critical to business success, companies are struggling to align IT efforts with business goals. This white paper discusses how Mercury's Business Service Management BSM solution fosters collaboration and alignment between the business and IT.
- Tags: Information Technology, Mercury Interactive Corp., Strategy, Management
- White papers 2006-08-01
- The Value of Business Service Management
- Proving and communicating the business value of IT services and investments is a constant challenge for CIOs. Since IT enables critical business processes, understanding and improving IT service delivery become even more crucial. Improving IT service quality improves the quality of the business. To achieve this, leading IT organizations have...
- Tags: Information Technology, Business Service Management, Strategy, Management
- White papers 2007-05-01
- Developing Adaptive Composite Business Services Using WebSphere Business Services Fabric, Part 1 - Introducing IBM's New Platform for Business Service Modeling, Assembly, and Deployment
- With Service-Oriented Architecture SOA, a business can be visualized as a collection of loosely coupled reusable building blocks, called business services. A business service, which can be derived from freestanding components, derived from disparate legacy IT assets (such as legacy systems, packaged applications, custom applications, and so on), or provided...
- Tags: IBM WebSphere, Modeling, IBM Corp., Business Service, Composite Business Service, Service-Oriented Architecture (SOA), Hardware Upgrade, Web Services, Research & Development, Middleware, Enterprise Software, Software, Hardware, Business Operations
- White papers 2007-04-04
- Make Composite Business Services Adaptable With Points of Variability, Part 2: Using Dynamic Service Mediation in WebSphere Business Services Fabric
- Explore options for building Points Of Variability POV in Service-Oriented Architecture SOA composite business services in this series. A common requirement for POVs is to be able to easily change the behavior of a service, despite differences in client organization, processes, technology, or business relationships. IBM WebSphere Business Services Fabric...
- Tags: IBM WebSphere, IBM Corp., Business Service, Service-Oriented Architecture (SOA), Middleware, Application Servers, Enterprise Software, Web Services, Software
- White papers 2007-05-08
- ITIL Business Perspective: Deploy a Customer-Focused Service Catalog
- The imperative of improving service quality - and demonstrating value to the business - is driving many IT organizations to implement the ITIL framework. As a foundation for defining services and communicating with the business, the Service Catalog represents a critical element to any successful ITIL initiative. In this webcast,...
- Tags: ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts
- Business Impact Analytics: Bridging Business Continuity and IT Management
- The Information Technology and Infrastructure Library ITIL documents best practices for IT Service Management, including service support and service delivery. Service support processes consist of incident, problem, change, release and configuration management. Service delivery processes consist of service level management, availability management, capacity management, IT financial management, and IT service...
- Tags: IT Administration, Hewlett-Packard Co., Analytics, Information Technology, Business Continuity, Strategy, Service Level Management, Management, It Operations, It service Management
- White papers 2006-06-01
- Computer Service Business Promotion
- I've seen some memebers advocating going into the computer service business as a way of solving the shortage of IT jobs. Great Idea!!BIG QUESTION: What is the most effective way to promote a new service business offering general computer services, like what the "geek squad" offers?Start with a web site.That's...
- Tags: computer
- Discussion threads 2006-07-25
- Quantifying the Business Benefits of IT Service Management
- As organizations focus on aligning their IT infrastructures to support eservice and other business needs, IT service management is taking on greater significance and importance. The infrastructure must be managed from the viewpoint of the lines of business it supports. IDC recently applied the methodology in a survey of enterprises...
- Tags: Hewlett-Packard Co., Information Technology, Benefit, ITIL, It Services, Service Level Management, Strategy, It Operations, It service Management, Management
- White papers 2004-09-01
- How to Develop a Service Catalog
- A Service Catalog is a listing of standard services that IT organizations provide to their customers. The Service Catalog is a foundation for defining services and communicating those services to the business. Service Catalog establishes a standard set of deliverables by creating business-oriented agreements associated with Service Levels and their...
- Tags: Service, Service Catalog, Product Marketing, Customer Relationship Management (CRM), Strategy, Marketing, Enterprise Software, Software, Management
- White papers 2006-10-01
- Bobby Woolf: A Quick Intro to WebSphere Business Process Management
- IBM WebSphere Business Process Management is a solution for modeling, assembling, deploying, and managing applications that embody a Service-Oriented Architecture SOA and are integrated using an Enterprise Service Bus ESB. Service-oriented architecture is an enterprise-scale IT architectural style that develops IT resources as business-aligned services to fulfill business needs. SOA...
- Tags: Process Management, IBM WebSphere, BPM, SOA, IBM Corp., IBM WebSphere Business Process Management, Service Orientation, Service-Oriented Architecture (SOA), Web Services, Enterprise Software, Middleware, Business Process Automation, Operational Planning, Software, It Operations, Business Operations
- White papers 2006-02-22
- IBM Tivoli Business Service Manager V4.1
- This paper leads through the new Tivoli Business Service Manager V4.1 that is based on Netcool/Realtime Active Dashboard RAD, instead of the previous Tivoli Business Systems Manager V3.1. This paper will describe Tivoli Business Service Manager V4.1 components and architecture. It also discusses function comparison of functions for Tivoli Business...
- Tags: Migration, IBM Corp.
- White papers 2007-09-01
- BMC Service Impact and Event Management: A Path to Effective Business Service Management
- This paper explores the need for service impact and event management solutions, as well as the criteria needed for these solutions to operate effectively while contributing to an organization's ability to achieve Business Service Management BSM. BSM is the most effective approach for managing IT from the perspective of the...
- Tags: BMC Software Inc., Business Service Management, It Management, It service Management
- White papers 2006-07-17
- ASG Service Dependency Mapping: Making the Link between IT and the Business
- Aligning IT and business perspectives requires the ability to create links between configuration information in an enterprise Configuration Management Database CMDB and the business service as experienced by the user. Service Dependency Mapping SDM products automate the process of creating and maintaining these links. This Enterprise Management...
- Tags: Information Technology, CMDB, ASG Software Solutions, Strategy, Management
- White papers 2008-07-29
- Principles of a Service-Oriented Architecture
- This paper describes some of the basic concepts and principles of SOA at a high level, including service providers and consumers, service directories, and contracts. A service can represent a component of the business data and logic of an application that supports a particular business function and provides others with...
- Tags: Progress Software Corp., SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Business Services, Enterprise Software, Software
- White papers 2006-11-01
- Vision for Dynamic Business Service Management
- Dynamic Business Service Management moves beyond traditional BSM to deliver the flexibility and innovation to support the agile enterprise, including enabling the IT organization to manage across technology silos and focus on the business processes they support, by providing deep insight into how the infrastructure aligns with processes and maintaining...
- Tags: Business Service Management, Vision, Computer Associates International Inc., Strategy, Operational Planning, Management, Business Operations
- White papers 2008-01-01
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