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- July 10th: Just MASH Marketing: The Customer Reference Mashup
- Your business is booming. You have a long list of happy customers...but don't know if you have the most current story. Register for and attend this Serena Webinar on Thursday, July 10, 2008 at 12:00 pm ET / 9:00 am PT, which will feature a demo of Serena's Pre-Built...
- Tags: Serena Software Inc., Marketing, Mashup, Roi/Tco, Finance, Managerial Accounting
- Webcasts 2008-07-10
- Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup
- Keep your internal customers, support and development teams informed--from first call to final fix--with insight at every step along the way. View this Serena webinar to see how Business Mashups drive productivity throughout IT, starting with the main internal customer entry point--the IT help desk. Serena Software...
- Tags: Serena Software Inc., Mashup, Help Desk, Strategy, It Operations, Management
- Webcasts 2008-06-19
- Serena Supports ITIL
- Serena TeamTrack and ChangeMan Dimensions have earned PinkVerify Service Support Enhanced in the ITIL process areas of Incident, Problem, Change, Release, and Configuration Management from Pink Elephant, the globally recognized ITIL Experts. ITIL Information Technology Infrastructure Library is a set of standardized IT processes developed by the United Kingdom's Office...
- Tags: Serena Software Inc., Pink Elephant Inc., ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers
- FEI Builds on Serena TeamTrack to Deliver Enterprise-Level Quality and Control
- FEI is the innovator and leading supplier of Structural Process Management, a product that provides users with three-dimensional views of complex structures and the ability to analyze materials down to the atomic level. FEI needed to deliver on increased expectations for quality and performance as it expanded beyond its laboratory-centric...
- Tags: Serena Software Inc., Quality Management, FEI, TeamTrack, Quality, Business Operations
- Case studies
- Meridian Health Care Management Enhances Company-Wide Efficiency With Serena TeamTrack
- Based in Woodland Hills, California, Meridian Health Care Management MHCM provides a wide range of technology and administrative services for health care payors and providers such as hospitals, health plans and Independent Practice Associations. The top priority at MHCM is to provide exceptional customer service and the company strives to...
- Tags: Serena Software Inc., Health Care, Help Desk, Vertical Industries, Call Centers, Benefits, Healthcare, It Operations, Enterprise Software, Software, Human Resources
- Case studies
- CheckFree Stays on the Leading Edge of Explosive Internet Banking Industry
- Every day, millions of people around the world log onto the Internet to make purchases, invest money, perform account transactions, view and pay bills and monitor accounts. Behind many of these functions, CheckFree Corporation works to make online financial transactions safe, secure and reliable. As the company started to grow...
- Tags: Serena Software Inc., Internet Banking, CheckFree Corp., Change Management, Internet, Leadership, Monitors & Displays, Tools & Techniques, Management, Hardware, Components
- Case studies
- InfoComp Stays on Top of Financial Customers' Changing Needs With Serena ChangeMan Professional Suite
- Some of the largest and most respected financial institutions, including JPMorgan Investor Services, Merrill Lynch Investment Managers and Credit Suisse Asset Management, rely on InfoComp software to help administer funds and trusts, manage portfolios and expedite transactions. As InfoComp began to grow rapidly in the late '90s, it hit limitations...
- Tags: Serena Software Inc., Team, Financial, Professional Suite, Team Management, Change Management, Management, Tools & Techniques
- Case studies
- Chinese Firm Delivers Quality Software Solutions to the Logistics Industry With Serena ChangeMan Professional
- Easipass, based in Shanghai, China, was founded in 2001 as a government funded enterprise. Easipass offers a variety of software applications for warehouse management, terminal productivity, intermodel collaboration, and harbor visibility. To be more competitive, the company wanted to bring more consistency to the software development process, manage changes and...
- Tags: Serena Software Inc., Software, Logistics, Software Solutions Inc., Easipass, Tools & Techniques, Supply Chain, Government, Management, Business Operations
- Case studies
- Indus Software Meets Demands of Large International Client Base With Serena ChangeMan Professional Suite
- Founded in 1990 and headquartered in Pune, India, Indus is a business unit of R Systems International Limited, based in El Dorado Hills, California. Considering the numerous issues and releases to track, Indus needed a centralized, standardized approach to issue and release management. Indus has a standardized process to ensure...
- Tags: Serena Software Inc., Indus Software, Indus Software Meet
- Case studies
- Serena Software Case Study: Thomson BETA Systems
- Thomson BETA Systems is a securities processing firm based in Milwaukee, Wisconsin. BETA Systems employs more than 650 people, with offices in Hong Kong, London, New York, and San Francisco. BETA Systems used a manual Enterprise Change Management ECM process with a homegrown tool before automating with Serena ChangeMan ZMF....
- Tags: Serena Software Inc., Thomson Corp., Enterprise Change Management, Thomson BETA Systems
- Case studies
- Serena ChangeMan ZMF Case Studies: Change Management
- The Santander Group is currently the first-ranked financial institution in Spain and the second-ranked in the European Common Market. The software that supported the SCM Software Configuration Manager functions did not completely meet CMM requirements, and Change Management operations were still partly carried out manually. Through the development of a...
- Tags: Serena Software Inc., Santander Group, Change Management, Capability Maturity Model (CMM), Leadership, Tools & Techniques, Management, Software Development, Software/Web Development
- Case studies
- Serena Software Case Study: Watkins Motor Lines, Inc.
- Watkins Motor Lines, Inc. is a nationwide, long haul common carrier with corporate headquarters in Lakeland, Florida. In-place solutions as well as other alternates lacked the integrated "roll together" capabilities of Serena ChangeMan DS and ZMF. This integration as well as the fingerprinting and footprinting functionality drove Watkins Motor Lines...
- Tags: Serena Software Inc., DS, Servers, Hardware
- Case studies
- AdvancePCS Achieves 175% Increase in Productivity and an 83% Decrease in Software Delivery Times
- AdvancePCS is the nation's largest independent provider of health improvement services, with more than 75 million health plan members and approximately $28 billion in annual prescription drug spending. Despite its obvious business success AdvancePCS was finding it difficult to manage and track changes - to software code, web content, business...
- Tags: Serena Software Inc., Health Care, AdvancePCS, Change Management, Vertical Industries, Benefits, Healthcare, Tools & Techniques, Management, Enterprise Software, Software, Human Resources
- Case studies
- Serena Collage Enables Information Flow at Scottish Water
- Scottish Water provides water and waste water services to household and business customers across one third of the land area of Britain. Scottish Water needed to create an Intranet that would be fully embraced by its 4,700 employees, one that was both visually stimulating but equally easy to navigate. After...
- Tags: Serena Software Inc., Serena Collage, Scottish Water, Change Management, Leadership, Tools & Techniques, Management
- Case studies
- Understanding SOA and Business Mashups: Automate. Coordinate. Collaborate. No coding required!
- Featured Speaker: Tim Zonca, Master Masher and Director of Product Marketing at Serena Software Service Oriented Architecture SOA has been the talk of business process management, IT and enterprise architecture for the last decade, but the promise of SOA remains largely unfulfilled. Learn how Serena Business...
- Tags: Serena Software Inc., Webinar, SOA, Mashup, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- Webcasts 2008-06-26
- The Business Case for Business Mashups: Help Your Organization Automate, Coordinate & Collaborate
- Business Mashups drive business productivity by automating and coordinating collaboration across people and systems. But how do you justify the investment? How do you explain the power of Business Mashups to others in your organization? Watch this on-demand Webcast to hear Serena Software master masher Tim Zonca...
- Tags: Serena Software Inc., Business Case, Mashup
- Webcasts 2008-05-29
- Build the Business Case in Your Organization: You get it, but does everybody else get it?
- Business Mashups drive business productivity by automating and coordinating collaboration across people and systems. But how do you justify the investment? How do you explain the power of Business Mashups to others in your organization? This white paper outlines the business value of Business Mashups with proven...
- Tags: Serena Software Inc., Business Case, Mashup
- White papers 2008-05-30
- Bet Your Excel Spreadsheet Can't Do This - Align IT and Business with Demand Management
- In this white paper, renowned Project Portfolio Management PPM luminary, and former PMI President and Chairman, Harvey Levine discusses the newest approaches to Demand Management, and how you and your company can easily manage, evaluate, and execute on your resource demands. After reading this white paper you will have a...
- Tags: Serena Software Inc., Excel Spreadsheet, Information Technology, Project Management, Microsoft Excel, Tools & Techniques, Microsoft Office, It Operations, It service Management, Office Suites, Software, Management
- White papers 2008-05-01
- From Business Need to Business Mashups in 3 Simple Steps
- Keeping your business running like a well-oiled machine can be a herculean task. Serena Business Mashups make it simple to coordinate the activities of different people and systems. In three simple steps you can go from business idea to Business Mashup.
- Tags: Serena Software Inc., Mashup
- White papers 2008-02-27
- Business Mashups: Relevez le défi du développement applicatif
- La file d'attente croissante de demandes d'applications au sein des entreprises représente plusieurs milliards de dollars de perte de productivité, en termes d'insatisfaction clients et d'opportunités manquées. La solution consiste à permettre aux experts d'un domaine dans votre entreprise de mettre en oeuvre leurs propres applications basées sur vos processus.
- Tags: Serena Software Inc., Mashup, Digital Security, Network Security, Security, Networking
- White papers 2008-04-01
Harnessing the power of waves
Planting solar gardens
Fill your car for $1.10 a gallon?