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customer satisfaction (147 results), job satisfaction (37 results), employee satisfaction (3 results), dissatisfaction (2 results)
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- MyPlayCity Freecell (exe)
- New life of the old solitaire. You are likely to enjoy a choice of decoration options. Thus, the solitaire has retained the virtue of a classic game and at the same time it has gained new features enhancing its playing qualities. A built-in table of scores allows you to play...
- Software downloads 2007-01-10
- 74% of IT pros are happy with their jobs?
- 74% of IT pros are happy with their jobs?I was reading an article over on eWeek called "Building the Perfect IT Person" and I noticed an interesting statistic:"74% = Portion of the IT work force happy with their jobs in July, up from 71 percent in June, according to Hudson...
- Discussion threads 2006-08-14
- DOWNLOAD: Solicit feedback from clients with these evaluation forms
- http://techrepublic.com.com/5138-6337-730204.htmlAfter you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Content Team
- Discussion threads 2006-01-18
- Whats really burning out IT techs?
- I have seen alot of posts from people about no longer having the enthusiasm of thier younger years in IT,I've seen it happen myself one web developer I knew of one day suddenly decided to go crane driving instead - go figure :)I am thinking that this is coming from...
- Discussion threads 2005-11-03
Additional Resources
- New Methods for Strategic Customer Satisfaction Measurement
- While customer satisfaction is a major goal of almost every enterprise organization, contact centers have been challenged to find ways to set benchmarks for customer satisfaction goals. When using customer surveys to gather satisfaction data, the key is in finding effective measurement tools, and gathering information in an accurate and...
- Webcasts
- Linking Employee Relationship Management to Customer Relationship Management
- While an organization can do many things to improve employee satisfaction, focusing on activities and processes that link employee effort to customer value will likely yield satisfaction for both customers and employees. Key employee activities that can provide a direct impact on customer satisfaction include planning, training, informing, collaborating, and...
- White papers 2006-08-01
- Customer Satisfaction: Do You Know the Score?
- Now, more than ever, companies across industries are realising the importance of ‘putting the customer first’ paying attention to customer satisfaction translates to enhanced shareholder value. Surprisingly, although corporations have spent millions on ad campaigns, Information Technology IT solutions, new customer service programmes and organisational changes customer satisfaction levels, across...
- White papers 2002-07-01
- Solving the CRM Employee Retention Problem: A Customer Service Approach (Part II)
- There is definitely a link in the customer service arena between the quality of service the customer receives and their levels of satisfaction. The better the service, the more satisfied the customer. And, when the customer is more satisfied, he or she is usually more loyal to the service provider....
- White papers
- Six Sigma: High Quality Can Lower Costs and Raise Customer Satisfaction
- This paper explains how implementing six sigma can lower cost and raise satisfaction among customers. Companies worldwide are turning to Six Sigma, the data-driven management approach popularized by General Electric, to help them improve performance, increase profitability and raise customer satisfaction. The ultimate goal of Six Sigma is flawless performance,...
- White papers 2003-10-20
- The Customer Differential
- Customer Relationship Management CRM is suddenly the talk of the town. It is a worldwide focus on customers, covered now in popular media and within corporate boardrooms around the world. Never before has there been such a focus on keeping customers coming back. Perhaps the closest business movement was the...
- White papers
- User satisfaction survey form
- User surveys offer an excellent way to determine the level of satisfaction among employees who rely on IT support services. But to get accurate and useful results, it's important to develop a clear and simple assessment form. This revamped version of our sample survey offers a mix of easily answered...
- Download resources 2005-05-27
- Members report measuring end-user satisfaction more often than you might think
- End-user satisfaction should be a key metric for every help desk. But how often should satisfaction be measured? Find out what our members think in this Support Republic Polling Place Quick Poll.
- Technical articles 2002-08-28
- Flexible Work Arrangements and Organisational Communication: An Australian Retail Experience
- This study uses an empirical case study to examine the relationship between flexible work arrangements (whether employees work on a full-time or part-time basis) and communication satisfaction. Quantitative and qualitative data were collected from employees in a major Australian retail organisation resulting in 127 useable responses. Overall, respondents' ratings of...
- Case studies
- Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
- The research discussed in this paper evaluates the effect of Customer Relationship Management CRM on customer knowledge and customer satisfaction. An analysis of archival data for a cross-section of U.S. firms shows that the use of CRM applications is positively associated with improved customer knowledge and improved customer satisfaction. This...
- White papers 2005-10-01
- Customer Satisfaction Survey
- Does anyone put put together an online customer satisfaction survey for Information Technology to be given to the customer to palce their feedback about the servies IT provide?. Regards.
- Discussion threads 2007-03-18
- SAS Helps Wachovia Grow Customer Satisfaction and Loyalty
- Heightened competition in the financial services industry is driving Wachovia Corp. and other institutions to become more customer-focused. With help from SAS, Wachovia, one of the largest providers of financial services to retail, brokerage and corporate customers, has achieved increased customer loyalty and profitability since placing an emphasis on customer...
- Case studies
- Top Partner Implements Support Service, Increases Profits and Customer Satisfaction
- Microsoft Gold Certified Partner I.B.I.S. is one of the top providers of Microsoft Dynamics solutions in the world. I.B.I.S. implements complex, large-scale installations in the enterprise market. Its sophisticated projects call for post-implementation support - a higher level of support than I.B.I.S. can supply while still remaining profitable. To maximize...
- Case studies
- TeliaSonera Improves Customer Satisfaction With Solutions From BMC Software
- Looking to meet IT Infrastructure Library ITIL standards for best practices in IT service management, TeliaSonera turned to BMC Remedy IT Service Management solutions. As a result, not only was the company was able to reduce costs and improve customer satisfaction, it was also able to achieve a return on...
- Case studies
- Retail Store Execution: An Empirical Study
- This paper describes a methodology by which a retailer can identify action steps that are likely to increase sales and customer satisfaction and demonstrate the methodology using proprietary data from a large retailer with over 500 stores. The paper uses monthly store-level data on a number of operational variables including...
- White papers 2006-12-01
- Build a great PC on a budget with these parts and procedures
- A lot of people don't realize that it's possible to build a dual-core workstation with good 2D graphics and even some decent 3D performance that's fully Vista capable for a reasonable price. In fact, you can do it for around $1,133. The only catch is that you...
- Image galleries 2007-02-22
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