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BMC Remedy Incident management: How to create a parent/child relationship between incidents; Tags: santhoshdurai@..., incident management, Remedy Corp., BMC Software Inc.; Discussion threads 2007-09-20
BMC Remedy Incident Management Child ticket: hi,I'm a novice for ITSM. My requirement is to close all the child tickets when a parent ticket is closed. I searched lots of documents, but not able to figure it out. Can anyone tell me how to do this. If there is any document plz pass it across; Tags: santhoshdurai@..., incident management, BMC Software Inc.; Discussion threads 2007-09-20

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