TechRepublic Resources
- Introducing FootPrints 7.0: For Current Customers
- This new release of FootPrints contains a variety of new capabilities, as well as enhancements to existing features in FootPrints that will benefit IT help desks, customer service departments, change management teams, and organizations automating general business processes. In this webcast, you will see field level permissions, master contact record,...
- Tags: Customer Service, Salesnet, Change Management, Help Desk, Product Marketing, Customer Relationship Management (CRM), Call Centers, Tools & Techniques, Management, It Operations, Marketing, Enterprise Software, Software
- Webcasts
- FootPrints 7.0: Drive Success for Your Support Team
- In this webcast, you will learn how you can streamline and automate your help desk to improve agent workflow, reduce support costs, and speed customer problem resolution. You'll see how FootPrints gives you centrally managed request tracking for all incoming requests by phone, email, the web, & wireless devices, self-service...
- Tags: Asset, Team, Agent, Salesnet, E-mail, Real Estate, Asset Management, LDAP, Help Desk, Service Management, Service Level Management, Knowledge Management, Online Communications, Business Operations, Operational Planning, Directory Services, Enterprise Software, Software, It Operations, It service Management
- Webcasts
- FootPrints and salesnet: Uniting On-Demand Sales CRM With the Service Desk
- In this webinar, you will see the new integration between two best-of-breed, web-based sales and and service desk solutions: Salesnet and FootPrints. This alliance integrates Salesnet's sales-focused CRM with UniPress' FootPrints service desk, providing a cost-effective solution to centrally guide, track, and manage both sales and service desk activities and...
- Tags: Service Desk, Salesnet, On-demand, It Services, Sales Strategy, Sales
- Webcasts
Additional Resources
- Stratus Uses the AppExchange API to Integrate Salesforce and Oracle Financials On Time and Under Budget
- Stratus, a Maynard, Massachusetts-based firm that has produced enterprise servers and provided system integration and other consulting services for organizations such as 911 dispatch centers, police and fire departments, stock exchanges, airline operations, and manufacturing firms. In June 2004, a small engineering team set out to implement a new CRM...
- Tags: Salesforce.com Inc., Stratus Technologies, Oracle Corp., Financial, Oracle Financials, API, Salesforce.com AppExchange, Sales Force Management, Sales
- Case studies
- Wireless CRM boom: An overview of the major players
- Wireless Customer Relationship Management (CRM) has beenkicking around awhile, but this is the year that it's supposed to come into itsown, according to industry buzz.Now that the wireless infrastructure has expanded, devices have proliferated,and some of thesecurity concerns have been addressed with new standards, many companieswith a mobile sales force...
- Tags: CRM, IBM Corp., mobile marketing, sales, Siebel Systems Inc., TechRepublic Staff, wireless
- Technical articles 2005-03-10
- Managing an international database,etc
- I am quite a novice when it comes to networking and hosting packages. My company at the moment has the main base in Australia and this is where the company database on filemaker is kept on all clients and company financials. We now have branches in the UK and Europe...
- Tags: database, on-demand, server, lance@..., it management, replication
- Q&A 2006-05-29
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