Sponsored White Papers, Webcasts, and Downloads
- BNET Industries
- Salesforce.Com is a provider of application services that allow organizations to share customer information on demand. Co. provides customer relationship management CRM service to businesses...
- Salesforce.com Inc. company page on BNET »
TechRepublic Resources
- DSP Global Reports Return on Investment One Month Following Implementation of Salesforce.com Team Edition
- DSP Global provides consultancy and specialist outsourced services to organisations that rely on Oracle databases. Like many SMEs, the company had been using ACT! to manage and track customers, prospects, and leads. ACT! was providing islands of information and was difficult to synchronise. Its poor reporting functionality was costing DSP...
- Tags: Salesforce.com Inc., Team, DSP, ROI, DSP Global, Sales Force Management, Sales
- Case studies
- Stratus Uses the AppExchange API to Integrate Salesforce and Oracle Financials On Time and Under Budget
- Stratus, a Maynard, Massachusetts-based firm that has produced enterprise servers and provided system integration and other consulting services for organizations such as 911 dispatch centers, police and fire departments, stock exchanges, airline operations, and manufacturing firms. In June 2004, a small engineering team set out to implement a new CRM...
- Tags: Salesforce.com Inc., Stratus Technologies, Oracle Corp., Financial, Oracle Financials, API, Salesforce.com AppExchange, Sales Force Management, Sales
- Case studies
- "Tickled Pink" With Sugar Suite
- Founded in 1946, Sterling PCU provides specialized equipment to the appliance and automotive industry. Sterling PCU decided to use salesforce.com Professional, a hosted software application that provides sales management capabilities. Salesforce.com addressed Sterling's basic needs, but Sterling management soon realized the hidden costs of the salesforce.com were no bargain. Sterling...
- Tags: Salesforce.com Inc., SugarCRM, Sales Force Management, Sales Strategy, Sales
- Case studies
- DecisionOne Calculates 1150% Return on Investment in On-Demand CRM
- With more than 4,000 employees, and its comprehensive OneSource solutions, DecisionOne provides the coverage, availability, and response to satisfy the technology support needs of its clients' employees and their customers. DecisionOne needed a centralized, easy-to-use CRM solution to facilitate collaboration among virtual account teams, improve the accuracy of its forecasting,...
- Tags: Salesforce.com Inc., On-demand, ROI, DecisionOne, Sales Force Management, Team Management, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Sales, Management, Software
- Case studies
- Surf's Up: Cable Giant Catches the Analytics Wave
- Like many companies doing business these days, Time Warner Cable Business Class must be able to turn on a dime. So having the right numbers is key. About 100 of the company's employees use Salesforce to track incredibly complex data that changes over time, often without warning. The team manages...
- Tags: Salesforce.com Inc., Team, Customer Service, Analytics, Cable, Sales Force Management, Product Marketing, Sales, Marketing
- Case studies
- PolyVision Consolidates Its Many Customer Service Points Into a Single System With Salesforce.com CRM
- PolyVision track customer information using various stand-alone managers such as ACT!, GoldMine, Excel. The company needed to facilitate efficient data sharing & management visibility. They required rapid global implementation, easy customization, low cost and system to be used by sales, customer service, technical support, marketing, & management. PolyVision implemented salesforce.com...
- Tags: Salesforce.com Inc., Customer Service, CRM, PolyVision, Sales Force Management, Sales
- Case studies
- R. L. Polk Relies on Salesforce for Critical Sales and Customer Insight
- R. L. Polk & Co, the company that delivers one-stop shopping for everything from historical data on the 1935 car market to current reports on regional consumer demand for SUVs had not at the start established a company standard for maintaining a history about its own sales activity and customers....
- Tags: Salesforce.com Inc., R. L. Polk, Sales Force Management, Sales Strategy, Sales
- Case studies
- Customized CRM From Salesforce Gives SunGard an High Adoption Rates Across Its 775 Users
- SunGard used a distributed operations & sales model across 40 business units, hindering collaboration on customers & opportunities. The company needed accurate & timely enterprise pipeline view, as well as centralized perspective of customer and wanted to drive standard processes & naming conventions specific to unique business requirements Solution. SunGard...
- Tags: Salesforce.com Inc., SunGard Data Systems Inc., CRM, Sales Force Management, Sales
- Case studies
- Covalent Technologies Transitions From Salesforce.com to SugarCRM to Bolster CRM Control
- Founded in 1998, Covalent Technologies supports the IT needs of some of the largest enterprises in the world. The need to be customer driven and manage customer interactions led Covalent to subscribe to salesforce.com Enterprise Edition, a hosted software application that provides sales management capability. Salesforce.com could not offer Covalent...
- Tags: Salesforce.com Inc., Covalent Technologies, SugarCRM, CRM, Sales Force Management, Sales Strategy, Sales
- Case studies
- Coldwell Banker Uses Salesforce to Optimize Management of All Stages of the Sales and Purchase Cycle
- Real estate success is all about information. To coach someone through market time - a 90 day period - a person needs instant access to what he or she have already done, where they are in the process, open tasks and contract end dates. Rochester, Minnesota team relied on contact...
- Tags: Salesforce.com Inc., Real Estate Success, Real Estate, Sales Force Management, Business Operations, Sales
- Case studies
- NSK Americas Uses Salesforce to Enable Team Selling in Important Territories and Markets
- With a distributed sales force but no centralized system for managing and retaining customer information, NSK Americas, a world-class producer of ball and roller bearings, turned to salesforce.com to help increase operational efficiency, decrease ramp-up time for new reps, and ensure ownership of customer data when personnel moved on. Minimizing...
- Tags: Salesforce.com Inc., Team, Sales Force Management, Sales
- Case studies
- Expedia Corporate Travel Extends CRM for Faster Account Processing
- Expedia Corporate Travel offers intuitive online booking tools to not only help the harried business travelers schedule trips more quickly, but also to reduce travel costs for their employers. Saving time and money is on Expedia's itinerary, too, and so is the security of its customer data. That's why Expedia...
- Tags: Salesforce.com Inc., Expedia Inc., CRM, Sales Force Management, Sales
- Case studies
- Raven Industries Meets Service & Support, Telephony Integration, and Diverse CRM Needs of Four Businesses With One Salesforce Solution
- Raven Industries, a leading industrial manufacturer with four distinct operating units, wanted to improve its overall customer relationship management capabilities. Prompted by the needs of one business unit for a service and support application that provided remote access and seasonal scalability, Raven decided to replace its disparate CRM pieces with...
- Tags: Salesforce.com Inc., Telephony, On-demand, Industry, CRM, Integration, Sales Force Management, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Sales, Software, Marketing
- Case studies
- Anystream Reduces Support Costs and Increases Sales and Marketing Productivity With Salesforce
- Anystream's existing CRM software was complex & difficult to use & required full-time database management & extensive customization. The company required strong forecasting & clear visibility into pipeline & overall business. Anystream wanted an intuitive system to ensure widespread adoption. The company selected salesforce.com Enterprise Edition. They easily implemented the...
- Tags: Salesforce.com Inc., Marketing, Anystream, Sales Force Management, Sales
- Case studies
- Gateway Customizes and Deploys Salesforce to 450 Users Nationwide - On Time and Under Budget
- Gateway's existing CRM software was complex, difficult to use, and required expensive ongoing maintenance. The company needed a cost-effective replacement that would be well adopted by user base. Gateway sought a new solution that could be deployed in 90 days or less. The company selected Salesforce.com for top-rated customization and...
- Tags: Salesforce.com Inc., Gateway Inc., Sales Force Management, Sales
- Case studies
- Convio Extends CRM With Salesforce Service & Support; AppExchange Customization Automates Key Processes
- Convio, Inc., a leading provider of on-demand software and services to help nonprofit organizations use the Internet for driving fundraising, advocacy and other forms of support, used separate applications for managing prospect and customer information, and communication between the teams was not optimized. The company has added Salesforce Service &...
- Tags: Salesforce.com Inc., Convio, Customization, Salesforce.com AppExchange, CRM, Sales Force Management, Sales
- Case studies
- Medcere Extends Salesforce for Closed-Loop Processes Between Support and Development
- Medcere, a health-care information management company delivering electronic medical record services to physicians, needed to build its sales and support teams quickly with experienced professionals and wanted to ensure employees were equipped with a best-in-class CRM solution. Medcere required a solution easily accessible over the Internet to support employees distributed...
- Tags: Salesforce.com Inc., Medcere, Sales Force Management, E-health, Sales, Healthcare
- Case studies
- Salesforce Helps Navis Streamline Sales Processes and Improve Forecasting Accuracy
- Navis needed full-scale CRM solution to support growth. Sales contacts & activities tracked in various programs such as FileMaker & Excel. The company required seamless & tight integration with several internal systems. There was Lack of coordination between pre- and post-sale processes. Navis selected salesforce.com Enterprise Edition. Salesforce.com services team...
- Tags: Salesforce.com Inc., Forecasting, Sales Force Management, Sales
- Case studies
- Phoenix Technologies Rapidly Deploys Salesforce Across Four Continents, in Five Languages
- Phoenix Technologies has implemented salesforce.com Winter '04 across its worldwide marketing, sales and customer service organizations. Phoenix selected salesforce.com for state-of-the-art functionality, including customizable dashboards and strong contract management capabilities, and the ability to deliver an exceptional native-language user experience for teams throughout Asia, Europe and the United States. To...
- Tags: Salesforce.com Inc., Phoenix Technologies, Sales Force Management, Sales
- Case studies
- Superior Industries Outgrows Salesforce.com and Saves $100,000 With SugarCRM
- Founded in 1972, Superior Industries designs and fabricates a full line of conveying equipment, telescoping conveyors, feed systems, & portable screening plants for industrial manufacturers. In 2005, Superior management reviewed the return on investment they were receiving from their CRM service, provided by Salesforce.com, and decided to reevaluate their approach....
- Tags: Salesforce.com Inc., CRM System, Industry, SugarCRM, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
