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- Hitachi Case Study: Support of Sales Business
- Sales business faced challenges when the information collected by sales staff when they visited customers was not be applied effectively and even the sales staff had outdated product information and could not convey the latest correct information to customers. Hitachi proposed a document management system that analyzes and manages the...
- Tags: Hitachi Ltd., Sales Staff, Sales Strategy, Sales Force Management, Storage, Sales, Hardware
- Case studies
- The New England Media Group Successfully Builds a Customer-Centric Sales Force Through Training
- The New England Media Group NEMG, consisting of The Boston Globe, BostonWorks, Boston.com and Worcester Telegram & Gazette, determined that to effectively manage, and therefore increase their sales, they needed to get all sales staff to use one comprehensive Customer Relationship Management CRM system. The challenge was not just to...
- Tags: Sales Force, Media, Training, CRM, Sales Staff, Sales Strategy, Workforce Management, Sales Force Management, Sales, Human Resources
- Case studies
- The struggle within: Sales vs. Tech
- Tech teams often get the short shrift in sales-oriented companies, but what can you do about it? Read this worst-case scenario and share your opinion.William T. Kelly’s article, “The odd couple: Working with the sales team,” painfully recalled my experiences at one company that really could have benefited from his...
- Tags: Sales strategy, Sales force management, Shelley Doll, sales, upper management, sales staff
- Technical articles 2002-06-10
Additional Resources
- MAIA Creates Integrated, Accessible Database to Support Sales and Service Staff
- For half a century, Caterpillar dealer MAIA has led the market in earthmoving, construction, and energy machinery sales and service throughout central and southern Italy, Sardinia, Sicily, Malta, and Albania. MAIA's customer service orientation has led the company to set up a vast sales and service network offering the best...
- Tags: Customer Service, Oracle Corp., MAIA, Sales Strategy, Sales Force Management, Product Marketing, Customer Relationship Management (CRM), Databases, Sales, Marketing, Enterprise Software, Software, Data Management
- Case studies
- The Future of CRM: Intelligent Systems Empowering Sales
- Competitive businesses are now adopting a new breed of CRM systems that infuse accurate and timely information from business information providers within traditional CRM systems. As a result, companies are leveraging the full potential of CRM technology in meeting their sales and prospecting objectives. CRM systems have evolved from information...
- Tags: CRM System, CRM, Customer Relationship Management (CRM), Sales Strategy, Advertising & Promotion, Enterprise Software, Software, Sales, Marketing
- White papers 2005-06-20
- Up-to-Date Data for Efficient Sales Activities and Realtime Sales Controlling at Varta
- Thanks to SAP Business Information Warehouse SAP BW, the data warehouse in the mySAP Business Intelligence solution, battery manufacturer VARTA can now provide its portable battery sales team with up-to-date sales volume, sales revenue and contribution margin data on individual products and customers. A new plan/ actual comparison is based...
- Tags: SAP AG, Sales Strategy, Sales Force Management, Sales
- Case studies
- Malaysian Publisher Doubles Sales Staff Productivity by Tracking Tasks With 2007 Microsoft Office System
- Kumpulan Karangkraf is a leading Malaysian publisher of consumer and professional magazines. To make its sales staff more productive, the company created a task tracking system using Microsoft Office SharePoint Server 2007 and Microsoft Office Outlook 2007 messaging and collaboration client. The solution has doubled sales productivity and reduced task...
- Tags: Solution, Microsoft Corp., Kumpulan Karangkraf, Sales Strategy, Sales Force Management, Microsoft Office, Groupware, Sales, Office Suites, Software, Enterprise Software
- Case studies
- Sales force automation: Technology for the traveling salesman
- When your sales staff is on the road, you want them to have access to all the information that's waiting for them back at the office. With sales force automation solutions from IBM, that's exactly what they'll have. And our solutions are built on open platforms, so you'll have the...
- Tags: Sales Force, SFA, IBM Corp., Sales Force Automation (SFA), Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Software, Sales
- White papers 2004-06-01
- Optimizes Its Sales Processes With mySAP CRM
- As one of the most successful, independent divisions of a family-run business from Wuppertal, Germany, Vorwerk & Co. Teppichwerke GmbH & Co. KG. began a mission to improve its sales processes - in line with the group's overall focus on maximizing quality. But, to do that, the Hameln, Germany-based carpet...
- Tags: mySAP, mySAP CRM, CRM, Sales Strategy, Customer Relationship Management (CRM), Sales Force Management, Enterprise Software, Sales, Software
- Case studies
- Certification Helps Software Company Double Individual Sales, Boost Staff Confidence
- Lieberman Software Corporation, a Microsoft Gold Certified Partner, develops software to help companies manage Microsoft Windows-based workstations and server computers. Lieberman salespeople, who interact with IT professionals at large organizations, were having difficulty understanding the technical issues raised by their customers. To give the salespeople a solid knowledge base, Lieberman...
- Tags: Software, Certification, Lieberman Software Corp, Microsoft Corp., Sales Strategy, Quality, Sales Force Management, Sales, Business Operations
- Case studies
- New Order Management Process Clicks With Corporate Image Market
- At C&S Sales, order processing had grown inefficient, particularly between outside sales and inside customer support representatives. The company knew that it needed to move the responsibility for initial order entry directly to the point of the sale - the outside salesperson - and seamlessly connect all support personnel to...
- Tags: Microsoft Corp., Order Management, Sales Strategy, Sales Force Management, Sales
- Case studies
- JB Hi-Fi Turns Up the Volume on Sales With Innovative Mobility Solution
- Consumer electronics retailer JB Hi-Fi needed to overhaul the outdated and manual sales process used in stores. Inefficient methods were costing the company time, money and possibly customers. In response, JB Hi-Fi gave its in-store sales staff wireless handheld devices running Windows Mobile and a customized application built using the...
- Tags: Solution, Mobility, Microsoft Corp., Sales Strategy, Sales Force Management, Handhelds, Sales, Hardware
- Case studies 2007-12-01
- Solution Transforms Customer Service for BRANZ Ltd
- With over 100 specialist staff, BRANZ Ltd provides research, consulting and information services to individuals and organisations within the building and construction industry. With staff focused on satisfying customers' technical requirements, potential sales opportunities were easily overlooked. The company needed to consolidate customer data to allow employees' access to the...
- Tags: Customer Service, Solution, Microsoft Corp., Staff, Sales Strategy, Sales Force Management, Product Marketing, Customer Relationship Management (CRM), Sales, Marketing, Enterprise Software, Software
- Case studies
- ezPower Point of Sale (exe)
- Touch Screen, Scanner or Keyboard operation. Network compatible, Process Sales & Manage Inventory. Track Sales, Commissions, Sales Staff, Cashiers, Vendors & Customers. Products can be sold or rented, have a vendor, category, department and different tax rates. Also features: One Button Sales Totals & Reports, On the Fly Inventory Entry,...
- Tags: Payment, Sales Strategy, Taxes, Sales Force Management, Keyboards, Scanners, Free Trade, Operational Accounting, Sales, Financial Planning, Finance, Hardware, Peripherals
- Software downloads 2007-12-06
- StarCite Speeds the Sales Cycle and Saves a Half a Million Dollars With WebEx Web Meeting Applications
- StarCite, Inc. offers a comprehensive suite of e-Products and services to the meeting and events industry. StarCite needed a web meeting solution that supported the large amount of communications they engaged in, decreased travel costs, and kept sales and training staff in the office where they could be more productive....
- Tags: Web, WebEx Communications Inc., Sales Cycle, Training, StarCite Inc., Sales Strategy, Sales
- Case studies
- InFact Reduces Sales Cycle Time by 15 Percent Using Siebel CRM OnDemand
- The InFact Group is a global technology consulting organization with a world-class portfolio of customers in Europe, the United States, and the Indian subcontinent. The challenge was to replace the multitude of legacy systems it relied on to manage a growing number of increasingly complex customer relationships. InFact deployed Siebel...
- Tags: Siebel CRM OnDemand, On-demand, Sales Opportunity, Siebel Systems Inc., Sales Cycle, Infact, InFact Group, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software
- Case studies
- Danfoss Finland Ensures Sales Staff Is Available for Customers With Nokia Smartphones and Avaya Mobility Solutions
- The Danfoss Group is a privately held global company and a leader in developing and manufacturing mechanical and electronic products and controls. The company wanted to mobilize sales staff so they can stay in touch with customers and headquarters whilst traveling and to reduce telephony costs. The Nokia S60 smartphones...
- Tags: Nokia Corp., Smart Phone, Mobility, Avaya Inc., Danfoss Finland, Danfoss Group, Smart Phones, Sales Strategy, VOIP, Telecom & Utilities, Telecommunications, Sales Force Management, Consumer Electronics, Personal Technology, Sales, Networking
- Case studies
- Sage Software Gets CPS Back on Track
- CPS is a sales and service group of companies based in Ontario, Canada, that includes Control Panel Systems and Complete Packaging Systems. CPS maintains both an outside sales force and an inside team of customer service professionals who support them. CPS endured widespread inefficiencies due to a lack of integration...
- Tags: Sage Software, CPS, Sales Strategy, Sales Force Management, Sales
- Case studies
- Nationwide Broadcaster Improves Collaboration With Microsoft .NET Framework
- The Shopping Channel is a 24-hour, seven-day-per-week broadcast retailer seen by hundreds of thousands of viewers across Canada. In an environment where scripts drive every aspect of on-air programming, TSC relied on an aging, custom-built software system to help it generate live segment scripts for its crew and sales staff....
- Tags: Team, Microsoft .NET Framework, Collaboration, Microsoft Corp., Shopping Channel, Sales Strategy, Team Management, Sales Force Management, Groupware, Sales, Management, Enterprise Software, Software
- Case studies
- BrightCom Case Study: Hyundai
- Founded in 1947 as a construction company, The Hyundai Group has grown to encompass automobile manufacturing, shipbuilding, finance, electronics and retail. Hyundai's engineering staff use high-end graphical, analysis and computer aided design CAD tools for three dimensional modeling and development. Due to the requirements of these applications, they often run...
- Tags: Hyundai, Sales Strategy, Microsoft Windows, Construction, CAD, Productivity, Sales Force Management, Marketing Research, Sales, Operating Systems, Software, Marketing
- Case studies
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