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- "Sim-Business" meets the real world: SalesForce
- SalesForce provides many tools on top of the basic CRM system, making it easy to load your existing data. On top of that, they offer literally hundreds of tools to help you take advantage of the basic CRM underpinnings.When you're starting a business there are any number ofreally important and,...
- Technical articles 2006-09-29
- Is it Possible to Automate Your Sales Force?
- blog root
- Discussion threads 2005-09-22
- Microsoft plans sales force reorganization
- Marketing Evolves - adding 15% staffWhat I see is NOT so much : "...we want a deeper and more strategic relationship with you, Microsoft", but "where's backward compatibility and why is the OS and products so bloated, require so much system resources (Directx, memory, etc.), and changes entire toolsets often...
- Discussion threads 2005-04-14
- Who controls the IT department?
- By Tim LandgraveWhile most CIOs I talk to think that IT spending will increase in the coming months, they also recognize that the last few years of limited IT infrastructure investments may have permanently altered the balance of power in their organization. The weak economy has forced companies to allocate...
- Technical articles 2003-10-22
- Know the risks before using an online sales force automation tool
- While online sales force automation tools can help your sales team, they aren't without risk. Hurwitz Group analyst Sharon Ward takes a look at what you should consider before taking the plunge.If the thought of using a free, online sales force automation SFA tool to help your sales staff seems...
- Technical articles 2001-05-25
- Selecting an online sales force automation tool
- Looking for inexpensive ways to help manage your sales force? Hurwitz analyst Sharon Ward has profiled a trio of online sales force automation tools that may help your sales staff increase profits and productivity.Accurate sales forecasts and information about the progress and timing of potential sales are more important than...
- Technical articles 2001-05-17
- E-mail management and sales team automation are key to CRM
- An e-mail response management system ERMS and sales force automation SFA are two of the many components that drive a customer relationship management initiative. Here is how ERMS and SFA fit into your CRM plan.Customer relationship management CRM is not a new idea, but it’s a sure bet that every...
- Technical articles 2001-01-05
- Microsoft Sales Force Uses Social Computing to Share Expertise, Drive Sales
- Microsoft sales professionals couldn't find the time to attend the online sales and technology courses offered by Microsoft Academy because they are on the road all day, visiting customers. They needed a convenient way to consume information that they could integrate into their daily lives. The Academy used Microsoft Office...
- Case studies 2008-01-01
- U.S. Enterprise Sales Team Deploys Microsoft Dynamics CRM to Improve Effectiveness
- The Microsoft U.S. Dynamics Enterprise Sales Team manages more than 5,000 customers and opportunities. The team uses a sophisticated solution-selling methodology that feeds forecasting and reporting systems across multiple product lines, regions, and industries. Frustrated by the complicated user interface of their incumbent sales force automation tool and lack of...
- Case studies 2007-05-01
- Office Business Applications Improves Sales Force Productivity, Helps Increase Sales
- Microsoft is the world's largest software company, with 71,000 employees and more than U.S.$44 billion in annual revenues. Microsoft needed to make customer data stored in Seibel customer relationship management and other line-of-business systems easier for salespeople to access and update so that they could spend less time managing information...
- Case studies 2007-06-01
- Broker Cuts Support Costs and Keeps Sales Force Better Connected
- As a full-service broker, KKM needed to maintain the exceptional customer relations the company had built with customers who were spread across seven states. For this, their 36 employees, and in particular the 8 field staff needed rapid and convenient access to the company's order placement and management software, retail...
- Case studies 2008-03-06
- Quantum Marine Uses GFI MailArchiver to Tackle Mailbox Growth and the Need to Retrieve Particular Emails
- Quantum Marine Engineering serves a global marketplace of superyacht builders and the company relies heavily on email for its business communications. In today's ever growing networked environment, the company's mobile sales force, commissioning technicians, and service and warranty representatives rely heavily on email to remain current with customers, with each...
- Case studies 2007-08-01
- Supply Chain Software Provider Extends Market Opportunities With Windows Mobile-Based Sales Application
- Expertek develops applications that help extend supply chain Enterprise Resource Planning ERP solutions - automating and simplifying processes key to the supply chain industry. For suppliers with a mobile sales force, Expertek developed MobileWorks for the Pocket PC which enables salespeople to capture data on Pocket PCs running Microsoft SQL...
- Case studies
- Orkyn Optimizes Its Management of Marketing Opportunities
- To better inform its sales force and optimize information gathered in the field, Orkyn has deployed a sales force administration solution based on Microsoft CRM now part of Microsoft Dynamics. It had three goals: to bring a structured response to marketing management, to efficiently share information, and to gain a...
- Case studies
- ELM Resources Improves Customer Service and Sales Force Effectiveness With Hosted Customer Relationship Management Solution
- Established in 1994, ELM Resources is the student loan industry's only mutual benefit corporation. ELM Resources wanted to improve their ability to analyze customer service delivery to drive continuous improvement. The company wanted to standardize procedures to ensure consistent customer service and improve sales force effectiveness. The challenge was to...
- Case studies
- CRM With mySAP.com
- Wuerth Japan imports and markets automobile repair and maintenance products by means of business processes that rely on a highly mobile sales force. To support these processes, the company decided to deploy Mobile Sales for handhelds. Wuerth Japan looked around carefully to find a replacement before opting for the Mobile...
- Case studies
- Office Business Application Improves Sales Force Productivity, Helps Increase Sales
- Microsoft needed to make the customer data in its Siebel customer relationship management system and other applications more accessible and usable to the company's enterprise sales force. The Siebel UI was frustrating to use, forcing salespeople to spend too much time entering customer data instead of in front of customers....
- Case studies
- Motorola Implements Easy-to-Manage, Cost-Friendly Solution for Customers and Employees
- Motorola is known around the world for innovation and leadership in wireless and broadband communications. The company wanted to reduce application deployment time and improve sales force automation capabilities. The challenge was to provide ability to bypass all lead time required to install new hardware architecture and implement easy-to-manage, cost-friendly...
- Case studies
- Brewery Sales Force Gains Remote Access, Improved Productivity With New Server System
- When the Brooklyn Brewery began making beer in New York City, it not only produced its own brand but also served as a distributor for several other local and national brands. When the brewery's brand became strong enough financially, the brewery sold its distribution division and focused on its core...
- Case studies
- Small Business Webcast: Microsoft CRM: Enhance Awareness of Your Business and Sales Force (Level 100)
- The attendee of this webcast will learn how to use the powerful reporting features in Microsoft Business Solutions CRM to manage the business and the employees. With Microsoft CRM one can view, sort, and filter a wide range of reports to identify trends, measure and forecast sales activity, track sales...
- Webcasts
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