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TechRepublic Resources
- Is it me, or has there been a resurgence in telemarketing calls lately?
- OK, so I'm a Verizon customer and hold 3 different credit cards, but that doesn't mean I need to be telemarketed about products I already own or subscribe to. It's bad enough some moron calls me when I'm having dinner to spew his/her sales pitch of a product I...
- Tags: Sales strategy, Sales force management, Sales channel, Big Ole Jack, sales call, sales, telemarketing
- Discussion threads 2007-07-31
- Do I have to return sales calls?
- Do I have to return sales calls?As an IT manager, I get lots of sales calls, especially after I've attended a conference and vendors get my name and title off the attendance list. A lot of the calls are shameless: they say I stopped by their booth (I...
- Tags: booth, e-mail, caller, cold caller, marketing, sales, calls, managers, txiso, it management, sales call, telephone
- Discussion threads 2006-02-16
Additional Resources
- Canon Sales Japan Reignites Sales Strategy With Siebel CRM Applications
- Canon Sales Japan operates as the product sales arm of Canon Inc., a leading developer and manufacturer of a broad range of products. Canon Sales Japan recognized to the need to boost sales of its copy machines, computers and peripherals, cameras, and many other technology products. The Siebel CRM solution...
- Tags: Siebel Systems Inc., Canon Inc., CRM, Sales Strategy, Sales Force Management, Sales
- Case studies
- New Dell Sales Tool Can Reduce Dell Sales Call Times by 10 Percent or More, Substantially Improve Profitability
- In the past, sales representatives who work at Dell call centers used as many as 40 different information systems to understand customers and meet their needs, which limited their ability to deliver an optimal customer experience. To address that challenge, Dell built the Integrated Dell Desktop IDD, a smart client...
- Tags: Dell Computer Corp., Sales Tool, Tool, Integrated Dell Desktop, Sales Strategy, Sales Force Management, Call Centers, Customer Relationship Management (CRM), Sales, It Operations, Enterprise Software, Software
- Case studies
- IT Company Reduces Sales Call Times by 10 Per Cent or More and Substantially Improve Profitability
- Leading Computing Systems Company, Dell Inc. wanted to improve the efficiency of its sales representatives, who had to use up to 40 different information systems to understand and meet customer needs. To address that challenge, Dell built the Integrated Dell Desktop IDD, a smart client solution based on Microsoft software....
- Tags: Dell Computer Corp., Information Technology, Microsoft Corp., Sales Representative, Integrated Dell Desktop, Sales Strategy, Sales Force Management, Sales
- Case studies
- SalesDemo (zip)
- Full Download Pack. Video, Resources and Education regarding demonstrating Microsoft CRM To Sales Professionals. This set of videos and supporting materials is intended to give pre-sales techical indiividuals the tools necessary to give a good, quick demo of the Sales functionaity of Microsoft CRM in a first-sales call situation. This...
- Tags: Microsoft Corp., Microsoft CRM, CRM, Customer Relationship Management (CRM), Sales Strategy, Corporate Communications, Enterprise Software, Advertising & Promotion, Software, Sales, Marketing
- Software downloads 2007-08-17
- Coverall Boosts Telemarketing Efficiency 50% With Supportforce
- Coverall of Mid-State California lacked a systematic way to follow up on leads - prospects were falling through the cracks. The independently owned "Master franchise" wanted to set up a virtual call center to push leads to sales representatives. Their inside sales representatives wasted so much time figuring out who...
- Tags: Telemarketing, Salesforce.com Inc., Sales Representative, Sales Force Management, Sales Strategy, Sales
- Case studies
- Pharmion Boosts Sales Productivity and Marketplace Intelligence With AppExchange Mobile
- Pharmion Corp. is a global pharmaceutical company focused on licensing, developing, and commercializing therapeutic products for the treatment of hematology and oncology patients. Pharmion's 100-plus sales representatives used a homegrown system to track their physician customers. The system required representatives to carry a heavy laptop from call to call -...
- Tags: Salesforce.com Inc., Mobile, Salesforce.com AppExchange, Sales Representative, Pharmion Corp., Sales Strategy, Sales Force Management, Sales
- Case studies
- Business Manager Network Edition (exe)
- Business Manager is an unique Sales/ Marketing and Services software product that helps you multiply sales and retain your valuable customers. Business Manager integrates sales/ marketing and support teams and provides your organization an edge over your competitors. Business Manager analyzes the dynamics of sales/ marketing and support teams and...
- Tags: Network, Business Manager, Sales Strategy, Sales Force Management, Team Management, Marketing Research, Sales, Management, Marketing
- Software downloads 2007-07-25
- Sell the Way People Buy
- This webcast shares tips and techniques for sales prospecting that gets results. The webinar includes the "Break all the rules" methods used to help all levels of sales and service people to get more from every telephone contact. This webcast presents the 9-line outline that makes for a consultative sales...
- Tags: Webcast, Webinar, Sales Strategy, Sales Force Management, Digital Media, Sales, Consumer Electronics, Personal Technology
- Webcasts
- Fiberdyne Labs, Inc. Enhances Sales Effectiveness and Expands Sales Force
- As a small company with approximately 200 employees and 25 salespeople, Fiberdyne Labs, Inc. had few formalized systems or processes for its sales force. The company assigned customers and prospects to sales representatives by territory as opposed to an account basis. Sales representatives seldom filed call reports and they used...
- Tags: Sales Force, Sales Strategy, Sales Force Management, Sales
- Case studies
- Transforming Your Sales Calls into Interactive Online Demos
- What's the secret to effectively demonstrating a product or service to prospects anytime, anywhere without the assistance of a bottomless travel expense account? And, assuming you grab their attention, how do you compete with office distractions long enough to inform and engage prospects during a sales call? ...
- Tags: Citrix Systems Inc., Sales Strategy, Sales Force Management, Sales
- Webcasts 2008-04-16
- Syngenta Germinates Efficient IT Systems With Xcellenet
- Syngenta is a world leader in agribusiness with $6.3 billion in sales in 2001. Seed orders were handled manually. The sales rep would call customer service to place an order for a customer. The customer service representative would then enter the order into the system. This process was time consuming...
- Tags: Information Technology, XcelleNet, Syngenta, Sales Strategy, Sales Force Management, Sales
- Case studies
- Boehringer Ingelheim (Canada) Ltd. Is Boosting Sales Call Productivity with Siebel Pharma
- A leader in the market for respiratory products, Boehringer Ingelheim Canada Ltd. BICL recognized in late 2000 that it had outgrown its existing sales force automation application. The company had expanded into many new product areas and needed a solution that would enable its sales professionals to more effectively manage...
- Tags: Siebel Systems Inc., Sales Strategy, Sales Force Management, Sales Force Automation (SFA), Sales, Enterprise Software, Software
- Case studies
- Business Manager (exe)
- Business Manager is a unique Sales/ Marketing and Services software product that helps you multiply sales and retain your valuable customers. Business Manager integrates sales/ marketing and support teams and provides your organization an edge over your competitors. Business Manager analyzes the dynamics of sales/ marketing and support teams and...
- Tags: Bugle Rock, Sales Strategy, Sales Force Management, Team Management, Marketing Research, Sales, Management, Marketing
- Software downloads 2008-02-06
- Get Your Comp and Metrics Aligned to Create Meaningful Change
- Performance metrics for the customer service center as a whole must also be aligned with the new way of doing things. For a sales-oriented or hybrid call center, particularly one that is making outbound calls, profitability is the key factor, and metrics might include such things as outbound contacts per...
- Tags: Metrics, Sales Strategy, Call Centers, Sales Force Management, Customer Relationship Management (CRM), Sales, It Operations, Enterprise Software, Software
- White papers 2006-03-30
- Boldchat (exe)
- Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails,...
- Tags: Visitor, Bravestorm, Sales Strategy, Help Desk, Sales Force Management, Call Centers, Sales, It Operations
- Software downloads 2008-03-19
- Microsoft Business Solutions Webcast: Microsoft CRM: An Advanced Look (Level 200)
- Successful sales professionals know one of the keys to success is a consistent sales process. Without a well documented and well executed sales strategy it is a challenge to provide customers with a repeatable sales experience. Creating a powerful sales methodology is just the first step. The next steps are...
- Tags: Webcast, Microsoft Corp., Microsoft CRM, CRM, Sales Strategy, Sales Force Management, Sales
- Webcasts
- Call-Center Buyer's Guide
- Use this Buyer's Guide to select the call-center solution that's a perfect fit for your business. Implementing the right call-center solution is a key factor in keeping your customers happy, as it is often their first line of contact with your company's sales or support agents....
- Tags: Call-center, VoIP-News, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2007-12-20
- Major Technology Provider Cuts Sales Cycle
- Technology provider CDW supported its sales organization with a small intranet site that complicated the effort of sales professionals to find and use sales-related information - adding to the length and cost of the sales cycle. The company addressed this issue with an intranet sales portal based on Microsoft Office...
- Tags: Sales Cycle, Sales Strategy, Sales Force Management, Sales
- Case studies 2008-09-18
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