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Use root cause analysis to get to the bottom of an issue: Not done often enoughRoot cause analysis isn't done often enough by vendors who support major systems, even though they profess to supporting a root cause analysis approach. When push comes to shove though, I rarely see a true root cause analysis. This seems to be a more severe problem now...; Tags: analysis, it management, root cause, root cause analysis, rzimmerman@...; Discussion threads 2005-07-20

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