2 Resources for

rxperience

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Is Offshoring Just an Excuse for Brushing Your Call Centre Issues Under the Carpet?: Since 2003 the lure of call centre offshoring has been a business magnet. Typically Uk call centre staffing costs account for two-thirds of the total running costs of an operation. So if new world economies such as India can halve the wage bill then this could result in a cost...; Tags: U.K., Offshoring, RXPerience, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting; White papers 2006-05-02
Pain Relief for Call Centres: It is popular in the press to portray call centres as poor - callers get frustrated when they cannot get through, or when they are met with an automated menu of incomprehensive choices. Then when they do finally get to speak to someone - it is also a pain if...; Tags: RXPerience, Investment, Strategy, Finance, Management; White papers 2006-05-02

Best Practices for Maximizing Microsoft Access 2003: This pre-packaged presentation contains everything you need to instruct end users about how to get the most out of Microsoft Access--even if you don't ...; Buy Now

Troubleshooting Windows Server 2003: Unfortunately, troubleshooting is a way of life for the support professional. There is help, however. From DNS to Group Policy to Terminal Services, o ...; Buy Now