rightnow technologies

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Driving Both Cost Efficiency & Revenue in Customer Service

More and more, customer support organizations must attempt to serve two masters. They're expected to serve customers better, faster, cheaper - and make more money in the process. While the service department handles as much as 80% of a firm's customer interactions, the reality is many customer service organizations have...

Tags: Revenue, Customer Service, RightNow Technologies, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software

Webcasts

Student Relationship Management: The Key to Targeted Recruitment & Retention

This webcast explains how leading colleges and universities have dramatically improved the entire process from student acquisition to graduation with a Student Relationship Management system.

Tags: RightNow Technologies, Mergers & Acquisitions, Corporate Law, Digital Media, Investment, Finance, Business Operations, Consumer Electronics, Personal Technology

Webcasts

Great Expectations: Self-Service Success Can Happen

Web Self-Service channels anticipate the most growth over the next two years. Live Agent Calls will decline by an average of 18% over the same time period. The benefits of Self-Service include improved customer loyalty, cost savings, and increased revenue. So why are so many companies still not taking full...

Tags: RightNow Technologies, Real Estate, Digital Media, Business Operations, Consumer Electronics, Personal Technology

Webcasts

More Effectively Manage Customer Inquiries

This webcast will present how to over deliver on corporate objectives by blending support team goals, customer needs and advanced self-service technology.

Tags: Team, RightNow Technologies, Team Management, Management

Webcasts

Consultant Company Empowers Sales Leadership With Superior Business Processes

When RightNow Business Development Systems experienced rapid revenue growth and increasing sales volumes resulting from its successful sales training and process consulting business, it needed a better solution to manage its own sales, marketing, and client relationships. Consultants and managers required a better way to work with larger numbers of...

Tags: Business Process, Marketing, Microsoft Corp., RightNow Technologies, Sales Strategy, Sales Force Management, Sales

Case studies

Getting the Most Out of Your Email Management Investment

In this webcast, the listener will learn how dedicated resources and the right technology can improve response effectiveness and efficiency and even lower email cost per contact. The listener will also learn how to put an end to customer dissatisfaction with email support.

Tags: Investment, RightNow Technologies, E-mail, Online Communications

Webcasts

RightNow Deploys Cisco Unified Communications at New Headquarters With Skyline Advanced Technology Services

Customer-focused businesses such as British Telecom, Nikon, and John Deere depend on RightNow Technologies for its Customer Relationship Management (CRM) solutions. The company has 575 employees and offices around the world. However, in constructing a new headquarters building in Bozeman, Montana, RightNow was faced with some real issues in expanding...

Tags: Unified Communications, Cisco Systems Inc., RightNow Technologies

Case studies

Hosted CRM Vendors - Who Delivers Positive ROI?

In this webcast, the listener will discover how on demand CRM has grown up to deliver positive ROI. The listener will also learn who the top hosted CRM vendors are and why based on the latest Nucleus Research Scorecard findings. Plus, the listener will hear about the RightNow Technologies approach...

Tags: Hosted CRM, CRM Company, ROI, RightNow Technologies, Roi/Tco, Customer Relationship Management (CRM), Enterprise Software, Finance, Managerial Accounting, Software

Webcasts

RightNow aims to take on SAP, Siebel in Europe

RightNow shouldn't be smug ........ yet.It's all nice when new software comes along, picking the odd disgruntled customer, claiming the large software vendors have many chinks that one could drive a truck through the cracks in one's armor. However, of what I have seen, every implementation - big or small...

Tags: Ashokpath, customer relationship management software, RightNow Technologies, SAP AG, Siebel Systems Inc., software

Discussion threads 2007-02-18

Customer Relationship Success Demands Insight

The goal of over 85% of companies implementing CRM is to increase revenue by better understanding their customers. Unfortunately the insight is often buried deep in a database. This paper discusses how analytics can help businesses understand the appropriate actions by sales, customer service and marketing to support the creation...

Tags: RightNow Technologies, Customer Relationship Success, Sales Strategy, Customer Relationship Management (CRM), Financial Planning, Product Marketing, Advertising & Promotion, Sales, Enterprise Software, Software, Finance, Marketing

White papers 2005-08-10

The Loyalty Connection: Secrets to Customer Retention and Increased Profits

Do you know how to stop customer churn? Although most business leaders say they are devoted to loyalty, their management systems and budgets don't back that up, according to new CRMGuru.com research. Yet, loyalty experts agree that it is more cost-effective to retain customers than to acquire them. In this...

Tags: Customer Retention, RightNow Technologies, Leadership, Management

White papers 2005-03-01

The Killer App for On Demand CRM: Multi-Channel Customer Service

In this white paper, you'll learn why combining the power of an integrated knowledge base and true multi-channel service with the software-as-a-service delivery model creates a potential perfect storm of benefits for both the business and the user — and offers the first real killer app for on demand CRM.

Tags: Customer Service, Software-as-a-service, RightNow Technologies, CRM, Software As A Service (SaaS), Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Emerging Technologies, Software, Marketing

White papers 2005-01-01

Stop Random Acts of CRM: Delivering a Seamless Customer Experience

This white paper is a resource for decision makers across marketing, sales and service. It explores how random acts of CRM damage the customer experience and drain companies' pockets. To address these challenges, the paper outlines technological and strategic best practices for eliminating random acts of CRM and improving the...

Tags: RightNow Technologies, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

White papers 2005-01-01

Four Great Revenue Strategies for Customer Service

Your customer service department represents a tremendous untapped source of revenue opportunities for your company. This paper outlines four such revenue strategies: aggressive mining of customer service data, context-sensitive online promotions, real-time lead generation and referral and real-time transactions.

Tags: Strategy, Revenue, Customer Service, RightNow Technologies, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software

White papers 2005-01-01

Successful CRM: Turning Customer Loyalty into Profitability

In this white paper, you'll learn why listening to the voice of the customer is so crucial to CRM success--and how genuine customer loyalty impacts corporate profitability. You'll also find out what the latest research indicates about the gap between potential and actual CRM benefits, and the four key drivers...

Tags: RightNow Technologies, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

White papers 2004-10-01

Customer-Centric CRM: Fully Optimizing CRM

Customers, after all, are your most important assets. Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This white paper from the Yankee Group explains how Customer Lifecycle Care is a key driver for improved CRM performance,...

Tags: RightNow Technologies, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

White papers 2004-09-01

Vital Marketing: Ten Core Tactics to Improve Marketing Campaign Effectiveness and Efficiency

Download this JupiterResearch report, sponsored by RightNow Technologies, to read about 10 core tactics you can use to boost the performance of your e-mail marketing campaigns. These vital marketing tactics include building and sharing robust customer profiles, optimizing registration and landing pages, segmenting lists, testing campaign performance, tailoring offers through...

Tags: RightNow Technologies, Marketing Research, Marketing

White papers 2004-02-14

Additional Resources

Hosted CRM Comparison Guide

Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and Oracle) so you can quickly and easily compare the features and costs of each. Points of comparison include: Pricing per User...

Tags: Hosted CRM, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

White papers 2007-01-01

The ForresterWave: Midmarket CRM Suites, Q1 2007

Forrester evaluated leading midmarket Customer Relationship Management (CRM) suites vendors across approximately 490 criteria and found that RightNow Technologies, Oracle, salesforce.com, and Microsoft lead the category. Vendors' offerings in this evaluation range from highly packaged solutions like Maximizer Software's Maximizer Enterprise and FrontRange Solutions' GoldMine Corporate Edition, that are suitable...

Tags: Vendor, Onyx Software, CRM, Forrester Research Inc., Sales Force Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Marketing, Software

White papers 2007-02-21

The Software as a Service Market in Asia Pacific, 2005 to 2008: Executive Overview

Software as a Service (SaaS) has been one of the IT industry's hottest buzzwords over the past several years, and for good reason. The success of firms such as Salesforce.com, Web Ex and RightNow Technologies has shown the power of the on-demand software delivery model. Cost benefits, ease of implementation...

Tags: Software, Software-as-a-service, On-demand, Software As A Service (SaaS), Tools & Techniques, Emerging Technologies, Management

White papers 2006-10-24