richmond supportdesk

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Richmond SupportDesk (exe)

Richmond SupportDesk allows the implementation of enterprise wide IT Service support, designed for rapid implementation and to deliver ITIL best practices. Delivering fast, flexible and measurable service support via Windows, Web, and Mobile client interfaces. Service desk operators workload is reduced through self service knowledge base articles and defined, structured...

Tags: Service Desk, Knowledge, Knowledge Base, Richmond SupportDesk, Service Desk Operators Workload, It Services, ITIL, Strategy, Management

Software downloads 2007-12-21

Additional Resources

Photos: Video cameras eye Richmond Port

Northern California's busy Port of Richmond has completed installation of a wireless mesh digital video surveillance system.The Port of Richmond, located about 15 miles northeast of San Francisco, has completed installation of a wireless mesh digital video surveillance system with the help of security firm ADT and a $2.3 million...

Tags: Richmond, Video Camera, Video, Photograph, Camera, Corporate Communications, Marketing, CNET News.com, news, video surveillance

Image galleries 2008-05-22

Quiz: Do you have what it takes to be an entrepreneur?

Many of us have at one point in our careers become frustrated with the places we work. Maybe it's the time-clock mentality you want to rebel against, or maybe you don't have faith in business decisions that are being made. Maybe you just don't feel fulfilled as an employee and...

Tags: Entrepreneur, Toni Bowers

Blog posts 2007-09-13

SpatialDirect at the City of Richmond

Strategically located, Richmond, British Columbia is a transportation and economic hub for the Greater Vancouver region. The City has an enterprise GIS system that contains a large amount of valuable data. The main issue was that a large amount of GIS data had to be made available to all City...

Tags: Richmond, City, GIS, Transportation, Software

Case studies

Rehabilitation Hospital Improves Clinical Efficiency and Patient Care

Sheltering Arms Physical Rehabilitation Hospital, a network of nine inpatient and outpatient rehabilitation facilities around Richmond, Virginia, is the epitome of the forward-looking healthcare provider. The hospital wanted to extend clinical applications and information wherever they are needed. The challenge was to improve hospital healing environment by eliminating excess noise...

Tags: Patient, Hospital, Rehabilitation Hospital, Healthcare

Case studies 2007-07-01

Alternative Radio Gadget (gadget)

Get direct links to 18 of the Best Alternative Radio Stations, streaming music 24 Hrs. a day. CFOX Vancouver, WNNX Atlanta, WJSE Atlantic City, WFNX Boston, WEDG Buffalo, WAVF Charleston, WEND Charlotte, WWCD Columbus, KTCL Denver, KTBZ Houston, WRRV Middleton, KEDJ Phoenix, KNRK Portland, WDYL Richmond, KCXX San Bernardino, KXRK...

Tags: Radio, Gadget, Advertising & Promotion, Marketing

Software downloads 2008-01-16

Nonprofit Organization Showcases Popular Event With Global Positioning System Solution

Richmond Sports Backers is an award-winning nonprofit organization that organizes local sporting events for the benefit of the community. To further boost interest in its annual Ukrop's Monument Avenue 10K footrace, the organization wanted to show a map of the course and the progress of lead runners to fans watching...

Tags: Nonprofit Organization, Event, Microsoft Corp., Richmond Sports Backers, GPS, Handhelds, Consumer Electronics, Personal Technology, Hardware

Case studies

Building a Successful Disaster Recovery Plan

Vanasse Hangen Brustlin, Inc. VHB provides multidisciplinary planning, design, engineering, and consulting for some of the nation's most complex infrastructure and development initiatives. VHB had been considering moving to a disk-based backup solution for their headquarters location when a hurricane swept through its field office in Richmond, Virginia, flooding the...

Tags: Disaster Recovery Planning, Backups, Disaster Recovery, Data Management

Case studies

Building a Highly Available Enterprise Messaging System With Sun Java System Software

The Richmond-based Virginia Department of Health VDH is tasked with a heavy responsibility: to preserve and protect the health and well being of the State's 7 million residents. To meet its goal, the VDH collaborated with Sun Services to migrate its legacy messaging system to a highly available infrastructure based...

Tags: Sun Microsystems Inc., Messaging, System Software, Sun Java, Groupware, Servers, Enterprise Software, Software, Hardware

Case studies

Providing Security Services and Remote Support to SME Customers With Cybernet NetMAX 4.0

Archer Integration is a Richmond, VA based IT consulting firm that provides complete integration and implementation services, including firewall installation and intrusion detection. The company needed to support existing infrastructure (low-cost PCs), provide firewall functionality, anti-virus protection, Web filtering, reporting and other functions that are directly downloadable over the Internet....

Tags: Small And Medium Enterprise, Remote Support, Archer Integration, Firewalls, Software Upgrade, Network Security, Security, Networking, Enterprise Software, Software

Case studies

Axios Systems Case Study: William Grant & Sons

William Grant & Sons is an award-winning independent family-owned distillers founded by William Grant in 1886. The IT Service Desk supports all the company's UK sites: Richmond, Surrey, where sales and marketing staff are based. It provides first and second line cover for internal users who call one centralized telephone...

Tags: Information Technology, Axios Systems, William Grant & Sons, IT Service Desk, ITIL, Service Level Management, It Services, Strategy, Process Improvement, It Operations, It service Management, Management, Quality, Business Operations

Case studies

Law Firm Founded in 1860 Stays on Leading Edge of Technology With Network Upgrade

Sands Anderson Marks & Miller, PC, a Richmond, VA-based law firm with more than 60 attorneys and 140 employees, has slashed backup and restore times by 75 percent, and reduced file retrieval time by 50 percent, since upgrading to the Microsoft Windows Server 2003 Standard Edition operating system, replacing its...

Tags: Network Upgrade, Network, Microsoft Windows Server, Law Firm, Microsoft Corp., Microsoft Windows, Microsoft Windows Server 2003, Litigation, Servers, Terminal Services, Operating Systems, Networking, Software, Business Operations, Hardware

Case studies

Virginia Community College System Protects Services for 240,000 Users With NetApp's Technology

Established in 1966, the Virginia Community College System VCCS spans 23 community colleges on 40 campuses across the state. To ensure the highest availability of services, VCCS recently initiated a system-wide technology refresh that included setting up a new Disaster Recovery DR site. They wanted to ensure (24x7) availability of...

Tags: NetApp, Storage, Hardware

Case studies 2008-03-01

16 candles for first Internet worm

Stay on top of the latest tech news with our free IT News Digest newsletter, delivered each weekday. Automatically sign up today!By ...

Tags: Cyberthreats, Viruses and worms, NETWORKING, worm, Internet, Morris, security, Internet worm

Technical articles 2004-11-04

can't logon to win xp

i have win98 and winxp pro as my partition.i had created a administrator account in win xp.By mistake i deleted and disabled my winxp administrator account and now i can't logon to winxp. i perform a lot of work on winxp.The logo for admin account for login does not appear.i...

Tags: Microsoft Windows XP

Q&A 2005-09-14

Viruses exploit Microsoft patch cycle

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Tags: SECURITY, Patches, Web browsers, Cyberthreats, Viruses and worms, virus, vulnerability, Microsoft Corp., patch, MyDoom virus, Microsoft Internet Explorer

Technical articles 2004-11-11

Updated MyDoom targets Google--again

Stay on top of the latest tech news with our free IT News Digest newsletter, delivered each weekday. Automatically sign up today! By ...

Tags: Viruses and worms, Cyberthreats, SECURITY, SEARCH, MyDoom virus, Sophos Plc., worm, antivirus, e-mail, search engine, antivirus company, Google Inc.

Technical articles 2005-02-17

Virginia mandates Internet safety lessons

Virginia became the first state to make Internet safety classes compulsory for public schools. These classes will be for all safety levels and represents one of several measures to protect young Web users. Understandably, this mandate came amid concerns that children are a vector for online sex...

Tags: Virginia, Internet, Paul Mah

Blog posts 2008-04-08

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blog rootMirroring my blog here is an interesting ideaI am interested in seeing how well this integrates the feed from my regular blog. Mirroring an existing blog ia na excellent idea.MSFT Desktop Search Out of BetaBetaNews | MSN Desktop Search Moves Out of Beta"Microsoft's MSN division on Monday launched...

Tags: Web site development, AJAX, Blogging, Web technology, elmer@..., Sober.Q, external Website, Web site, German Spam Linked, blog, IBM Corp.

Discussion threads 2005-05-19

Bill Gates to discuss the need for H-1B visa increase

Bill Gates will be in Washington to help celebrate the 50th anniversary of the United States House Committee on Science and Technology on March 12. It is expected that he will deliver a speech on education reform. It is also expected that he will discuss immigration -- specifically...

Tags: H-1B Visa, Idea, Business, Bill Gates, Microsoft Corp., Worker, H-1B, Human Resources, Labor Relations, Tricia Liebert

Blog posts 2008-03-12