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- Rhondda Cynon Taf County Borough Council Implements Powerful Communication Channel
- Rhondda Cynon Taf Borough Council has a commitment to its citizens to provide the highest level of service and information through its Web site. Working to meet United Kingdom UK government directives and requirements, Rhondda Cynon Taf reviewed its existing Web site and decided to completely overhaul its design, navigation,...
- Tags: Web, Oracle Corp., Council, Web Site, Rhondda Cynon Taf Borough Council, Web Technology, Web Site Development, Content Management, Channel Management, Internet, Enterprise Software, Software, Marketing
- Case studies
Additional Resources
- Worthing Borough Council Shores Up Wireless LAN Security
- Worthing Borough Council wanted to give its users access to email and data whilst away from their desks, allowing flexibility and increasing efficiency. This case study examines how the Operations manager at Worthing Borough Council installed Neutrino Wireless Intrusion Protection System to be the eyes and ears for the council's...
- Tags: Council, WLAN, Wi-Fi, Wireless, Wireless LANs, LANs, E-mail, Networking, Online Communications
- Case studies
- Redditch Borough Council's Virus Epidemic Cured
- Redditch Borough Council delivers a wide array of vital services in the town of Redditch, Worcestershire, United Kingdom, and its outlying areas. Redditch Borough Council was looking for a product that could prevent the transfer of viruses via floppy disks and ensure the network remained available and secure. Pointsec Protector...
- Tags: Floppy Disk, Check Point Software Technologies Ltd., Virus, Redditch Borough Council, Cyberthreats, Viruses And Worms, Security
- Case studies 2007-09-21
- Crawley Borough Council Improves Service Delivery With Online Planning Application Process
- In the Borough of Crawley, located in southeast England, the borough council processes an average of 1,300 planning applications every year. Crawley Borough Council needed to create an efficient, cost-effective, and easy-to-use system that would provide the public and staff with access to all documentation associated with an application and...
- Tags: Application, Oracle Corp., Council, Borough Council, Content Management, Web Technology, Enterprise Software, Software
- Case studies
- Craigavon Borough Council Reduces Risk With Microsoft Security Technology
- Craigavon Borough Council wanted to streamline their communications infrastructure and install a platform that would support future developments, such as remote access and the use of mobile devices. The Council turned to Microsoft Gold Certified Partner, 4sol, to install a Dell server running Microsoft Windows Server 2003, Exchange Server 2003,...
- Tags: Security Technology, Microsoft Corp., Microsoft Windows Server 2003, Remote Access, E-mail Servers, Internet, Business Structures, Microsoft Windows, Servers, Security, Operating Systems, Software, Enterprise Software, Finance, Hardware
- Case studies 2006-04-27
- Rotherham Metropolitan Borough Council Enhances Citizen Satisfaction and Reduces Costs
- Until few years back, citizens who contacted Rotherham Metropolitan Borough Council RMBC in the United Kingdom faced an uphill struggle. Telephone lines to the local government authority were often busy, and inquiries were passed from department to department. Even when citizens reached the appropriate council representative, that person invariably lacked...
- Tags: Oracle Corp., Government, Vertical Industries, Telecom & Utilities, Enterprise Software, Software
- Case studies
- Electronic Procurement Is Helping Swindon Borough Council Meet Its Operational Efficiency Targets
- Swindon Borough Council provides local government services, such as health and social care, education, housing, transport, and leisure, to 80,000 people in central southwest England. The council wanted to deliver bottom line cost savings of £3.75 million (US$7 million) in three years through professional procurement and use of electronic procurement...
- Tags: Council, Procurement, Swindon Borough Council, Purchasing & Procurement, Business Operations
- Case studies
- Avaya Case Study: Bury Metropolitan Borough Council
- Bury Metropolitan Borough Council Bury MBC is the government services organization serving Bury Metropolitan Borough. Prior to becoming an Avaya customer, Bury MBC outsourced its communication system to a European telecommunication provider who offered a managed service offer for telephony. The organization realized, however, that it was spending far too...
- Tags: Avaya Inc., Telephony, Telecom & Utilities, VOIP, Telecommunications, Networking
- Case studies
- Building on an Existing SAP Landscape to Create an Integrated Electronic Social-Care System
- With 10,000 employees, Trafford Metropolitan Borough Council of Manchester, England, provides services to 211,000 residents through 400 Council and partner sites. By building on its SAP landscape, the borough has become a proving ground for an advanced social-care system infrastructure that may help transform social services throughout the United Kingdom.
- Tags: SAP AG, Business Structures, Finance
- Case studies
- London Borough Saves £200,000 a Year by Reducing Carbon Footprint With Dell Print Services
- Waltham Forest Council wanted to address costs resulting from inefficient printing processes. The borough also wanted to eliminate wasteful processes, such as single-sided printing, to reduce its environmental impact. Waltha Forest Council deployed Dell for its solution and standardised on Dell 5310n, 3115cn Multifunction Devices and 1720dn printers, which are...
- Tags: Dell Computer Corp., Carbon Footprint, Printing, London Borough, Document Management, Servers, Enterprise Software, Software, Finance, Managerial Accounting, Hardware
- Case studies 2008-03-27
- Case Study in Procurement
- With government modernisation initiatives providing an ongoing catalyst for councils to deliver government services at Best Practice, in August 2003 Woking Borough Council undertook an assessment of how it was going to meet the growing list of legislative and statutory initiatives targeting procurement. In considering how to embrace these initiatives...
- Tags: Electronic Payment, Procurement, Purchasing & Procurement, Supply Chain Management (SCM), Business Operations, Enterprise Software, Software
- Case studies
- London Borough of Tower Hamlets Enhances Employee Satisfaction and Productivity
- London Borough of Tower Hamlets is the local government authority for the riverside, east of the historic City of London, which includes London's East End and the business district of Canary Wharf. With an eye for continuous improvement and enhanced operational efficiency, the council decided to take a hard look...
- Tags: Oracle Corp., Council, London, Strategy, It Services, Management
- Case studies
- Southend-on-Sea Borough Council Dramatically Enhances Accessibility and Capability of GIS Through Autodesk MapGuide
- Southend-on-Sea Borough Council Southend had been AutoCAD users for many years. Prior to becoming a unitary authority in 1998, it also acquired a number of seats of Autodesk Map as a means of integrating spatial data sets that included parking restrictions, traffic signals and pedestrian crossings. Southend realised that they...
- Tags: Autodesk Inc., GIS, Software
- Case studies
- New Service Platform for Citizens Energizes Council Performance
- In order to serve its citizens more efficiently and effectively, council officials in the Royal Borough of Kingston upon Thames in the U.K. have implemented a citizen-centered tracking system, built upon the Microsoft Citizen Service Platform CSP. The council is projecting 80 percent first-contact resolution rates as the system becomes...
- Tags: Performance, Council, Microsoft Corp., Web Services, Application Servers, Enterprise Software, Middleware, Servers, Software, Hardware
- Case studies 2008-06-01
- English City Council Implements an Information Lifecycle Management Approach With StorageTek Solutions
- The London Borough of Merton delivers public services to its 190,000 citizens. The Borough's council consists of men and women who provide the leadership to optimize the use of taxpayer dollars. The Borough decided it was time to apply a strategic approach to its IT infrastructure to meet current needs...
- Tags: Storage Device, Council, Information Lifecycle Management, StorageTek, Borough, Information Lifecycle Management (ILM), E-government, Storage, Storage Management, Process Improvement, Enterprise Software, Software, Government, Hardware, Quality, Business Operations
- Case studies
- Cisilion Case Study: London Borough of Lewisham
- The London Borough of Lewisham has about 6000 workers including teachers. In 2003/4 the council had a budget of over £350m to provide Housing, Education, Social Services, Highway and Environmental Services in the Borough. The traffic congestion in the Catford area makes travelling difficult especially during rush hours. Lewisham was...
- Tags: Council, Worker, Security
- Case studies
- Council Makes Over £100,000 Worth of Efficiency Savings With Smaller and More Powerful Infrastructure
- Local authority Maidstone Borough Council, in Kent, is responsible for a population of more than 140,000 residents. As part of a drive to meet the new efficiency targets, the council looked to reduce IT maintenance costs and increase utilisation of existing hardware. One of the key drivers for the Council...
- Tags: Dell Computer Corp., Council, Storage Area Networks (SAN), Strategy, Storage, Hardware, Management
- Case studies 2006-06-28
- Integration Solution Helps Residents Access All District Council's 22 Business Units
- Basingstoke and Deane Borough Council is rated an excellent local authority and continually seeks new ways of delivering better public services. In 2003, the council surveyed the Enterprise Application Integration EAI market to find a solution that met its one-stop-shop contact centre strategy and provided round-the-clock services to residents through...
- Tags: Microsoft Access, Council, EAI, Enterprise Software, Customer Relationship Management (CRM), Telecom & Utilities, Middleware, Software
- Case studies
- London Borough of Haringey Improves Service and Doubles Constituent Contacts While Controlling Costs
- One of 32 London boroughs, Haringey is a multicultural area that covers 11 square miles and serves 224,000 residents, who speak 149 languages. Haringey Council was providing an inconsistent first contact service to its residents and risked missing key government targets and initiatives. The council, in response, launched a major...
- Tags: Oracle Corp., Resident, Council, Constituent, Government, Vertical Industries, Taxes, Benefits, Free Trade, Healthcare, Enterprise Software, Software, Financial Planning, Finance, Human Resources
- Case studies 2007-05-01
- Wokingham Borough Council Reaps Operational Benefits From a Single, Integrated System
- Wokingham Borough Council is at the heart of a thriving economy, with a high representation of blue-chip companies in its catchment area. The company wanted to provide integrated functionality and electronic purchasing not available through 12-year-old legacy systems and simplify technology solutions and avoid duplication of software and processes. The...
- Tags: Oracle Corp., Benefit, Wokingham Borough Council, Hardware Upgrade, Tools & Techniques, Hardware, Management
- Case studies
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