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- ScreenDreamer's Salesforce Implementation Streamlines Customer Service and Increases Up-Sell/Cross-Sell revenues by 50-75%
- ScreenDreamer, the largest Internet marketing firm for REALTORS in the Delaware Valley, is using AppExchange Builder to customize, create, deploy and manage a number of new business critical applications. AppExchange Builder, the customization tool using the AppExchange platform, has enabled ScreenDreamer to dramatically extend the value of its salesforce.com deployment...
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- Makers of Prized Golf Application Add Richer Functionality and Enjoy Increased revenue
- IntelliGolf - an electronic golfing scorecard application - has grown in popularity over the years with golfers who use handheld computing devices. Since 1999, when IntelliGolf first came out with a Pocket PC version, sales have climbed, with its Pocket PC version of the program increasing from 6 percent of...
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- Startup Grows revenue, Saves Thousands in IT Costs With Integrated Infrastructure
- When McGrathNicol+Partners (McN+) began in 2004, the company had to plan and build an IT infrastructure from the ground up. McN+ executives evaluated technology to support a growing, medium-sized professional services firm. It chose an integrated Microsoft solution. Compared to a previous place of employment, McN+'s chief information officer estimates...
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- Messaging and Collaboration Hosted Services Generate New revenue Stream for Cellular Provider
- Cellcom, a Bell-South subsidiary and the largest cellular communications operator in Israel, has implemented a hosted wireless messaging and collaboration service for small office and home office users and the SMB segment. The service provides access to the calendar, contacts, and task management capabilities of Microsoft Exchange Server 2003 that...
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- Service Provider Increases revenues by Up Selling Enterprise-Class Messaging
- WebCentral was looking for a way to increase revenues. The Australian service provider hosts shared and dedicated websites and complex installations for tens of thousands of small and large organizations. Many of WebCentral's small and mid-sized business customers were relying on bundled e-mail services based on POP3 technology. By offering...
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- Electronic Medical Records Help Physicians and Boost revenues While Saving Millions
- Physicians need all the information they can get when treating a patient, but too often, life-saving data is trapped in disparate systems that can't be accessed easily. A development team at Washington Hospital Center created a solution that could revolutionize the way medical information is captured, stored, and made available....
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- Resolving System Problems in "Real" Time, Not Human Time!
- Improving Service Availability through Automation According to a recent independent study, downtime can cost the average large enterprise upwards of 3.6% of total annual revenue. For every $100 million in total revenue, that translates to $3.6 million per year in lost revenue and productivity. In order to maximize service availability,...
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- Online Wine Auction Site Grows revenue by 10% With Comprehensive Portal Solution
- To improve customer service and employee productivity WineBid.com needed to replace its outdated IT infrastructure, including a UNIX-based auction engine. Determining that Linux was too risky, the company chose to standardize on the Microsoft Enterprise Portal Framework to create, customize, and maintain two portals - an employee portal and a...
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- Western Heights Public Schools Meet NCLB Requirements, Gain US$400,000 in revenue
- The Western Heights (Oklahoma) Public Schools are using an integrated instructional management system and student information system solution to produce assessment reports that meet No Child Left Behind requirements and drive decision-making. The Microsoft Class Server 3.0 and Chancery Student Management System (SMS) solution - which is compliant with the...
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- Building Inspection Company Increases revenue While Improving Efficiency
- West Coast Property Consultants (WCPC) is a third-party quality control inspection company used by 8 of the top 10 residential builders in California. Started 15 years ago, the company is based in San Diego and employs 83 people. WCPC inspectors generate Site Inspection Reports (SIRs) after each visit to an...
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- Developer Taps New revenue Source With Microsoft Business Solutions CRM
- The customers of Nolan Computers - an independent software vendor and a Microsoft Gold Certified Partner in the United Kingdom - were spending hours combining customer data from their Customer Relationship Management (CRM) software with the data in their accounting centers. To help them, Nolan Computers developed Integration Bridge for...
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- SITEL France Enhances Customer Satisfaction and Increases revenue and Services
- It should come as no surprise to find that one of the world's largest operators of call centers relies on the world's most successful Customer Relationship Management (CRM) software. SITEL France has been using Oracle's Siebel Call Center almost from the day the company was launched. SITEL first began using...
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- Orange UK Expands Mobile Content Offerings and Competitive Advantage With New Platform for revenue and Partner Management
- As with many mobile operators, Orange was experiencing a reduction in voice revenue as new entrants and competition drove down the price of voice services. By 2002, voice had become a commodity for most U.K operators, and Orange was looking for a way to differentiate itself in the market. In...
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- Highmark Maximizes Medicare revenues With SAS
- With the ever-increasing cost of healthcare in the United States, providers and insurers can't afford to under-report potential risks associated with their Medicare/Medicaid patients. Otherwise, they risk losing money when they provide necessary services that might not be related to the initial diagnoses reported to the Centers for Medicare &...
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- Hilton Sets the Table for Increases in Catering revenue With New Database Solution
- Hilton Hotels needed to develop a forecasting system to improve its business analysis process by establishing more accurate pricing and financial planning. It first created its OnQ Forecast Management System built using Microsoft SQL Server 2000 to help forecast guestroom business. However, Hilton Hotels decided to expand the system's functionality...
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- Egyptian ISP Boosts Sales revenue With Award-Winning Integrated Customer Relationship
- LINKdotNET, one of the largest private Internet Service Providers (ISPs) in Egypt and the Middle East region, wanted a new Customer Relationship Management (CRM) solution to support business expansion and growth. The ISP needed an integrated solution to improve customer service and fault monitoring of both connectivity and hosted services...
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- Vendor Boosts revenues, Expands Opportunities With Microsoft Solution
- Protech Associates, an Independent Software Vendor (ISV), provides software for associations to help them manage their membership and activities. When its customers asked the ISV for software that was easier to use, customize, and upgrade, Protech Associates created Protech CRM for Members. The company built the product to integrate tightly...
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- Large Field Sales Operation to Boost revenues by More Than £1 Million With Mobile Solution
- Sales advisors at Hillarys, the U.K's leading made-to-measure blinds specialist, travel to customers' homes to measure windows and take orders. Until recently, they filled out the details on paper forms and data was then manually entered into the back-office ordering system. Keen to further boost its market-leader status, Hillarys engaged...
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- Helicopter Company Expects revenue to Rise With Cost-Effective Mobile Communications
- Lloyd Helicopters buys, sells, leases, and brokers helicopters worldwide. In the past, the company often negotiated at a disadvantage. When employees were away from the office and urgent communications arrived, the office staff sent calls or text messages to their mobile phones. The field employees had to find a computer...
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- RPM Solutions Pty. Ltd. Increases revenue by 100% With Integrated Customer Care
- RPM Solutions Pty Ltd. is a Melbourne-based innovator in IT performance testing, monitoring, and management. RPM Solutions was using a Microsoft Word Customer Relationship Management (CRM) program to store client information, such as contact details and transaction history. The basic program, however, offered a one-dimensional view of the business and...
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