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- Are people waiting for your IT department to fail?
- Why are so many IT managers surprised that others are taking pleasure in their misfortunes? In this edition of Artner's Law, we look at the reasons why other departments resent the IT staff and at what technology managers can do about it.A couple of weeks ago, I did several media...
- Technical articles 2001-08-16
Additional Resources
- Reduce friction with client employees: Show them you understand your role
- Your conduct at a client site can help you avoid resentment and fear among the employees. These tips will help you be more productive and get along with your temporary coworkers. by Chris McManaman
- Blog posts 2008-07-23
- Who are the biggest hypocrites. . . . .
- .....Democrats or Republicans? Support your answer with a reasonable argument and/or examples.But you could arguethat the majority of them have been that way for so long that they truly believe it's the right way. Many Republicans, however, kowtow to them, even though they [b]know[/b] better, which would make them the...
- Discussion threads 2007-04-26
- Don't be lazy: Communicate with your end users
- I need to update our servers. I have 20 PCs to deploy. Myboss wants me to deploy a new VPN. I have to prepare for Windows Vista.Stop with the excuses! I've never worked on a help desk thatwasn't overworked, overstressed and underpaid. But that doesn't mean you canignore the customer--your...
- Blog posts 2006-04-21
- Looking out for your consultants
- Working with a consultant presents a number of challenges, including the possibility that some members of your staff may resent the decision. These tips should help you identify and deal with problems before they jeopardize your project.Three things are constant and unavoidable in the IT world: death, taxes, and consultants....
- Technical articles 2002-11-05
- Some companies still think IS means "indentured servants"
- Over the past several years there has been a tendency to look back at the late 1990s and early 2000s when IS/IT workers were in high demand -- and getting paid really good money -- and think of those times as "The good ol' days!" And there's no doubt...
- Blog posts 2006-04-17
- Measure out your criticism to avoid the 'micromanager' label
- Micromanaging your staff is a surefire way to breed resentment and a lack of productivity. Use these specific suggestions to fight off the urge to comment on every little thing your team does.Question: A recent letter I received from a TechRepublic member asked, “How do I deal with a boss...
- Technical articles 2002-11-05
- Site outage scheduled for today 8/9/07 at 5:30 pm EST
- TR will be down for approximately 30 minutes today beginning at 5:30 pm EST.Here's a short list of things you can do while we're down:1. Clean out your keyboard2. Clean your mouse3. Create fun lists to post on TR4. Think up bizarre complaints that will drive BB out of her...
- Discussion threads 2007-08-09
- Improve end-user/IT relations with these communication tips
- During this 5-minute podcast, Bill Detwiler talks about the importance of end-user/IT communication and offers advice on communicating effectively. /* player */ ul.play { position:relative; float:none; background:#F3F7FB; border-bottom:0px solid #DDD; margin:0; padding:12px 12px 8px 12px; list-style-type:none; font-size:.85em; } * html ul.play { padding-bottom:6px; } ul.play li...
- Download resources 2006-04-21
- Doing other people's work (OPW)
- How many times have you been asked to do work that is not really your responsibility? What can you do to tactfully say no? This article explores the salient issues surrounding this subject.How many times have you been asked to do work that is not really your responsibility? Should you...
- Technical articles 2002-04-12
- No offence meant, but,
- No offence meant, but,How do I get vomit out of a keyboard?Cynic n: One who, upon smelling flowers, looks around for the funeral.When I am done laughing with neilb(you ARE laughing, aren't you neilb?) :) I will say thank you for this, Ernest. I, of course, love it!(And you KNEW...
- Discussion threads 2006-04-30
- Managing a loud and obnoxious subordinate
- Ever so often I struggle to manage one of my people. I've just turned 30 and this person is in their mid 40's. I've been her manager for just under a year, and started with the company as her manager, whereas she's been here 5yrs.This person is loud and likes...
- Discussion threads 2005-07-14
- Do MCSE frauds belong in jail?
- You've worked hard for certification. What would you do if others claimed the same credentials you've earned, when they haven't? Get ready, because it could happen soon.Earning industry certification is no walk in the park. In fact, many seasoned IT professionals will tell you it’s one of the most difficult...
- Technical articles 2000-03-31
- How to lose friends and alienate people
- Best "How they've lost their direction" articles I've seen in awhileVery concise and right-on.My wife and I commonly comment to each other how we'd love to be flies on the wall when many of these bad myopic decisions are made. Surely, there had to be someone in the room...
- Discussion threads 2005-12-16
- The worst things about managing people
- I once worked for a company that had no set job levels. This resulted in a flurry of people who aspired to management simply because it was the most visible career step. They saw management as power, not as a role that required a particular skill set. Heres what I...
- Blog posts 2007-01-29
- Five tips on managing consultants
- An outside consultant can offer the expertise that makes the difference between a winning project and a loser. Before your external code guru starts cranking out lines of code, make sure your in-house staff doesn't revolt.Consultants are a fact of life in many software development shops. When your short- or...
- Technical articles 2002-12-03
- Win over older staff members by taking on the facilitator role
- When a young IT manager steps in to run the show, seasoned staffers often have a hard time hiding their resentment that they’ve been passed over for a promotion, or that they’re being managed by someone who has less experience or expertise.“I think people in general feel uncomfortable working for...
- Technical articles 2003-05-29
- Talking Shop: IT manager seeks help handling an e-mail policy infraction
- It seems to be an unfortunate fact of life that some employees will always abuse IT resources. Having clearly stated written policies in place to govern how such resources as e-mail, the Internet, and personal computers are used is an essential part of curbing this abuse. As you have seen...
- Technical articles 2003-07-21
- How do you handle compliments?
- Thank you - that's what I'm here for.That is my usual response to a compliment that relates to my job.Indeed compliments are much more rare than complaints - it takes as much energy to compliment as it does to complain, but the motivation for each is much different. For some...
- Discussion threads 2007-04-23
- Beware of the yes-man
- No matter where I go, or which industry I work in, I seem to meet people playing the same roles over and over. One of my coworkers said it best when he said, “Different actors, same play.” People perform in predictable roles, sometimes to their benefit and often to their...
- Technical articles 2003-06-09
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