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- Leading Healthcare Equipment Provider Improves Field Service Operations and Service Levels
- Cytyc Corporation is a leading provider of medical products and devices targeted at women's health. Cytyc Corporation wanted a way to minimize paper-based trouble ticket processes, streamline dispatch and close out work orders. They also wanted to offer customers better service and more accountability in meeting Service Level Agreements. The...
- Tags: Research In Motion Ltd., Cytyc Corp., Health Care, RIM BlackBerry, Healthcare, Vertical Industries, Gender And Diversity, Service Level Management, Benefits, Handhelds, Enterprise Software, Software, Human Resources, It Operations, It service Management, Hardware
- Case studies
- Financial Company Switches to BlackBerryfor Mobile CRM Functionality
- Putnam Investments is a global money management firm with more than 67 years of investment experience. At the end of October 2005, they had $187 billion in assets under management, 196 institutional clients, and more than 11 million shareholders and retirement plan participants. Putnam Investments was already using mWholesaler by...
- Tags: Research In Motion Ltd., Financial, RIM BlackBerry, Putnam Investments, Handhelds, Hardware
- Case studies
- Blackberry Case Study: WhippleHill Communications
- WhippleHill Communications is a 50-person software service company specializing in hosted web-based solutions for private schools across the United States and Canada. The company wanted to help salespeople and executives deliver personal service to customers by managing their accounts and business opportunities more effectively while on-the-run. The BlackBerry Enterprise Solution...
- Tags: Research In Motion Ltd., RIM BlackBerry, CRM, WhippleHill Communications, BlackBerry Enterprise Solution, Sales Strategy, Handhelds, Customer Relationship Management (CRM), Enterprise Software, Sales, Hardware, Software
- Case studies
- Financial Company Switches to BlackBerry to Improve Competitive Advantage
- Putnam Investments is a global money management firm with more than 67 years of investment experience. At the end of October 2005, they had $187 billion in assets under management, 196 institutional clients, and more than 11 million shareholders and retirement plan participants. Putnam Investments was already using mWholesaler by...
- Tags: Research In Motion Ltd., Financial, Competitive Advantage, RIM BlackBerry, Putnam Investments, Handhelds, Hardware
- Case studies
- Leading Retail Developer Relies on BlackBerry Technology for Innovative Sales Solutions
- Tanger Factory Outlet Centers, Inc. is a leading developer of manufacturer's outlet centers across the United States that features premier brand name and designer outlet stores. The company wanted to offer leasing agents a way to receive up-to-date leasing contact information on-the-go. They also wanted to wirelessly enable the company's...
- Tags: Developer, Research In Motion Ltd., Leasing, RIM BlackBerry, Sales, Capital Structures, Handhelds, Finance, Hardware
- Case studies
- NZ Lotteries Use BlackBerry and METAmessage Corporate Mobility Tools to Manage Quality Control
- The New Zealand Lotteries Commission, the only lottery operator in the country, runs a network of more than 750 lottery ticket retailers. Sales representatives who monitor individual lottery store performance needed a better way to record quality control results from the road. The BlackBerry Enterprise Solution with METAmessage offered a...
- Tags: Research In Motion Ltd., Lottery, RIM BlackBerry, Quality Control, Quality, Sales Strategy, Handhelds, Business Operations, Sales, Hardware
- Case studies
- BlackBerry Increases Customer Service for Corporate Real Estate Company
- For more than 45 years, J.J. Barnicke Limited has been a leading North American, independently owned commercial real estate firm with offices in more than 20 major business markets. The company's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They...
- Tags: Customer Service, Research In Motion Ltd., Corporate Real Estate, RIM BlackBerry, CRM, Sales Strategy, Sales Force Management, Sales Force Automation (SFA), Customer Relationship Management (CRM), Enterprise Software, Sales, Software
- Case studies
- Cisco Teams With Intel, Nokia and RIM to Bring Voice-Ready Wireless Networks to the Enterprise
- Cisco Systems, Inc. is working with Intel Corporation, Nokia, Research In Motion RIM and other technology leaders to drive enterprise adoption of voice-ready wireless networks. Building upon the explosive growth and widespread adoption of Voice-over-IP VoIP, and Wi-Fi networks, Cisco's voice-ready wireless capabilities of Cisco Compatible Extensions create the foundation...
- Tags: Team, Research In Motion Ltd., Nokia Corp., Network, Voice, Cisco Systems Inc., Intel Corp., Wireless Network, Wi-Fi, Wireless, Telecommunications
- Case studies
- West Yorkshire Police Increase Visibility and Productivity With BlackBerry
- West Yorkshire Police is the fifth largest police force in the UK responsible for the protection of 2.1 million people. West Yorkshire Police wanted to increase the visible police presence on the street by enabling crime reporting and work on prosecution files to take place out of the station and...
- Tags: Research In Motion Ltd., RIM BlackBerry, West Yorkshire Police, Handhelds, Hardware
- Case studies
- Work Process and Efficiency Improve When Field Personnel Are Dispatched Wirelessly
- Dataco Utility Services Ltd. is a third party contractor that provides metering and disconnection services for major utility companies such as Enmax Power Corporation and BC Hydro. After relying on the inefficiency of telephone dispatching, Dataco needed a better way to dispatch its field technicians. The company also wanted to...
- Tags: Research In Motion Ltd., RIM BlackBerry, Handhelds, Telecom & Utilities, Servers, Hardware
- Case studies
- Education Enterprise Cuts Mobile Computing Costs 37 Percent, Enables Global Deployment
- Career Education Corporation wanted to offer mobile computing to all 75 of its campuses worldwide, but, with RIM BlackBerry devices, reliability was poor and costs were prohibitive. The company then switched to devices based on the Windows Mobile 5.0 operating system. The move is saving 37 percent compared to RIM;...
- Tags: Research In Motion Ltd., Mobile, Mobile Computing, E-mail, Advertising & Promotion, Handhelds, Portals, Wireless, Online Communications, Marketing, Hardware, Internet
- Case studies
- OrthoRehab Improves Inventory Management With BlackBerry
- OrthoRehab, Inc. is the nation's leading supplier of rehabilitative goods and services to postoperative limb surgery patients. A paper-based inventory tracking system for OrthoRehab's equipment was inefficient and slow, resulting in lost revenue, confusion about the location of inventory and cumbersome, error-ridden reporting systems that affected the speed at which...
- Tags: Research In Motion Ltd., Patient, Inventory Management, Inventory Tracking, RIM BlackBerry, OrthoRehab, Handhelds, Hardware
- Case studies
- Law Firm Improves Competitive Position With Wireless Email
- Holland & Knight LLP is one of the world's 10 largest law firms. Like most law firms, Holland & Knight is faced with a number of issues which could impede their success and interfere with their day-to-day performance. Remote access has been key challenge for them. Because they have so...
- Tags: Remote Access, Research In Motion Ltd., Law Firm, Wireless Email, RIM BlackBerry, E-mail, Wireless, Litigation, Handhelds, Business Operations, Hardware
- Case studies
- Research in Motion Case Study: Clifford Chance
- Clifford Chance is the world's first fully integrated global law firm, with 32 offices in 19 countries and annual revenues of over £1 billion. The firm believes that much of its success is due to the quality and commitment of its people, and their desire to deliver greater levels of...
- Tags: Research In Motion Ltd., Clifford Chance, Wi-Fi, Business Structures, Wireless, Litigation, E-mail, Finance, Business Operations, Online Communications
- Case studies
- Law Firm Builds on Innovative Business Practices With BlackBerry
- Bricker & Eckler is one of Ohio's leading law firms, representing corporations, businesses, non-profit organizations, government agencies, healthcare facilities, school districts and municipalities. With cell phones banned in the courtroom, Bricker & Eckler needed a non-disruptive, secure way for attorneys to stay connected to the office for quick access to...
- Tags: Research In Motion Ltd., Law Firm, RIM BlackBerry, Bricker & Eckler, Handhelds, Litigation, Hardware, Business Operations
- Case studies
- Smooth Moves: BlackBerry Helps Take the Stress Out of Moving Home
- OneMove Ltd is a UK company that aims to make the entire home moving experience more efficient for everyone involved. In the United Kingdom, as in most countries around the world, buying a house is considered one of the most important decisions people make in their lives. The root cause...
- Tags: Research In Motion Ltd., U.K., RIM BlackBerry, Stress, Handhelds, Hardware
- Case studies
- Microsoft Webcast: RIM to Windows Mobile Migration (Level 100)
- Increasing mobile worker productivity is a primary driver for why organizations are re-examining their mobility strategy. The Windows Mobile infrastructure provides greater opportunity for enterprises to drive productivity among their mobile workers with the deployment of Line-Of-Business LOB applications providing quick and easy access to information to address their business...
- Tags: Research In Motion Ltd., Microsoft Windows Mobile, Webcast, Mobile, Migration, Microsoft Corp., Worker, Windows Mobile Infrastructure, Advertising & Promotion, Microsoft Windows, Operating Systems, Marketing, Software
- Webcasts 2008-03-27
- India says yes to the BlackBerry, no to encrypted mail
- In the latest roundup to previous conflicting signals about whether the ubiquitious BlackBerry service will be banned in India or not, the Indian government has thrown down the gauntlet and indicated that while the use of the BlackBerry Smartphone is fine, its inherent ability to send encrypted e-mail is not....
- Tags: Security, India, Research In Motion Ltd., RIM BlackBerry, Handhelds, Hardware, Paul Mah
- Blog posts 2008-03-27
- A Major Pacific Rim Online Gaming Enterprise Learns How to Optimize Its Resource Utilization to Lower Bandwidth Demand While Not Compromising Performance
- The online gaming enterprise operates a high volume Web site for publishing information and processing transactions. It needed to expand its IT resources to support those applications with an eye toward future growth without incurring the costs of additional servers, network devices and increased maintenance. IBM Research and IBM Global...
- Tags: Research In Motion Ltd., Bandwidth, Performance, Online Game, Web Site, IBM Corp., Online-gaming Enterprise, Games, Web Site Development, Web Technology, Personal Technology, Internet
- Case studies 2008-01-01
- RIM's BlackBerry: Still king of push mail
- I just purchased a new BlackBerry Curve. The model which I purchased is the 8320, which comes with built-in Wifi and a standard 2-megapixel camera. It would be the third BlackBerry that I have used in the last four years. Before the 8320, I had been using...
- Tags: Research In Motion Ltd., Microsoft Windows Mobile, Microsoft Windows, RIM BlackBerry, Handhelds, Hardware, Paul Mah
- Blog posts 2008-02-27
