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TechRepublic Resources
- Customer-Driven Coaching: Using the Voice of the Customer to Maximize Your ROI
- When given the opportunity, customers are willing to help coach the representatives, and when engaged, representatives will be open to change. The Voice of the Customer VOC can be the most powerful element in the coaching program, if allowed. With the VOC, a person will be able to create the...
- Tags: Representative, Voice, ROI, Games, Roi/Tco, Financial Planning, Personal Technology, Finance, Managerial Accounting
- White papers
Additional Resources
- A Rate-Based Congestion Control Scheme for Reliable Multicast Achieving TCP Fairness
- TCP-friendly congestion control is a major requirement for reliable multicast to be deployed in the current Internet. This is because TCP responses to congestion control when it occurs, but multicast does not. Furthermore, TCP is the predominant protocol used in the current Internet. So it is important to make a...
- Tags: Congestion, TCP, Fairness, Tcp/Ip, Networking
- White papers 2006-05-02
- Management Representative
- The Management Representative primarily provides feedback to top management on the effectiveness of the quality management system. The standard requires that the MR must be a member of management serving primarily as the eyes and ears of top management. The effective MR will accept the responsibility and exercise the authority...
- Tags: TQM/Six Sigma/ISO 9000, Core Business Solutions Inc., ISO 9001, Quality Management System, quality management, support services
- White papers 2003-01-01
- The Simplicity Device: Your Personal Mobile Representative
- This paper presents the concept of a mobile phone acting as the user representative in the digital world. Such an enhanced mobile phone, which is called the Simplicity Device, can store relevant user data and communicate with other devices. Therefore, context-aware services and applications provided by the Simplicity Device or...
- Tags: Device, Mobile, Cell Phone, Advertising & Promotion, Marketing
- White papers 2006-03-31
- Be our representative, go to jail
- I've gotten several messages like this recently:From: WEBSTER ENTERPRISES PLC [jenni@reedtribe.org]Subj: BE OUR REPRESENTATIVEI represent Webster Enterprises Import and Export Company based in the UK.My company exports cocoa,rubber and timber for world trade. We are searchingfor representatives who can help us establish a medium of getting to ourcustomers in Europe...
- Tags: DelbertPGH, deposit, off-topic, scams, spam
- Discussion threads 2007-01-17
- AutoCollage
- The paper defines an automatic procedure for constructing a visually appealing collage from a collection of input images. The aim is that the resulting collage should be representative of the collection, summarising its main themes. It is also assembled largely seamlessly, using graph-cut, Poisson blending of alpha-masks, to hide the...
- Tags: Paper
- White papers 2006-04-24
- Alienware Curved Display wows gamers at CES 2008
- If you've got the budget and the desk space, Alienware's new Curved Display will make you the envy of gamers everywhere. I saw the new display in action as CES 2008 and spoke with an Alienware representative about the unit. Check out this video to see the screen in action...
- Tags: Alienware, Games, Investment, Financial Accounting, Personal Technology, Finance, Bill Detwiler
- Blog posts 2008-01-17
- Opportunistic Measurement: Extracting Insight From Spurious Traffic
- While network measurement techniques are continually improving, representative network measurements are increasingly scarce. The issue is fundamentally one of access: either the points of interest are hidden, are unwilling, or are sufficiently much that representative analysis is daunting if not unattainable. In particular, much of the Internet's modern growth, in...
- Tags: Measurement, Network, Stanford University, Internet, Firewalls, Productivity, Networking
- White papers
- Building a Virtual Customer Service Representative
- This Technology Guide examines the Virtual Customer Service Representative vCSR, a new kind of customer-centric software platform that automates a selected set of customer service and sales functions for both the customer and the customer service representative. The vCSR platform integrates new technologies such as speech recognition, natural language understanding,...
- Tags: Customer Service, Customer Service Representative, Virtual Customer Service Representative Platform, Guide, Sales Strategy, E-mail, Product Marketing, Customer Relationship Management (CRM), Real Estate, Interactive Voice Response (IVR), Sales, Online Communications, Marketing, Enterprise Software, Software, Business Operations
- White papers 2001-04-15
- Companies should tell you how long an interview will take
- When you're setting up an interview with a company representative, be sure you find out how long the interview will take.This TechRepublic member learned this lesson the hard way. by Toni Bowers
- Tags: TechRepublic Inc., Interview, Recruitment & Selection, Help Desk, Human Resources, Workforce Management, It Operations, Toni Bowers
- Blog posts 2008-09-24
- Send e-mails to contacts with Access 2003's Smart Tags
- If you're looking for new ways to delight your clients and save your employees time, then check out this simple trick. You'll learn how Smart Tags make it a snap for customer service reps to respond to client e-mails or schedule a client meeting. With Microsoft Access 2003, you...
- Tags: Smart Tags, Microsoft Access, Microsoft Office, Databases, Mary Ann Richardson, Smart Tag, Customer Name, Microsoft Office Suite Access Tips Newsletter, Client, E-mail, Online Communications, Office Suites, Software, Enterprise Software, Data Management
- Technical articles 2005-09-20
- Another security hole found in Excel
- Why the hype?"The vulnerability affects only users of Japanese, Korean or Chinese language versions of Excel, the Microsoft representative said."Considering this is an English-language site, why was this critical information all the way down in the sixth of eight paragraphs? That would seem to rate the top three, at least.
- Tags: Microsoft Excel, Microsoft Office, SECURITY
- Discussion threads 2006-07-07
- Make data entry in Access easier by changing text boxes to combo boxes
- If your users get slowed down by the various formats demanded by Access data entry, learn how to make Access' data entry fields more versatile by changing text boxes to combo boxes. Access users should not have to memorize codes or look up ID numbers in order to...
- Tags: Microsoft Access, Microsoft Office, Mary Ann Richardson, data entry, Customer Database, rep, Microsoft Office Suite Access Tips Newsletter, Box, Customer Service Representative, Databases, Office Suites, Software, Enterprise Software, Data Management
- Technical articles 2007-03-06
- Microsoft to nix some Net product activation
- Stay on top of the latest tech news with our free IT News Digest newsletter, delivered each weekday. Automatically sign up today!By ...
- Tags: Microsoft Corp., Microsoft Windows, Microsoft Windows XP, product key, authenticity, OEM
- Technical articles 2005-02-25
- Microsoft says sorry for AntiSpyware error
- Stay on top of the latest tech news with our free IT News Digest newsletter, delivered each weekday. Automatically sign up today!By ...
- Tags: Spyware, Spyware, adware & malware, Microsoft Corp., Web directory Startpagina.nl, Startpagina, anti-spyware
- Technical articles 2005-02-25
- OpenDocument up for adoption in Texas, Minnesota
- How ridiculousThis is Microsoft bashing at its worst. How ridiculous this is, and what will it cost the taxpayers of those states to comply. All politicians in this country need to remember that we have a representative form of government, and that politics was never meant as a...
- Tags: ksconsult@..., feedback, OpenDocument Format
- Discussion threads 2007-02-09
- Understanding dimensions in an OLAP solution
- Problem in getting grand total..hi, I have created a cube with three dimensions, time dimension, event dimension and representatives dimension. I m using OWC to view the data in VC++. I have the set the cube name as datamember to the pivot table and displaying the measures in...
- Tags: database, gomsf_555@..., OLAP, software
- Discussion threads 2005-03-30
- ATX-QXLink (zip)
- AutoTableX-QXLink can link picked AcDbTables with representative Excel spreadsheets and process the AcDbTable update on cells' contents from linked Excel spreadsheets. AutoTableX-QXLink will only focus on content strings, other cell properties such as Style, Alignment, Rotation, Color are both discarded.
- Tags: Excel Spreadsheet, Microsoft Excel, Microsoft Office, Office Suites, Software
- Software downloads 2006-05-02
- Canadiancitizenship (zip)
- The software contains offline forms and online assessment forms guide to sponsorship, application to Sponsor and Undertaking, Sponsorship Agreement, Sponsorship, Evaluation, Sponsor Questionnaire, Use of a Representative, Medical Condition Statement, Application for Permanent Residence, Schedule 1 Background/Declaration, and Additional Family Information.
- Tags: Software, Assessment, Form, Tools & Techniques, Management
- Software downloads 2006-07-13
- Rapplez SEA (zip)
- Welcome to a world of Fantasy and Adventure, a place where 3 mortal races live and fought side-by-side for a common goal. Choose between Deva, Asura and Gaian, the representative of Light, Darkness and Nature and delve into the many classes unique to them. Play as a magic welding Knight,...
- Tags: Class
- Software downloads 2008-11-07
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