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remote support (90 results)
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- Bomgar believes appliance-based remote control beats software or SaaS solutions hands down
- During this podcast, Bill Detwiler speaks with Joel Bomgar about his company's appliance-based remote support solution--the Bomgar Box. Bomgar explains the advantages (easier deployment, better security, lower TCO, increased uptime, client OS flexibility, and more efficient product development) his product has over the competition. by Bill Detwiler
- Blog posts 2008-07-17
- Looking for remote support solution...
- Hi all,I am looking for a web conferencing and remote support solution that would work on both PC and Mac. Actually I'm in need of a tool that can present my computer screen remotely. Does this solution exist? Please help.
- Discussion threads 2007-11-23
- Remote Support Software
- I need a little advice. I am looking for a very small remote support software package. It will only be for my personal use in assisting my brother who lives in another state. Our goal is mainly to allow me to help him from time to time....
- Discussion threads 2007-11-10
- Remote support
- File Transfer can be done both ways on CrossLoopJeff - a thanks from all of us at CrossLoop for your nice words. I thought I would quickly clarify that one can transfer files from the 'JOIN' and 'HOST' side i.e one who is accessing remotely or the one sharing their...
- Discussion threads 2007-10-27
- Remote support planning saves time and money
- In these days of cost consciousness and the demand for instant fixes, more and more organisations are turning to remote support as a way of getting customers problems sorted out quickly and economically. The company I work for is changing its product focus from office automation and paper handling to...
- Blog posts 2007-10-27
- Remote Support Need it? Use it.....Tool (NEW)
- Hi allI would like peoples thoughts and experiences of remote support tools used when providing remote support to PC's. Whilst I know that there are many that are free like VNC - these often require the user to have to install them prior to support, open/Nat ports on F/walls etc...
- Discussion threads 2007-09-26
- Remote Support Tool
- Our company is going to provide remote technical support to our customers.We need to have a reliable and cost-effective remote support tool to satisfy our clients' needs and not to go bankrupt because of the high cost of the tool.We wouldn't like to have something to be installed either...
- Discussion threads 2007-08-28
- Silos / Bubbles
- One of the biggest problems within a large corporate organisation is the remoteness of the various teams that make it work. The company I work for suffers from this, at the European headquarters each team does its own thing but often has little or no understanding of the rest of...
- Blog posts 2007-07-28
- The Flashing Zero Generation
- As I passed through this veil of tears that is IT support I have experienced most of the types of caller, I have even created a taxonomic classification system for user types which has been the subject of a previous article.http://articles.techrepublic.com.com/5100-1035_11-1034684.htmlI have to add another type of person to this...
- Blog posts 2007-06-17
- Call priorities - Are we giving the end user the best service?
- In recent years there has been a trend for helpdesks to become nothing more than call loggers. The desk used to resolve a lot of problems without passing them to back line support but now the emphasis seems to be on improving call statistics rather than resolving issues. This can...
- Blog posts 2007-05-24
- Poor customer handling skills - When to walk or drive away.
- There was recently a blog post about noticing good customer handling skills and it struck me as particularly poignant as I had just returned home after an experience that was almost the complete opposite experience. I had arranged to visit a customer that was in the middle of...
- Blog posts 2007-04-08
- The Field Tech: How Helpdesk Life Can Prepare You For The Real World.
- After too many years answering the phone and creating imaginative solutions to mundane problems I took the plunge and went out into the world as a field tech.There are many advantages to this, unlike my last helpdesk job, the scenery changes, there is a different face at every call and...
- Blog posts 2007-04-08
- first call resolution strategies remote support / control
- Looking for experiences that contribute to higher first call resolution using remote support and queue's.
- Discussion threads 2007-04-02
- That last minute caller!
- That last minute caller! It’s been a long night shift; you are looking forward to going home, eating a meal and clearing your head of those dumb users. With less than a minute to go your phone rings and your heart sinks. You go through that inner...
- Blog posts 2007-03-25
- Another option for remote administration and assisting
- Last week TechRepublic published a review of CrossLoop, written by yours truly. I found the application to be exactly what it said it was: An easy way to connect two computers across the Internet without worrying about firewalls and NATs and all the other things that can prevent such connections...
- Blog posts 2007-03-16
- Time for a Follow up
- A follow up call is often a great way to find out how well you are doing. I get them from my local garage when my car is serviced and it isn’t a big thing, a quick call with a few well selected questions to find out if I...
- Blog posts 2007-03-13
- Quick and easy remote support with CrossLoop
- Thanks from CrossLoopBill - We appreciate Mark's detailed review and your take on us! This means a lot for this small company. I wanted to make myself available for any questions you or your readers might have.ThanksMrinal
- Discussion threads 2007-03-11
- Quick and easy remote support with CrossLoop
- Enterprise help desks often rely on Windows Remote Desktop, Remote Assistance, or VNC software to remotely control user desktops. Unfortunately, these options can be difficult to use when supporting home users or computers on different networks or separated by firewalls. Ive had very little luck talking a novice computer user...
- Blog posts 2007-03-09
- Security of remote support tools
- How secure are tools like logmein or gotomypc?Thanks JayDepending on what they are used for generally speaking [b]Not Very Secure[/b] well the tools themselves are secure but they leave an opening on the system and others can take advantage of if they want to and there is enough reason for...
- Q&A 2006-08-23
- Remote Office Setup....Charge?
- This is a basic question and hoping to get 'ballpark' figures from you guys. I know all the factors that come into place such as location, experience, etc. but give me an answer based on YOUR thoughts. What would you charge a client to setup a remote office which would...
- Discussion threads 2006-07-03
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