remote support

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Video: Take control of any Windows PC on the Internet with CrossLoop

If remotely controlling PCs across the Internet is a support headache, CrossLoop might be the cure. In this IT Dojo video, Bill Detwiler shows you how to take control of Windows PCs using the free CrossLoop remote control application. by Bill Detwiler

Tags: PC, Remote Desktop, Video, Remote Support, Windows PC, CrossLoop, Remote Administration, Microsoft Windows, Internet, Operating Systems, Software, Bill Detwiler

Blog posts 2008-06-16

Nucleus Research: ROI Measurements for Remote Support

Read this report from Nucleus Research to learn how WebEx Support Center enables customer support centers and internal IT help desks to increase productivity, reduce costs, and increase customer and end user satisfaction and productivity by providing easy remote access to computers via a Web browser.

Tags: WebEx Communications Inc., Nucleus Research Inc., ROI, Remote Support

White papers

Three Rivers Systems Uses WebInteractive PC Remote Control Software and WebDemo to Save Time for Customers and to Delve Into Technical Problems Quickly and Efficiently

Three Rivers Systems, Inc., based in St. Louis, MO, was launched in 1985 to bring reasonably priced, cutting edge technology solutions to the higher education sector. After looking around for potential pc remote control software solutions, Three Rivers knew that it wanted to use an Internet-based remote support tool so...

Tags: Software, Inter-Tel Inc., Remote Support, Remote Administration, Tools & Techniques, Management

Case studies

College Center for Library Automation Selects WebInteractive for Remote Support

Established in 1989 by the Florida Legislature, the College Center For Library Automation, that provides service and leadership in automated library and information resources to enhance the educational experience at Florida's 28 community colleges wanted to transition from a main-frame-based system of library automation to a Web-based client-server approach for...

Tags: Inter-Tel Inc., Training, Remote Support, Automation, Remote Administration, Workforce Management, Human Resources

Case studies

Providing Security Services and Remote Support to SME Customers With Cybernet NetMAX 4.0

Archer Integration is a Richmond, VA based IT consulting firm that provides complete integration and implementation services, including firewall installation and intrusion detection. The company needed to support existing infrastructure (low-cost PCs), provide firewall functionality, anti-virus protection, Web filtering, reporting and other functions that are directly downloadable over the Internet....

Tags: Small And Medium Enterprise, Remote Support, Archer Integration, Firewalls, Software Upgrade, Network Security, Security, Networking, Enterprise Software, Software

Case studies

Building Database Applications With Remote Support in Mind

This webcast will provide details and lessons learned from the development of an embedded software application deployed at more than 100 television stations and cable networks - many without any full-time IT staff. While the challenges of designing a software package are understood, the effort of providing remote support for...

Tags: Remote Support, Remote Administration, Databases, Enterprise Software, Software, Data Management

Webcasts

Trialware: Secure and Simple On-demand Remote PC Support

If you're looking for the most affordable Web-based remote support solution on the market, look no further than NTR's InQuiero. InQuiero establishes an immediate, secure connection between your support desk and a remote PC or MAC, enabling your support staff to quickly and confidentially diagnose and resolve remote users' computer...

Tags: NTR Inquiero, PC, NTR Global, On-demand, Remote Support, Remote Administration, Help Desk, Productivity, Call Centers, It Operations

Download resources

Take control of any Windows PC on the Internet with CrossLoop

Remotely controlling an end user's PC across the Internet can be complicated. Remote support tools, like Windows Remote Desktop and VNC, simplify the process, but even these programs can trip up a frustrated, novice user. Add firewalls and routers to the mix, and remote support becomes a real headache. CrossLoop...

Tags: TechRepublic Inc., PC, Information Technology, Windows PC, Remote Administration, Internet, it dojo, Strategy, Management, remote desktop, crossloop, remote support, bill detwiler, help desk, VNC, windows

Videos 2008-05-12

HelpBeam (exe)

HelpBeam is a web-based remote support service that provides a simple way for support technicians to quickly resolve online PC support requests through remote access. All the customer must do is visit the HelpBeam web site and download a small application. The support technician can then view, control and transfer...

Tags: Remote Support, Technician, HelpBeam, Remote Administration, Security

Software downloads 2008-05-08

How to Calculate the ROI of Remote Support

Few companies today will approve new support technology purchases without first addressing the projected return on investment ROI. In this new SSPA Insight, VP of research John Ragsdale details the steps necessary for building a business case for remote support. Read this report to learn how to: ...

Tags: ROI, Remote Support, Roi/Tco, Remote Administration, Finance, Managerial Accounting

White papers 2007-08-27

OneClick (zip)

OneClick allows you to create customized auto-reconnecting remote support customer modules that allow you to see and operate the remote computer in real-time over an encrypted connection, type commands, control the mouse, transfer files, reboot into safe mode, run as a system service to allow logon/logoff. The optional web based...

Tags: Module, Remote Support, OneClick, Remote Administration, Productivity

Software downloads 2008-02-11

Remote Support has never been so easy! Try WebEx free today!

With WebEx Remote Support, it's easy to stay in control--working right from your desk to minimize technology-driven downtime while maximizing help desk productivity. You have the power to launch support sessions right from your desk, deliver real-time IT support to employees any time, anywhere, and provide immediate fixes without the...

Tags: WebEx Communications Inc., Remote Support, Remote Administration, Help Desk, It Operations

Resource centers 2008-01-01

DualDesk (zip)

DualDesk lets you remotely support a PC anywhere on the Internet through firewalls in less than 5 seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot & auto-reconnect and control a remote user's workstation in real-time without...

Tags: On-demand, Remote Support, Remote Administration, Help Desk, Call Centers, It Operations

Software downloads 2008-01-15

Best Practices for Remote Support and Services

"We offer consumers and small business a simple, convenient, secure support option and they love it--we have an unheard of 94% satisfaction score." --CEO Ted Werth, PlumChoice Online PC Services How can small businesses effectively provide clients with systems-critical support and services without wasting valuable time...

Tags: Citrix Systems Inc., Small Business, Remote Support, Best Practice, Remote Administration

Case studies 2006-05-25

Beyond Remote Support (exe)

Support your customers remotely thru firewalls in seconds using e-mail, chat, or your website. Similar fuctionality to GoToAssist, LogMeIn Rescue and WebEx Support Center at a fraction of the price. BRS runs as a smart client application on your desktop no logging onto a website, giving you speed combined with...

Tags: Data Apples, Remote Support, Web Site Development, Remote Administration, Web Technology, Firewalls, E-mail, Internet, Networking, Online Communications

Software downloads 2007-11-30

PrepLogic: CompTIA A+ Remote Support Technician (exe)

PrepLogic practice exam covers exam objectives for CompTIA's A+ Remote Support Technician exam. This is a free preview and includes 80 practice questions, or one full practice exam. The full version includes 386 challenging questions inside four test modules with true-exam simulations. Version 3.1.2827 may include unspecified updates, enhancements, or...

Tags: Exam, Remote Support, CompTIA, Remote Administration

Software downloads 2007-11-19

Looking for remote support solution...

Hi all,I am looking for a web conferencing and remote support solution that would work on both PC and Mac. Actually I’m in need of a tool that can present my computer screen remotely. Does this solution exist? Please help.

Tags: Remote administration, darren95al@..., remote support solution, remote support

Discussion threads 2007-11-23

Remote Support Software

I need a little advice. I am looking for a very small remote support software package. It will only be for my personal use in assisting my brother who lives in another state. Our goal is mainly to allow me to help him from time to time....

Tags: Remote administration, judyh0311@..., remote support

Discussion threads 2007-11-10

Realizing ROI from Remote Support Solutions

IT supports and consumes large amounts of an organization's resources, which places pressure on the IT department to report quantifiable business gains from investments in new service and support technology. With remote support technology, realizing the benefits is simple, but identifying the most important metrics to focus on when...

Tags: ROI, Remote Support, Remote Administration

Webcasts 2007-08-16

DTMS Issue Control (exe)

Issue Control is a quality low cost help desk and remote support solution designed to track and organize work order requests, remotely control devices on a local area network and over the internet using a client initiated support connection. The software is easy to use and install and is very...

Tags: Software, Remote Support, Issue Control, Remote Administration, Internet

Software downloads 2007-10-11