remote support tool

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Remote Support Tool

Our company is going to provide remote technical support to our customers.We need to have a reliable and cost-effective remote support tool to satisfy our clients' needs and not to go bankrupt because of the high cost of the tool.We wouldn't like to have something to be installed either...

Tags: Remote administration, Outsourcing, NETWORKING, stanemte@..., remote support, Remote Support Tool, network

Discussion threads 2007-08-28

Additional Resources

Remote Support Need it? Use it.....Tool (NEW)

Hi allI would like peoples thoughts and experiences of remote support tools used when providing remote support to PC's. Whilst I know that there are many that are free like VNC - these often require the user to have to install them prior to support, open/Nat ports on F/walls etc...

Tags: Remote administration, ian.hutty@..., remote support, tool

Discussion threads 2007-09-26

Free Report - Remote Support Best Practices

In recent years, a new breed of remote support has become available and is being rapidly adopted in support centers. It provides the next best thing to being there in person, letting TSRs virtually sit next to customers, see what's on their screens, and take over if appropriate. This DB...

Tags: Remote Support, Remote Administration

White papers 2004-11-01

Remote Access (exe)

Remote Access is a cheap, powerfull, and simple remote administration/monitoring tool with many advanced features like 128-bit encryption, Desktop, IP Filtering, NT Security, Full control, file transfers, telnetting, remote shutdown, and remote log-in/log-off. It is a very essential tool for remote administrator working on remote locations and who does not...

Tags: Tool, Remote Access, Productivity, Help Desk, Call Centers, Telecommunications, It Operations

Software downloads 2005-07-12

Looking for remote support solution...

Hi all,I am looking for a web conferencing and remote support solution that would work on both PC and Mac. Actually I’m in need of a tool that can present my computer screen remotely. Does this solution exist? Please help.

Tags: Remote administration, darren95al@..., remote support solution, remote support

Discussion threads 2007-11-23

How to Calculate the ROI of Remote Support

Few companies today will approve new support technology purchases without first addressing the projected return on investment ROI. In this new SSPA Insight, VP of research John Ragsdale details the steps necessary for building a business case for remote support. Read this report to learn how to: ...

Tags: ROI, Remote Support, Roi/Tco, Remote Administration, Finance, Managerial Accounting

White papers 2007-08-27

Trialware: Secure and Simple On-demand Remote PC Support

If you're looking for the most affordable Web-based remote support solution on the market, look no further than NTR's InQuiero. InQuiero establishes an immediate, secure connection between your support desk and a remote PC or MAC, enabling your support staff to quickly and confidentially diagnose and resolve remote users' computer...

Tags: NTR Inquiero, PC, NTR Global, On-demand, Remote Support, Remote Administration, Help Desk, Productivity, Call Centers, It Operations

Download resources 2006-01-01

Tips and tricks for remotely administering workstations

Remote Assistancewhat if you want to connect to a users session when the person is not there? We have some software packages that only work in thier session. I was considering installing VNC or Timbuktu on all our workstations and laptops.I Like VNCVNC is the perfect tool for remote...

Tags: workstation, Remote Assistance, VNC, help desk, remote, assistance, Tip, tool, trtjj@...

Discussion threads 2005-09-29

How do I... Configure TightVNC for remote access?

Numerous remote administration and connectivity tools exist to help support technicians and IT administrators troubleshoot, maintain and access systems in different locations. Virtual Network Computing VNC is the remote administrative tool of choice for many IT professionals. IT consultant Erik Eckel explains how to configure TightVNC for secure access to...

Tags: Tool, Virtual Network Computing, Remote Administration, Productivity, Remote Access

Download resources 2007-03-16

Taking Remote Support to the Next Level

Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.

Tags: Remote Support, Remote Administration

White papers 2005-10-01

Beyond Remote (exe)

Telecommute, travel and remotely access your programs and files. Provide remote support through firewalls in seconds using the support e-mail invitation function. Fast, powerful remote access and support software for individuals, businesses, and service providers. 6 themes, 9 languages.Other features include secure 128 bit encryption, remote Wake On LAN/reboot/shutdown, and...

Tags: Data Apples, E-mail, Remote Administration, Remote Access, Business Services, Microsoft Windows, Firewalls, Online Communications, Operating Systems, Software, Networking

Software downloads 2007-05-23

You're Virtually There: Remote Support Best Practices and Benefits

In recent years, a new breed of remote support has become available and is being rapidly adopted in support centers. This free DB Kay & Associates report demonstrates the benefits of these new systems. You'll learn the business case for remote access, best practices, and considerations for selecting a remote...

Tags: WebEx Communications Inc., Benefit, Remote Support, Remote Administration, Remote Access

White papers 2007-07-01

Realizing ROI from Remote Support Solutions

IT supports and consumes large amounts of an organization's resources, which places pressure on the IT department to report quantifiable business gains from investments in new service and support technology. With remote support technology, realizing the benefits is simple, but identifying the most important metrics to focus on when...

Tags: ROI, Remote Support, Remote Administration

Webcasts 2007-08-16

Remote Service and Support After Gramm-Leach-Bliley

Since remote service and support of complex software and systems provides valuable benefits, most financial services IT professionals want to allow their financial institutions to reap the benefits of remote support, but that goal must be balanced against the need to ensure the manner in which the remote support is...

Tags: Financial, Benefit, Remote Support, Remote Administration

White papers 2005-06-20

GoLinkUp Professional (exe)

GoLinkUp is a comprehensive, secure and on-demand web collaboration and remote application access tool that provides intuitive and role-based access to business applications--from remote desktop access to online meetings--all via a single interface. It combines offerings like remote desktop access; remote support and training; online presentations and meetings; virtual team...

Tags: Desktop, Virtual Team, Remote Desktop, Training, GoLinkUp, Workforce Management, Human Resources

Software downloads 2005-11-23

Gooer Remote Desktop Service (exe)

Gooer is a Remote Desktop service provider. It allows you to access your remote computer just as if you were sitting directly in front of it. You can remote access your home or office computer via web browser or mobile phone. You also do not need worry about the NAT...

Tags: PC, Remote Desktop, Computer, Gooer Remote Desktop, Productivity

Software downloads 2007-11-08

Remote Script (exe)

Remote Script allows running scripts, batch files, and processes on remote machines. Program push out scripts to a remote computer and execute with specified user account. It's a useful tool for unattended installations of software, service packs, and hot fixes.

Tags: Script, Remote Script, Productivity

Software downloads 2006-12-14

Innobate Remote Command Executor (zip)

This utility tool allows a user to execute commands on a remote computer within a network. Provides the user with the ability to use different user login credentials to execute the remote command. This tool is a boon for the system administrator who does not want to walk around the...

Tags: Command, Productivity

Software downloads 2007-11-21

ControlPcXp (zip)

Control Your Cpmputer within any Browser in the World. This is a Remote Administration tool for remotely managing / controlling your pc from other locations in the world through simple peer-to-peer internet network. it is a simplest remote management tool. It has inbuilt advance Key logging Function which logs the...

Tags: P2P, Ajay, Internet, Peer To Peer (P2P), Remote Administration

Software downloads 2007-12-03

Three Rivers Systems Uses WebInteractive PC Remote Control Software and WebDemo to Save Time for Customers and to Delve Into Technical Problems Quickly and Efficiently

Three Rivers Systems, Inc., based in St. Louis, MO, was launched in 1985 to bring reasonably priced, cutting edge technology solutions to the higher education sector. After looking around for potential pc remote control software solutions, Three Rivers knew that it wanted to use an Internet-based remote support tool so...

Tags: Software, Inter-Tel Inc., Remote Support, Remote Administration, Tools & Techniques, Management

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