Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- How to Calculate the ROI of Remote Support
- Few companies today will approve new support technology purchases without first addressing the projected return on investment ROI. In this new SSPA Insight, VP of research John Ragsdale details the steps necessary for building a business case for remote support. Read this report to learn how to: ...
- Tags: ROI, Remote Support, Roi/Tco, Remote Administration, Finance, Managerial Accounting
- White papers 2007-08-27
- Insiders' Guide to Evaluating Remote Control Software
- As businesses continue to look to technology to streamline processes and improve efficiency, remote control software has grown in importance as the universal remedy for providing superior support while minimizing costs. Remote control software, once a "nice to have" solution, has become an integral part of any IT infrastructure....
- Tags: Software, Solution, CrossTec NetOp, Tools & Techniques, Management
- White papers 2008-11-18
- Taking Remote Support to the Next Level
- Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
- Tags: Remote Support, Remote Administration
- White papers 2005-10-01
- Realizing ROI from Remote Support Solutions
- IT supports and consumes large amounts of an organization's resources, which places pressure on the IT department to report quantifiable business gains from investments in new service and support technology. With remote support technology, realizing the benefits is simple, but identifying the most important metrics to focus on when...
- Tags: ROI, Remote Support, Remote Administration
- Webcasts 2007-08-16
- Free Report - Remote Support Best Practices
- In recent years, a new breed of remote support has become available and is being rapidly adopted in support centers. It provides the next best thing to being there in person, letting TSRs virtually sit next to customers, see what's on their screens, and take over if appropriate. This DB...
- Tags: Remote Support, Remote Administration
- White papers 2004-11-01
- Remote Service and Support After Gramm-Leach-Bliley
- Since remote service and support of complex software and systems provides valuable benefits, most financial services IT professionals want to allow their financial institutions to reap the benefits of remote support, but that goal must be balanced against the need to ensure the manner in which the remote support is...
- Tags: Financial, Benefit, Remote Support, Remote Administration
- White papers 2005-06-20
- Remote Desktop Support / Services
- Do you think remote desktop support will take over the internet? There is several reasons why remote desktop connection is the best solution for customers. Why do you think that internet customers will use this resource?Sincerely,James HinkleRemote Desktop Services LLChttp://www.rdptechs.net
- Tags: INTERNET, jhinkle@..., remote desktop
- Discussion threads 2007-09-12
- ProRad (exe)
- ProRad remote administrator is the secure remote control software that enables you to work on a remote computer as if you were sitting in front of it. This program is the ideal remote access solution. You can access the same computer from multiple places and use advanced file transfer, remote...
- Tags: Security, Computer, Remote Access, Productivity, Telecommunications
- Software downloads 2006-11-13
- Heidelberg: How Heidelberg Delivers Remote Support
- The world's leading solution provider for commercial and industrial customers in the print media industry shares how to deliver remote support.
- Tags: Remote Support, Cisco Systems Inc., Remote Administration
- Webcasts 2007-10-04
- SSL VPN: A Practical Solution for Secure Remote Access Anywhere Anytime
- As an IT professional you are faced with having to support the need for anywhere access to your information resources for a growing number of remote users. In this webcast you will gain insight from Gartner and Check Point on how SSL VPN technology is emerging as a solution to...
- Tags: Remote Access, Check Point Software Technologies Ltd., SSL VPN, SSL, Ssl/Tls, VPNs, Network Security, Authentication/Encryption, Security, Networking
- Webcasts
- Trialware: Secure and Simple On-demand Remote PC Support
- If you're looking for the most affordable Web-based remote support solution on the market, look no further than NTR's InQuiero. InQuiero establishes an immediate, secure connection between your support desk and a remote PC or MAC, enabling your support staff to quickly and confidentially diagnose and resolve remote users' computer...
- Tags: NTR Inquiero, PC, NTR Global, On-demand, Remote Support, Remote Administration, Help Desk, Productivity, Call Centers, It Operations
- Download resources 2006-01-01
- Remote Desktop Causes remote computer to reboot
- I have several remote Windows XP SP2 machines that when I try to log on to with Remote Desktop, the remote system just reboots. Everything is setup correctly on both ends and I have no problems remoting to other computers at the same locations.Anyone else ever experience the problem, and...
- Tags: aubrey@..., computer, desktop, networking, remote desktop, software, windows
- Discussion threads 2007-02-14
- Symantec pcAnywhere 12.1 Remote Control and Support for Windows Vista
- This webcast is designed for IT professionals looking for a remote control solution for their Windows Vista environment. The webcast shows how Symantec pcAnywhere 12.1 provides support for Windows Vista and how organizations can benefit. The attendee will discover how Symantec pcAnywhere can help to securely extend the remote control...
- Tags: Symantec Corp., Microsoft Windows Vista, Microsoft Windows, Microsoft Windows Vista (Longhorn), Security, Operating Systems, Software
- Webcasts 2007-07-19
- Beyond Remote (exe)
- Telecommute, travel and remotely access your programs and files. Provide remote support through firewalls in seconds using the support e-mail invitation function. Fast, powerful remote access and support software for individuals, businesses, and service providers. 6 themes, 9 languages.Other features include secure 128 bit encryption, remote Wake On LAN/reboot/shutdown, and...
- Tags: Data Apples, E-mail, Remote Administration, Remote Access, Business Services, Microsoft Windows, Firewalls, Online Communications, Operating Systems, Software, Networking
- Software downloads 2007-05-23
- Remote Support Need it? Use it.....Tool (NEW)
- Hi allI would like peoples thoughts and experiences of remote support tools used when providing remote support to PC's. Whilst I know that there are many that are free like VNC - these often require the user to have to install them prior to support, open/Nat ports on F/walls etc...
- Tags: Remote administration, ian.hutty@..., remote support, tool
- Discussion threads 2007-09-26
- NTR’s Inquiero Remote Support Helps Leading Retail Enterprise Software Technology Provider Reduce Support Costs and Increase Employee Satisfaction
- Before NTR’s Inquiero Remote Support Solution, nearly all internal support problems required extensive phone calls, and in many instances, travel was needed to rapidly identify and remedy the problem. Retalix couldn’t justify flying to migrate all newly acquired companies into the Retalix IT infrastructure either because it...
- Tags: NTR Inquiero, NTR Global, Remote Support, Retalix, Remote Administration, Web Browsers, Internet
- Case studies 2005-12-01
- You're Virtually There: Remote Support Best Practices and Benefits
- In recent years, a new breed of remote support has become available and is being rapidly adopted in support centers. This free DB Kay & Associates report demonstrates the benefits of these new systems. You'll learn the business case for remote access, best practices, and considerations for selecting a remote...
- Tags: WebEx Communications Inc., Benefit, Remote Support, Remote Administration, Remote Access
- White papers 2007-07-01
- How Cisco IT Provides Secure and Flexible Remote Access for Mobile Employees and Home Offices
- In August 2001 the Cisco Systems IT remote access group faced a crisis. Their primary high-speed remote access solution in the United States, based on DSL, was about to disappear. This crisis situation forced them to consider other options, and forced to accelerate the migration to a VPN solution. That...
- Tags: Mobile, Information Technology, Microsoft Office, Cisco Systems Inc., Remote Access, Telecommunications
- Case studies 2007-11-20
- Total Support: Achieving sustainable business growth with a remote support solution
- Successfully expanding and supporting a geographically dispersed business requires big-picture vision, real-world analysis, pragmatic planning, and a relentless focus on execution. It also requires buckets of patience, especially when it comes to servicing and supporting your customers. If they are considering or have already purchased your product, they...
- Tags: Solution, Remote Support, NTRglobal, Remote Administration
- White papers 2008-10-30
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