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- Global Pharmaceutical Company Leverages Remedy Metrics to Drive Cost Saving Decisions
- This global pharmaceutical company takes pride in its strong financial management and operational efficiency. The company is constantly seeking ways to improve business processes with the goal of reducing costs, improving the bottom line, and increasing shareholder value. Continuous improvement, however, requires constant performance measurement of people, systems, and processes....
- Tags: BMC Software Inc., Pharmaceutical Company, Remedy Corp., Remedy Help Desk, Financial Management, Help Desk, It Management, Financial Planning, Finance, It Operations, It service Management
- Case studies
- Southwest Airlines Supports Business-Critical Systems With Remedy and Vytek
- Southwest Airlines is the fourth largest carrier in the United States, with nearly 2,800 daily departures to cities in 30 states. The company's more than 35,000 employees provide legendary customer service to travelers in 58 cities across the nation. Remedy Help Desk offers the flexibility to specify alerts for all...
- Tags: Southwest Airlines Co., Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
- Department of Defense Organization Offers One Stop Shop for All Service Requests With Remedy
- This Department of Defense organization's world-class team of professionals provide virtual support anywhere and anytime to ensure that the military organization that it supports remains ready and capable, operating around the globe. Prior to deploying Remedy Help Desk, ITG was using an outdated problem tracking application that was not flexible...
- Tags: BMC Software Inc., U.S. Department Of Defense, Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
- BMC Remedy Help Desk
- Remedy Help Desk provides the foundation for an integrated, end-to-end approach to IT Service Management. Based on best practices, Remedy Help Desk automates your ability to submit, monitor, and manage help desk cases, change tasks, and asset inventory records. It also indicates which business services are impacted by a given...
- Tags: BMC Software Inc., Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Operations
- Webcasts
- BMC Remedy Help Desk
- Remedy Help Desk provides the foundation for an integrated, end-to-end approach to IT Service Management. Based on best practices, Remedy Help Desk automates your ability to submit, monitor, and manage help desk cases, change tasks, and asset inventory records. It also indicates which business services are impacted by a given...
- Tags: BMC Software Inc., Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Operations
- Webcasts
Additional Resources
- TOTAL UK Implements ITIL-Based Help Desk Using BMC Remedy Service Desk
- As the fastest-growing fuel brand in the United Kingdom, oil and gas multinational TOTAL UK has a powerful presence. For TOTAL UK Limited, improving efficiency and productivity, while minimizing costs, have always been key objectives. Such considerations were a major factor behind the strategy to integrate its disparate help desk...
- Tags: Service Desk, BMC Software Inc., ITIL, Remedy Corp., Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
- TeliaSonera Improves Customer Satisfaction With Remedy and Delphi Oy
- TeliaSonera provides reliable, innovative and easy-to-use telecommunications services. Sonera's previous solution was a combination of a home-grown application and the Remedy Service Process Management Platform from BMC Software, Remedy Action Request System. Due to the changing business environment and goals, Sonera required additional, more powerful capabilities than its internally developed...
- Tags: Sonera, TeliaSonera, Borland Delphi, Customer Satisfaction, Remedy Corp., It Management, Service Level Management, Change Management, It service Management, It Operations, Tools & Techniques, Management
- Case studies
- ALD Puts Remedy AR System at the Heart of Its IT Service Infrastructure
- ALD Automotive is a leasing company based in Hamburg. It provides an enfolding service offer to commercial customers. ALD's requirement was for a comprehensive help desk solution that could go live as quickly as possible but which would offer the security a financial business needs. The new help desk is...
- Tags: Information Technology, Remedy Corp., ALD, ALD Automotive, Help Desk, Call Centers, It Operations
- Case studies
- BMC Marimba: Building on Your Remedy Investment to Enhance ROI and Reduce Costs - Fast Track to Full Lifecycle CCM
- Customers who have made significant investments in BMC Remedy ITSM applications, such as BMC Remedy Asset Management, BMC Remedy Help Desk and BMC Remedy Change Management, face a consistent set of challenges when trying to align IT infrastructure and services to the needs of the business. This webcast shows you...
- Tags: BMC Software Inc., Marimba, Investment, ROI, Remedy Corp., It Management, It service Management
- Webcasts
- BMC Marimba: Building on Your Remedy Investment to Enhance ROI and Reduce Costs - Fast Track to Full Lifecycle CCM
- Customers who have made significant investments in BMC Remedy ITSM applications, such as BMC Remedy Asset Management, BMC Remedy Help Desk and BMC Remedy Change Management, face a consistent set of challenges when trying to align IT infrastructure and services to the needs of the business. This webcast shows you...
- Tags: BMC Software Inc., Marimba, Investment, ROI, Remedy Corp., It Management, It service Management
- Webcasts
- WebEx Powers Mission-Critical Support Operations With BMC Remedy Solutions
- With nearly 67 percent market share, WebEx is the recognized leader in online meetings and Web conferencing services. When the company was looking for a comprehensive solution that would empower support engineers to provide immediate response to external customer issues and speed the resolution of problems, WebEx chose BMC Remedy...
- Tags: BMC Software Inc., WebEx Communications Inc., Remedy Corp., It Management, It service Management
- Case studies
- ALD Puts BMC Remedy Action Request System at the Heart of Its IT Service Infrastructure
- As a financial service provider ALD Automotive ALD needs to examine all new applications with regards to security. ALD's requirement was for a comprehensive help desk solution that could go live as quickly as possible but which would offer the security a financial business needs. Flexibility was also a key...
- Tags: BMC Software Inc., Information Technology, Remedy Corp., ALD, ALD Automotive, Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
- Countrywide Financial Corporation Improves Service Desk Productivity With BMC Remedy Help Desk
- IT staff at Countrywide wanted to find a service desk solution that could be scaled or adapted to meet current business needs and cut down on the time support staff spent entering help tickets. Countrywide selected BMC Remedy Help Desk because of its flexibility, adaptability, and scalability. This resulted in...
- Tags: Service Desk, BMC Software Inc., Financial, Remedy Corp., Help Desk, It Management, It Services, It Operations, It service Management
- Case studies
- A Total Economic Impact Analysis of Remedy Asset Management: Retail
- In November 2003, Remedy commissioned Forrester Research, Inc. to examine the total economic impact of implementing its Remedy Asset Management solution. Remedy Asset Management tracks the lifecycle and total costs of IT assets from purchase, to installation, usage, and ultimate retirement. It is part of its IT Management Services suite...
- Tags: Analysis, Remedy Corp., Remedy Asset Management, Asset Management, Operational Planning, Business Operations
- Case studies
- Capital District Physicians' Health Plan Meets Service Goals and Supports HIPAA Requirements With BMC Software
- Capital District Physicians' Health Plan, Inc. CDPHP turned to BMC Software when looking to augment their existing IT Service Management applications. Already a user of BMC Remedy Service Desk formerly BMC Remedy Help Desk and BMC Service Level Management formerly BMC Remedy Service Level Agreements, CDPHP identified a need for...
- Tags: BMC Software Inc., HIPAA, Physician, Health Care, Remedy Corp., It Management, Change Management, It service Management, Tools & Techniques, Management
- Case studies
- Wipro Implements ITIL and Improves Efficiencies With Remedy
- Wipro provides comprehensive IT solutions and services to corporations globally. To, effectively manage the daily volume of tickets - which may be well over 100 per day for a single customer - Wipro needed a reliable, scalable, and extensively adaptable solution, with automatic workflow capabilities. Wipro selected Remedy because of...
- Tags: Wipro Technologies, Remedy Corp., Help Desk, Call Centers, ITIL, It Management, It Operations, It Services, It service Management
- Case studies
- Department of Defense Organization Offers One-Stop Shop for All Service Requests With BMC Remedy Help Desk
- This Department of Defense organization is comprised of almost 50,000 individuals who serve the U.S. military worldwide, 24 hours a day, seven days a week. When replacing an outdated help desk solution, the Department of Defense Organization turned to BMC Software. The Department of Defense Organization selected BMC Remedy Help...
- Tags: BMC Software Inc., U.S. Department Of Defense, Remedy Corp., Help Desk, Call Centers, It Management, It Operations, It service Management
- Case studies
- IPC Delivers World-Class Customer Service With BMC Software
- With its reputation for quality and reliability, world-class customer service, and innovative technology, IPC has become the specialist upon which financial institutions worldwide depend for world-class trading floor solutions. Maintaining a high level of service in the dynamic financial services industry requires highly skilled people and best-practice processes supported by...
- Tags: BMC Software Inc., Remedy Corp., IPC, It Management, It service Management
- Case studies
- Arch Chemicals Provides Outstanding Worldwide Support With BMC Software
- Arch Chemicals is a global specialty chemicals company with leadership positions in key markets, as well as a heritage of innovation, unsurpassed customer service, and superior technical support. Arch Chemicals replaced their custom-built help desk with the ITIL-compatible BMC Remedy Service Desk formerly BMC Remedy Help Desk to improve root...
- Tags: BMC Software Inc., Arch Chemicals, It Management, Help Desk, It service Management, It Operations
- Case studies
- BMC Remedy Knowledge Management
- As the market share and growth leader in service desk software, BMC has acquired KMXperts as part of its strategy to expand what is already the most comprehensive service desk solution in the market. BMC Software now offers a full-featured knowledge management solution that can dramatically improve the efficiency and...
- Tags: Service Desk, BMC Software Inc., Remedy Corp., Knowledge Management, It Management, It Services, Enterprise Software, Software, It service Management
- Webcasts
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