Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- SecureInfo Improves Customer Support and Enhances Product Development Using Remedy
- SecureInfo Corporation specializes in comprehensive enterprise security management solutions focusing on government, financial, and healthcare e-business security. As SecureInfo's business demand has grown, so has the need to provide top-notch customer support. SecureInfo selected Remedy Customer Support to meet their needs. By implementing Remedy Customer Support, SecureInfo leveraged the application's...
- Tags: SecureInfo, Remedy Corp., Product Development, It Management, Security, Research & Development, Business Operations, It service Management
- Case studies
- IVANS Builds Customer Loyalty and Contains Costs With Remedy
- Business Profile: IVANS, Inc. is a recognized leader in providing technology solutions for the insurance industry. In addition to raising its customer satisfaction levels, IVANS also wanted to work pro-actively to learn more about their customers and cultivate stronger ties. IVANS selected Remedy Customer Support, which includes features such as...
- Tags: BMC Software Inc., Customer Satisfaction, Remedy Corp., IVANS, Knowledge Management, Business Intelligence, Strategy, Product Marketing, It Management, Enterprise Software, Software, Data Management, Management, Marketing, It service Management
- Case studies
- VisionAIR Provides Mission Critical Client Service With Remedy
- Since 1991, VisionAIR has sought to apply the benefits of technology to the fast-paced world of public safety. In addition to providing this stellar product suite, VisionAIR strategically set out to provide a superior client experience, having recognized that their products are only as valuable as the service they provide...
- Tags: BMC Software Inc., Remedy Corp., VisionAIR, It Management, It service Management
- Case studies
- Apropos Technology and Remedy Corporation Customer Success: Remedy, a BMC Company - Worldwide Customer Support Center
- Remedy, a BMC Company, is a leading supplier of Service Management software that enables organizations to automate and manage internal and external service and support processes. As the world's leading supplier of Service Management solutions, Remedy needed a system that would seamlessly integrate and strongly complement their own product offerings....
- Tags: BMC Software Inc., Remedy Corp., Real Estate, Channel Management, It Services, Business Operations, Marketing
- Case studies
- Optimis Uses BMC Remedy Customer Support to Guarantee Service Excellence
- Optimis was formed following a management buyout of Blue Pumpkin Software UK, previously a wholly owned subsidiary of Blue Pumpkin Inc. One of the first challenges facing the Optimis team was the need to establish a new customer support infrastructure. Because Optimis demonstrates best practice leadership when dealing with its...
- Tags: BMC Software Inc., Customer Service, Customer Satisfaction, Remedy Corp., Optimis, It Management, Product Marketing, Customer Relationship Management (CRM), It service Management, Marketing, Enterprise Software, Software
- Case studies
- Remedy Delivers Outstanding Customer Service Using Its Own Out-of-the-Box Application
- BMC Software delivers Remedy solutions that enable organizations to automate and manage internal and external service and support processes. Shortly after Remedy launched its Customer Support application, the Support Services team implemented the solution internally. Immediately benefiting from the application's out-of-the-box functionality, the team also leveraged its flexible Action Request...
- Tags: BMC Software Inc., Customer Service, Remedy Corp., It Management, Operational Planning, It service Management, Business Operations
- Case studies
- Remedy Delivers Outstanding Customer Service Using Own Out-of-the-Box Application
- Remedy, a BMC Software Company, delivers Service Management software solutions that enable organizations to automate and manage internal and external service and support processes. With more than 7,000 customers worldwide, Remedy recognizes that providing stellar customer service is as important as providing software solutions that meet customers' ever-changing service management...
- Tags: Customer Service, Service Management, Remedy Corp., It Services
- Case studies
- TeliaSonera Improves Customer Satisfaction With Remedy and Delphi Oy
- TeliaSonera provides reliable, innovative and easy-to-use telecommunications services. Sonera's previous solution was a combination of a home-grown application and the Remedy Service Process Management Platform from BMC Software, Remedy Action Request System. Due to the changing business environment and goals, Sonera required additional, more powerful capabilities than its internally developed...
- Tags: Sonera, TeliaSonera, Borland Delphi, Customer Satisfaction, Remedy Corp., It Management, Service Level Management, Change Management, It service Management, It Operations, Tools & Techniques, Management
- Case studies
- WebEx Powers Mission-Critical Support Operations With BMC Remedy Solutions
- With nearly 67 percent market share, WebEx is the recognized leader in online meetings and Web conferencing services. When the company was looking for a comprehensive solution that would empower support engineers to provide immediate response to external customer issues and speed the resolution of problems, WebEx chose BMC Remedy...
- Tags: BMC Software Inc., WebEx Communications Inc., Remedy Corp., It Management, It service Management
- Case studies
- Petrobras Guarantees Customer Support Center Quality, Productivity, and Performance With Remedy
- Petrobras is the largest Brazilian corporation, based on total revenues. When restructuring their Customer Support Centers in 1997, the Petrobras Telecommunications Management organization identified the need for a solution that would automate support center processes to achieve greater efficiency. Petrobras purchased AR System from CSC BRASIL, a Remedy representative in...
- Tags: BMC Software Inc., Solution, Performance, Remedy Corp., Petrobras, It Management, Databases, It service Management, Enterprise Software, Software, Data Management
- Case studies
- BMC Remedy Assists Time Warner Cable in Delivering Award-Winning Customer Care
- Time Warner Cable wanted to ensure that Customer Service Representatives CSRs have the tools to meet customer expectations. The Time Warner Cable deployed BMC software for its solution and implemented BMC Remedy Action Request System. Time Warner Cable has expanded the Remedy development team to include five full-time developers and...
- Tags: BMC Software Inc., Time Warner Cable Inc., Remedy Corp., It Management, It service Management
- Case studies 2006-10-01
- Illinois Century Network Provides Superior Support With Remedy
- Illinois Century Network ICN provides high-speed access to data, video, and audio communication to 5,700 educational, governmental, research, and non-profit entities in Illinois. ICN's previous homegrown problem management application was limited in functionality and did not support sophisticated workflows and business processes. ICN recognized that they needed a consolidated approach...
- Tags: Network, Remedy Corp., Illinois Century Network, It Management, It service Management
- Case studies
- Sutton Turns to Remedy for e-Government Success
- The accelerating global trend towards implementing e-Government is introducing multiple channels and greater complexity to customer interaction. A customer support strategy is now seen as a necessary response, and nowhere is this fact more prevalent than at Sutton Council in south London. The London Borough of Sutton LBS provides services...
- Tags: BMC Software Inc., Remedy Corp., E-government, Government
- Case studies
- A Total Economic Impact Analysis of Remedy Asset Management: Retail
- In November 2003, Remedy commissioned Forrester Research, Inc. to examine the total economic impact of implementing its Remedy Asset Management solution. Remedy Asset Management tracks the lifecycle and total costs of IT assets from purchase, to installation, usage, and ultimate retirement. It is part of its IT Management Services suite...
- Tags: Analysis, Remedy Corp., Remedy Asset Management, Asset Management, Operational Planning, Business Operations
- Case studies
- Arch Chemicals Provides Outstanding Worldwide Support With BMC Software
- Arch Chemicals is a global specialty chemicals company with leadership positions in key markets, as well as a heritage of innovation, unsurpassed customer service, and superior technical support. Arch Chemicals replaced their custom-built help desk with the ITIL-compatible BMC Remedy Service Desk formerly BMC Remedy Help Desk to improve root...
- Tags: BMC Software Inc., Arch Chemicals, It Management, Help Desk, It service Management, It Operations
- Case studies
- Petrobras Guarantees Customer Support Center Quality, Productivity, and Performance and Achieves ISO 9002 Certification With BMC Software
- When Petrobras needed a consolidated customer support solution, they turned to BMC Remedy Service Process Management solutions. These solutions, including BMC Remedy Action Request System AR System, enable Petrobras to manage more than one million calls per year - from request to resolution - and also play a key part...
- Tags: BMC Software Inc., Certification, Performance, ISO, It Management, It service Management
- Case studies
- Remedy Assists Time Warner Cable in Delivering Award-Winning Customer Care
- With three technologically complex product lines - cable television, high-speed Internet access, and digital telephone service - and nearly 11 million customers in 27 states, maintaining world-class service is a challenge at Time Warner Cable. To ensure that customer service representatives CSRs have the tools to meet customer expectations, the...
- Tags: BMC Software Inc., Time Warner Inc., Customer, Remedy Corp., It Management, Cable, It service Management, Telecommunications, Personal Technology
- Case studies
- How to Provide Remote Support in Fully Integrated Remedy Environments
- Citrix® GoToAssist™, the industry-leading remote-support solution, recently achieved validation status for its integration with BMC Software's Remedy® Action Request AR System®. Join us for a 45-minute Webcast to see for yourself how GoToAssist Integration Package for Remedy enables instant collaborative remote technical support for both external and...
- Tags: Environment, Industry, Citrix Systems Inc., Remote Support, Remedy Corp., Remote Administration
- Webcasts 2005-11-10
- Infineon Improves Efficiencies and Lowers Costs With Remedy
- Infineon Technologies designs, builds, and markets advanced semiconductor solutions and services. Prior to deploying the Remedy applications, Infineon's IT organization did not have a consolidated approach to tracking and managing customer issues, service requests, change requests, or IT assets. The Remedy solutions' ITIL-compatibility is helping Infineon to implement best practices...
- Tags: Information Technology, Remedy Corp., Infineon Technologies AG, Strategy, Change Management, It Management, Management, Tools & Techniques, It service Management
- Case studies
- << Previous
- page 1 of 1
- Next >>
