TechRepublic Resources
- Cuba Telephony Client for Remedy (exe)
- Cuba Telephony Toolkit for Remedy consists of a client and server. Cuba client communicates directly with a PBX (telephone system) via TAPI, CSTA, ASAI or a proprietary interface. Call Itel Office for information on obtaining and configuring the Cuba Server to telephone system link. The Cuba client runs on the...
- Tags: Telephony, Remedy Corp., Itel Office Software, VOIP, Telecom & Utilities, Telecommunications, Interactive Voice Response (IVR), Networking
- Software downloads 2008-03-31
- BMC Remedy Help Desk
- Remedy Help Desk provides the foundation for an integrated, end-to-end approach to IT Service Management. Based on best practices, Remedy Help Desk automates your ability to submit, monitor, and manage help desk cases, change tasks, and asset inventory records. It also indicates which business services are impacted by a given...
- Tags: BMC Software Inc., Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Operations
- Webcasts
- BMC Remedy Knowledge Management
- As the market share and growth leader in service desk software, BMC has acquired KMXperts as part of its strategy to expand what is already the most comprehensive service desk solution in the market. BMC Software now offers a full-featured knowledge management solution that can dramatically improve the efficiency and...
- Tags: Service Desk, BMC Software Inc., Remedy Corp., Knowledge Management, It Management, It Services, Enterprise Software, Software, It service Management
- Webcasts
- BMC Marimba: Building on Your Remedy Investment to Enhance ROI and Reduce Costs - Fast Track to Full Lifecycle CCM
- Customers who have made significant investments in BMC Remedy ITSM applications, such as BMC Remedy Asset Management, BMC Remedy Help Desk and BMC Remedy Change Management, face a consistent set of challenges when trying to align IT infrastructure and services to the needs of the business. This webcast shows you...
- Tags: BMC Software Inc., Marimba, Investment, ROI, Remedy Corp., It Management, It service Management
- Webcasts
- What's New in Remedy AR System 6.3
- In this webcast, you will discover how Remedy Action Request System 6.3 can provide enhanced end user productivity through its new user interface and improved web performance capabilities. In this webcast you will learn about new user interface elements that will enhance the overall look and feel for your Remedy...
- Tags: Web, Performance, Remedy Corp., Channel Management, Performance Management, It Management, Marketing, Human Resources, Workforce Management, It service Management
- Webcasts
- What's New in Remedy ITSM 6.0
- In this webcast, you will discover how Remedy IT Service Management for the Enterprise 6.0 can provide you with greater business value and process integration though the new BMC Atrium CMDB and BMC IT Discovery Suite. You will also learn how to improve best practice process automation, raise productivity and...
- Tags: BMC Software Inc., Remedy Corp., It Management, It service Management
- Webcasts
- What's New in Remedy ITSM 6.0
- This webcast helps one discover how Remedy IT Service Management for the Enterprise 6.0 can provide you with greater business value and process integration though the new BMC Atrium CMDB and BMC IT Discovery Suite. Also the webcast explains how to improve best practice process automation, raise productivity and lower...
- Tags: BMC Software Inc., Remedy Corp., It Management, It service Management
- Webcasts
- Agfa Advances Toward BSM With BMC Remedy Service Management Solutions
- The Agfa-Gevaert Group is one of the world's leading imaging and information technology companies. Agfa needed to provide its staff with world-class IT service management. Secondly, the fragmented approach they had in place made it difficult to support their geographically dispersed organization, accurately measure the performance, and consolidate the reporting...
- Tags: BMC Software Inc., Application, Service Management, Information Technology, Remedy Corp., Agfa-Gavaert Group, Agfa-Gevaert Group, ITIL, It Management, It Services, It service Management
- Case studies
- Drive Business Service Management With BMC Remedy Knowledge Management
- As the market share and growth leader in service desk software, BMC has acquired KMXperts as part of its strategy to expand what is already the most comprehensive service desk solution in the market. BMC Software now offers a full-featured knowledge management solution that can dramatically improve the efficiency and...
- Tags: Service Desk, BMC Software Inc., Business Service Management, Remedy Corp., Knowledge Management, It Management, It Services, Enterprise Software, Software, It service Management
- Webcasts
- SNCF Gets on Track With Remedy
- SNCF, France's railway administration, is a critical part of the country's infrastructure, providing passenger and freight transportation services throughout the country. When SNCF decided to provide a more accessible help desk service for its employees by moving from a mainframe application to a client/server solution, the Lille office selected the...
- Tags: BMC Software Inc., Client-server, Remedy Corp., SNCF, Transportation, Help Desk, Call Centers, Mainframes, Servers, It Management, It Operations, Hardware, It service Management
- Case studies
- Mary Kay Advances BSM Strategy/ITIL Adoption With BMC Remedy IT Service Management
- Mary Kay Inc. is one of the largest direct sellers of skin care and color cosmetics in the world. Several obstacles prevented the company from gaining a complete understanding of that infrastructure. Visibility into infrastructure components was fragmented across different tools and groups, not directly tied to key ITIL processes,...
- Tags: Strategy, BMC Software Inc., Service Management, Business Service Management, Remedy Corp., ITIL, Process Improvement, It Services, It Management, Quality, Business Operations, It service Management
- Case studies
- Service Software Leader Teams With Apropos Technology to Deliver Robust SLA Renewal Rates
- Remedy, a BMC Software company, offers a host of popular IT service management and customer service and support tools. Before 1999, Remedy's own customers who called seeking to resolve issues were handled by a task-oriented issue dispatch team. Team members were tasked with determining which Remedy customer was calling, asking...
- Tags: SLA, Remedy Corp., Service Level Management, Interactive Voice Response (IVR), CSS, Team Management, Product Marketing, Customer Relationship Management (CRM), It Operations, It service Management, Scripting Languages, Software/Web Development, Web Development, Management, Marketing, Enterprise Software, Software
- Case studies
- How to Configure Remedy Flashboards for Remedy Service Level Agreements (Remedy SLA)
- This paper will take the reader through the process of configuring Flashboards 6.0 for use within the Remedy SLA application. The paper will explain the procedure of installing components, as well as provide configuration guidelines and recommendations for setting up both the Flashboards and the SLA products for optimal performance.
- Tags: SLA, Agreement, Remedy Corp., Service Level Management, It Operations, It service Management
- White papers
- Identity Aware Your Remedy Application
- In this webinar you will learn how you can better leverage these Remedy capabilities and, even better, gain additional benefits to enhance your business. The webinar will also discuss BMC's simplified approach to managing identities for directories, access, passwords, user administration, and audit/compliance.
- Tags: BMC Software Inc., Aware, Webinar, Identity, Remedy Corp., It Management, It service Management
- Webcasts
- BMC Marimba: Building on Your Remedy Investment to Enhance ROI and Reduce Costs - Fast Track to Full Lifecycle CCM
- Customers who have made significant investments in BMC Remedy ITSM applications, such as BMC Remedy Asset Management, BMC Remedy Help Desk and BMC Remedy Change Management, face a consistent set of challenges when trying to align IT infrastructure and services to the needs of the business. This webcast shows you...
- Tags: BMC Software Inc., Marimba, Investment, ROI, Remedy Corp., It Management, It service Management
- Webcasts
- How Intelligent Notification Can Increase Response Time and Reduce Costs for Your Service Support Center
- BMC Remedy Service Management experts will explore how improvements in self-service, knowledge management, notification, tracking, and root cause analysis allow you to control costs and increase the effectiveness of your support services. In addition it is shown how a Support Center can leverage Remedy Help Desk, BMC products, and Remedy...
- Tags: BMC Software Inc., Remedy Corp., It Management, It service Management
- Webcasts
- Sainsbury's Improves Business Performance With a Consolidated Contact Centre
- Sainsbury's Supermarkets Ltd, part of the Sainsbury Group, is Britain's longest standing major food retailing chain. Sainsbury's realised that improving service levels to store employees, and making their jobs easier, would ultimately result in improved interactions with external customers. Sainsbury's partnered with Tertio SMS, a Remedy Alliance Partner, to develop...
- Tags: BMC Software Inc., Performance, Remedy Corp., Sainsbury, It Management, It service Management
- Case studies
- is:energy Provides Complete IT Services Solution With Remedy and MATERNA
- Optimising service processes and cutting costs is the challenge confronting every company in the fiercely competitive energy industry. To meet these objectives, is:energy, one of Germany's leading total IT service suppliers for the energy industry, implemented an integrated incident, order, and asset management system, based on the Remedy Service Process...
- Tags: BMC Software Inc., IT Services, Information Technology, Remedy Corp., Is:energy, Asset Management, It Management, Operational Planning, Business Operations, It service Management
- Case studies
- NCR Saves Time With Remedy and M-Tech
- NCR Corporation enables companies the world over to touch millions of customers, millions of times each day. As a global technology company, NCR is especially dependent on its information technology (IT) infrastructure. As such, in the mid-1990s, NCR's IT Services organization built an incident tracking application on the Remedy Service...
- Tags: NCR Corp., Information Technology, Remedy Corp., Strategy, It Management, Management, It service Management
- Case studies
- TeliaSonera Improves Customer Satisfaction With Remedy and Delphi Oy
- TeliaSonera provides reliable, innovative and easy-to-use telecommunications services. Sonera's previous solution was a combination of a home-grown application and the Remedy Service Process Management Platform from BMC Software, Remedy Action Request System. Due to the changing business environment and goals, Sonera required additional, more powerful capabilities than its internally developed...
- Tags: Sonera, TeliaSonera, Borland Delphi, Customer Satisfaction, Remedy Corp., It Management, Service Level Management, Change Management, It service Management, It Operations, Tools & Techniques, Management
- Case studies
