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- A Total Economic Impact Analysis of Remedy Asset Management: Retail
- In November 2003, Remedy commissioned Forrester Research, Inc. to examine the total economic impact of implementing its Remedy Asset Management solution. Remedy Asset Management tracks the lifecycle and total costs of IT assets from purchase, to installation, usage, and ultimate retirement. It is part of its IT Management Services suite...
- Tags: Analysis, Remedy Corp., Remedy Asset Management, Asset Management, Operational Planning, Business Operations
- Case studies
Additional Resources
- BMC Marimba: Building on Your Remedy Investment to Enhance ROI and Reduce Costs - Fast Track to Full Lifecycle CCM
- Customers who have made significant investments in BMC Remedy ITSM applications, such as BMC Remedy Asset Management, BMC Remedy Help Desk and BMC Remedy Change Management, face a consistent set of challenges when trying to align IT infrastructure and services to the needs of the business. This webcast shows you...
- Tags: BMC Software Inc., Marimba, Investment, ROI, Remedy Corp., It Management, It service Management
- Webcasts
- BMC Marimba: Building on Your Remedy Investment to Enhance ROI and Reduce Costs - Fast Track to Full Lifecycle CCM
- Customers who have made significant investments in BMC Remedy ITSM applications, such as BMC Remedy Asset Management, BMC Remedy Help Desk and BMC Remedy Change Management, face a consistent set of challenges when trying to align IT infrastructure and services to the needs of the business. This webcast shows you...
- Tags: BMC Software Inc., Marimba, Investment, ROI, Remedy Corp., It Management, It service Management
- Webcasts
- Fairview Health Services Ensures Quality of Patient Care With Remedy
- Fairview Health Services is a Minnesota-based regional healthcare delivery organization with more than 80 facilities throughout the state. To ensure that crucial IT systems run smoothly, the information systems management IMS group is using IT Service Management applications from Remedy, combined with a custom help desk application and application service...
- Tags: Patient, Health Care, Remedy Corp., Fairview Health Services, Help Desk, Call Centers, Vertical Industries, Benefits, Healthcare, Change Management, It Management, It Operations, Enterprise Software, Software, Human Resources, Tools & Techniques, Management, It service Management
- Case studies
- The Met Office Expands Its Horizons With the BMC Remedy IT Service Management Suite
- The Met Office recognized the need to move to a consolidated incident management system and turned to BMC Software for ITIL-compatible solutions for IT service management. At the onset, Met Office was only looking to implement new help desk and change management solutions, but the potential of the BMC Remedy...
- Tags: BMC Software Inc., Service Management, Microsoft Office, Remedy Corp., It Management, Change Management, It service Management, Tools & Techniques, Management
- Case studies
- Integrating IT Service Management Processes for Unparalleled Synergy
- Remedy IT Service Management for the Enterprise provides the seamless integration across processes required to deliver the high quality of IT service your organization demands. Only Remedy IT Service Management for the Enterprise combines help desk, change, asset lifecycle, and service level management applications on a single platform - the...
- Tags: BMC Software Inc., Information Technology, Remedy Corp., Service Level Management, It Services, Service Management, It Operations, It service Management
- White papers 2005-02-08
- BMC Remedy Help Desk
- Remedy Help Desk provides the foundation for an integrated, end-to-end approach to IT Service Management. Based on best practices, Remedy Help Desk automates your ability to submit, monitor, and manage help desk cases, change tasks, and asset inventory records. It also indicates which business services are impacted by a given...
- Tags: BMC Software Inc., Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Operations
- Webcasts
- BMC Remedy Help Desk
- Remedy Help Desk provides the foundation for an integrated, end-to-end approach to IT Service Management. Based on best practices, Remedy Help Desk automates your ability to submit, monitor, and manage help desk cases, change tasks, and asset inventory records. It also indicates which business services are impacted by a given...
- Tags: BMC Software Inc., Remedy Corp., Remedy Help Desk, Help Desk, Call Centers, It Operations
- Webcasts
- TeliaSonera Improves Customer Satisfaction With Remedy and Delphi Oy
- TeliaSonera provides reliable, innovative and easy-to-use telecommunications services. Sonera's previous solution was a combination of a home-grown application and the Remedy Service Process Management Platform from BMC Software, Remedy Action Request System. Due to the changing business environment and goals, Sonera required additional, more powerful capabilities than its internally developed...
- Tags: Sonera, TeliaSonera, Borland Delphi, Customer Satisfaction, Remedy Corp., It Management, Service Level Management, Change Management, It service Management, It Operations, Tools & Techniques, Management
- Case studies
- Help Desk/Asset Mgment Software Solution
- I am looking for a Help Desk with integrated Asset Management Software Solution for a larger enterprise. So far I'm looking at Remedy, Tivoli, Clarify. Do you have any other solutions?Thanks.HelpSTARTrack-it - Blue Ocean SoftwareHP OpenView ServiceDesk with Configuration Management ...If you need more information I could help...
- Tags: Help, it management, seanbennett88@..., Software Solution
- Q&A 2005-07-04
- Cox Communications Aligns IT Applications With Business Goals Using BMC Remedy Solutions
- Cox Communications, like many companies, is faced with the reality of having to do more with less. To accomplish this, aligning their business and Information Technology IT needs is a priority. They turned to BMC Software and implemented components of the BMC Remedy IT Service Management Suite for asset management...
- Tags: BMC Software Inc., Information Technology, Remedy Corp., Cox Communications Inc., It Management, It service Management
- Case studies
- Illinois Century Network Provides Superior Support With Remedy
- Illinois Century Network ICN provides high-speed access to data, video, and audio communication to 5,700 educational, governmental, research, and non-profit entities in Illinois. ICN's previous homegrown problem management application was limited in functionality and did not support sophisticated workflows and business processes. ICN recognized that they needed a consolidated approach...
- Tags: Network, Remedy Corp., Illinois Century Network, It Management, It service Management
- Case studies
- BMC Remedy Delivers Service Management Payback in 12 Months at East Sussex County Council
- When the East Sussex County Council looked to replace their existing service management system, they chose BMC Remedy Service Management solutions after evaluating several offerings. The BMC applications have streamlined the processes surrounding service desks, asset management, change management, and service level agreements, making it easier for the Council's 4,000...
- Tags: BMC Software Inc., Service Management, Remedy Corp., It Management, It Services, It service Management
- Case studies
- Informatica Trentina Enhances Asset Management in Local Government Using BMC Remedy Solution
- Informatica Trentina provides IT and telematics planning, development and management services in support of the regional government authorities. Informatica Trentina decided to extend the use of BMC Remedy with the aim of modernizing the software and hardware component inventory for all of the workstations used by the company's internal and...
- Tags: Asset, BMC Software Inc., Informatica, Asset Management, Government, Remedy Corp., Informatica Trentina, It Management, It service Management
- Case studies
- IPC Delivers World-Class Customer Service With BMC Software
- With its reputation for quality and reliability, world-class customer service, and innovative technology, IPC has become the specialist upon which financial institutions worldwide depend for world-class trading floor solutions. Maintaining a high level of service in the dynamic financial services industry requires highly skilled people and best-practice processes supported by...
- Tags: BMC Software Inc., Remedy Corp., IPC, It Management, It service Management
- Case studies
- is:energy Provides Complete IT Services Solution With Remedy and MATERNA
- Optimising service processes and cutting costs is the challenge confronting every company in the fiercely competitive energy industry. To meet these objectives, is:energy, one of Germany's leading total IT service suppliers for the energy industry, implemented an integrated incident, order, and asset management system, based on the Remedy Service Process...
- Tags: BMC Software Inc., IT Services, Information Technology, Remedy Corp., Is:energy, Asset Management, It Management, Operational Planning, Business Operations, It service Management
- Case studies
- Migrating Your Remedy IT Service Management (ITSM) Applications to Version 6.0 With BMC Atrium CMDB
- This webcast explores the new functionality and benefits of Remedy ITSM 6.0, BMC Atrium CMDB and Remedy AR System 6.3. It also explains how the new Remedy ITSM 6 Migration Utility can accelerate your path toward business service management with Remedy IT Service Management for the Enterprise 6.0 and the...
- Tags: BMC Software Inc., Service Management, CMDB, Remedy Corp., Service Level Management, It Management, It Services, It Operations, It service Management
- Webcasts
- Asset Management: Finding Success Where Others Have Failed - Avoid the Pitfalls of a Failed IT Asset Management Project
- The key questions that must be asked when commencing or re-commencing an IT asset management initiative are "Why did this fail before?" and "Which direction do one wants to go?" There are many forks in the road on the path to success of an IT asset management initiative. Through proper...
- Tags: Asset, IT Asset Management, Information Technology, ITIL, Asset Management, Strategy, It Services, Operational Planning, Business Operations, Management
- White papers 2005-11-01
- IT Asset Management - It Is Just Good Financial Sense!
- IT Financial Management toolset, which is built into Asset Management solution, HP Software AssetCenter. This webcast will discuss the reasoning for buying an IT Financial Management system coupled with a lifecycle Asset Management system. It will also show a brief demonstration of our market leading Asset Management toolset.
- Tags: Asset, Hewlett-Packard Co., Financial, IT Asset Management, Information Technology, Asset Management, Operational Planning, Business Operations
- Webcasts 2007-04-26
- Better Manage the Supply Chain With IBM Maximo Asset Management
- IBM Maximo Asset Management provides comprehensive asset lifecycle and maintenance management for all asset types on a single unified platform. Maximo Asset Management includes powerful supply chain management capabilities that can help businesses gain automated, centralized control over supply chain life-cycle processes and further automate and improve procurement and problem...
- Tags: Asset, Supply Chain, IBM Corp., IBM Maximo Asset Management, Asset Management, Supply Chain Management (SCM), Operational Planning, Business Operations, Enterprise Software, Software
- White papers 2007-09-01
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