Sponsored White Papers, Webcasts, and Downloads
TechRepublic Resources
- Voice and Video Services Over IP - Interoperability Challenges and Solutions
- SIP is exciting because its versatility permits rapid development and deployment of new services. But this versatility can lead to implementations that don't interoperate smoothly. SBCs, firewalls and other nodes in IP networks can block packet flows, and poorly provisioned routers can slow time-sensitive traffic. This seminar will survey these...
- Tags: SIP, Interoperability, Video Service, Voice, Real-time Service, IP, Video, Versatility, Session Initiation Protocol (SIP), Networking, Emerging Technologies
- Webcasts
- Tivoli Business Service Manager: Troubleshooting TBSM 4.1
- Tivoli Business Service Manager delivers real-time service visibility and intelligence to maximize performance. Line-of-business and operations executives, managers and staff can gauge how the business is actually delivering against defined revenue, growth and operational objectives. This paper contains information about resolving common problems with the Tivoli Business Service Manager TBSM.
- Tags: Real-time Service, IBM Corp., Tivoli Business Service Manager
- White papers 2007-05-08
- Continuous Availability for Real-Time Services: 24x7x365 - Systems, Data, and Applications
- This paper discusses how Sun and Kabira products offer an end-to-end approach to data and application protection that pushes beyond high availability, to system-wide continuous availability. Sun Enterprise servers and the Kabira Transaction Switch combine to provide continuous availability from the ground up, starting with Sun's underlying hardware and extending...
- Tags: Fault-tolerance, Sun Microsystems Inc., Real-time Service, Servers, Hardware
- White papers 2005-10-01
- Real-Time Service Provisioning for Mobile and Wireless Networks
- As mobile devices and wireless networks are becoming ubiquitous, the interest of users to deploy real-time applications, e.g. online gaming or Voice-over-IP in such environments is also increasing. Due to the difference between traditional and wireless networks, in particular in terms of available bandwidth and network structure, the concepts used...
- Tags: Reed Elsevier Inc., Mobile, Network, Real-time Service, Wireless Network, Wi-Fi, Wireless, Networking
- White papers 2005-07-11
Additional Resources
- Using Real-Time Mobile Computing to Change the Field Service Business Model
- In today's competitive market, many companies need to optimize their field service resources to reduce overhead, yet still find ways to continually improve service value and delivery, while looking to generate new service revenues. How far reaching are the benefits of providing access to critical customer information in real-time? This...
- Tags: Mobile, Mobile Computing, Maytag Corp., Advertising & Promotion, Roi/Tco, Marketing, Finance, Managerial Accounting
- Webcasts
- Supporting Classes of Service in Bluetooth
- Bluetooth is a wireless ad-hoc network concept primarily intended to eliminate the cables between portable and/or fixed electronic devices. Bluetooth supports both real-time voice and non-real-time data communication services. In this paper, a non-real-time communication service in Bluetooth is considered. Depending on its QoS (Quality-of-Service) requirements, the non-real-time traffic is...
- Tags: Indian Institute Of Technology, Bluetooth, Wi-Fi, Wireless
- White papers
- KTF Offers Reliable, Real-Time Customer Service
- Established in 1997, KTF is a leading player in Korea's mobile communications industry. The company needed to improve the reliability of their real-time customer service offerings, which require access to large volumes of data. Oracle Real Application Clusters offered the stability and scalability to make this possible by improving fault...
- Tags: Customer Service, Oracle Corp., Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies
- Enabling the Real-Time Enterprise Through Service-Orientated and Event-Driven Architecture
- This webcast explains the myths and reality surrounding Service-Oriented Architecture SOA, similarities and differences between an SOA and an Event-Driven Architecture EDA in the real-time enterprise, approaches and steps to enabling a real-time enterprise architecture that is both service-oriented and event-driven and key challenges, trends and benefits of enabling a...
- Tags: TIBCO Software Inc., Enterprise Architecture, SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Strategy, Software, Management
- Webcasts
- Got Mobile?: Improve SLAs With the Ability to Update Tickets in Real-Time From a Mobile Device
- The customers like to know issue status in real-time; IT and service personnel like to work with real-time data; and managers like the ability to use real - time information to make informed decisions. By having BMC Remedy enabled on mobile devices, one can open the possibilities for improved response...
- Tags: SLA, Mobile, Mobile Device, Sybase Inc., Service Level Management, Databases, It Operations, It service Management, Enterprise Software, Software, Data Management
- Webcasts
- Real-Time Contact Centers: Improving the Customer Experience
- The convergence of real-time analytics and real-time optimization of contact center technologies dramatically enhances productivity and the customer experience. It alters the way contact centers are deployed and managed, and heightens customer expectations for outstanding service. Real-time contact centers, which take advantage of every customer-initiated transaction in real-time or near...
- Tags: Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Webcasts
- Four Great Revenue Strategies for Customer Service
- Your customer service department represents a tremendous untapped source of revenue opportunities for your company. This paper outlines four such revenue strategies: aggressive mining of customer service data, context-sensitive online promotions, real-time lead generation and referral and real-time transactions.
- Tags: Strategy, Revenue, Customer Service, RightNow Technologies, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2005-01-01
- When Real Time Is the Right Time: How Real-Time Decision Making Improves Your Customer Interactions
- As a customer, has one ever experienced less than ideal service when calling a customer support center? Does it seem like organizations just don't recognize what a valuable customer one is? Although the customer interactions may take only a few moments, the impression made by the company on the customer...
- Tags: Customer, Decision-making, SAS Institute, Customer Interaction, Tools & Techniques, Management
- White papers 2007-08-01
- SUSE Linux Enterprise Real Time: Accurate and Predictable Quality of Service for Time-Critical Applications
- SUSE Linux Enterprise Real Time delivers a unified environment for workloads across different industry segments. It provides high availability, real-time processing and predictability for the individual systems and all the components that connect them. With SUSE Linux Enterprise Real Time as the foundation, one can create a Service-oriented Infrastructure, rapidly...
- Tags: QoS, SuSE Linux Enterprise Server, SuSE Linux, SuSE, SUSE Linux Enterprise Real Time, Open Source, UNIX, Operating Systems, Servers, Software, Hardware
- White papers 2006-10-01
- The IT of KPIs
- Communicating real-time performance is essential to maximizing the effectiveness of customer service operations, but there are significant obstacles to achieving a real-time environment. This webcast will examine the role of technology in the context of metrics programs, and hear how Bank of America has leveraged technology to achieve superior levels...
- Tags: Webcast, Information Technology, Contact Center, KPI, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Webcasts
- Real-Time Traffic Support in Large-Scale Mobile Ad Hoc Networks
- Ad hoc networks have been proposed for a variety of applications where support for real-time multimedia services will be necessary. This requires that the network is able to offer Quality of Service QoS appropriate for the latency and jitter bounds of the real-time application constraints. This paper analyzes the primary...
- Tags: QoS, Mobile, Network
- White papers
- Interact Addresses Needs of Communications Service Providers With New Real-Time Billing Solution
- Interact Incorporated provides enterprises and operators in 28 countries with the premium hardware, software, tools, and support they need to introduce, enhance, and bill for voice/data service offerings. Interact wanted to deliver a highly reliable, feature-rich, real-time billing system at a price point amenable to Tier 2 and Tier 3...
- Tags: Billing, Oracle Corp., Communications Service Provider, Business Services
- Case studies
- A Cross-Functional Service-Oriented Architecture to Support Real-Time Information Exchange in Emergency Medical Response
- Real-time information communication presents a persistent challenge to the emergency response community. During a medical emergency, various first response disciplines including Emergency Medical Service EMS, Fire, and Police, and multiple health service facilities including hospitals, auxiliary care centers and public health departments using disparate information technology systems must coordinate their...
- Tags: Public Health, Health Care, SOA, Emergency Response, Service-Oriented Architecture (SOA), Healthcare, Web Services, Middleware, Security, Enterprise Software, Software
- White papers 2006-07-12
- Workload Management With Oracle Real Application Clusters
- Oracle Database 10g Release 2 includes a load balancing advisory that provides real-time information to the application tier on the service level being provided by the database. Oracle Real Application Clusters 10g RAC includes a highly available HA application framework that provides the necessary service and integration points between RAC...
- Tags: Oracle Corp., Oracle Real Application Cluster, Oracle Database 10g Release 2, Blade Servers, Databases, Enterprise Software, Servers, Hardware, Software, Data Management
- White papers 2005-09-01
- Business Service Management Solution
- With services and Service Level Agreements SLAs being direct sources of revenue or penalties for service providers and the basis of business processes in enterprises, they must be managed effectively to ensure quality services are delivered and SLAs are met. In order to manage effectively, the IT staff needs real-time...
- Tags: SLA, Business Service Management, Computer Associates International Inc., Service Level Management, It Operations, It service Management
- White papers 2005-09-01
- ING Service Centre Budapest: Process Visibility Ensures Service Delivery Excellence
- Real-time visibility into its processes enables ING Service Centre Budapest to precision-tune its resource allocation in line with business requirements. The underlying solution - HP OpenView Service Desk Process Insight - supervises the execution of workflows in real time, generating alerts for corrective action as soon as handling times along...
- Tags: Hewlett-Packard Co., ING Group, Service Level Management, Process Improvement, Utility Computing, It Management, It Operations, It service Management, Quality, Business Operations
- Case studies
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