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- Take advantage of chances to build caller rapport
- What things do you yourself do to build rapport?I'd be interested in what you do in this regard. Thanks.
- Discussion threads 2007-03-25
- Counting and Recounting
- Another week down. I've barely managed to keep my head above the waves of meetings. The team accomplished a fair number of important tasks; for the mostpart they did it with only minimal direction from me. That's a goodthing, mostly, though I suspect my not knowing whether I would...
- Blog posts 2006-06-09
- 10 ways to establish rapport with others
- It's not always easy to connect with other people, but it's a useful skill to master -- for your personal life as well as for your professional one. Calvin Sun offers some suggestions for getting people to warm up to you and open the lines of communication.This download is also...
- Download resources 2008-09-12
- 10 ways to establish rapport with others
- It's not always easy to connect with other people, but it's a useful skill to master -- for your personal life as well as for your professional one. Calvin Sun offers some suggestions for getting people to warm up to you and open the lines of communication. by Calvin Sun
- Blog posts 2008-09-12
Additional Resources
- Take advantage of chances to build caller rapport
- We all know how frustrated and angry callers can be. We know how they can complain about us if they think were failing to treat them correctly. So, when the chance arises to build rapport with callers, take advantage of it. Here are some tips...
- Blog posts 2007-03-19
- Wyse Rapport
- I am trying to get Rapport deployed and am not able to discover devices. I haven't been able to find much documentation on the topic. Does anyone out there have any experience with this?
- Q&A 2006-05-09
- Conformance, Performance, and Rapport: A Framework for Corporate and IT Governance
- Governance should extend out from the board in three directions: conformance, performance, and rapport CPR. These three dimensions are a necessary part of good governance because governance, properly construed, cannot be just about mitigating risks, about avoiding the pain of lack of compliance with regulatory authorities conformance. The CPR framework...
- White papers 2005-02-01
- Provide your end users with good 'deskside' manner
- Having a positive 'deskside' manner when working with users is a must for a successful support technician. Learn how you can resolve the user's problem, build good rapport, and improve the overall image of your help desk.‘Deskside’ manner is incredibly important when dealing with a problem in the user's workplace....
- Technical articles 2000-09-08
- The CIO's first 90 days: Laying the foundation
- By Ralph Boethling IIThe most important period in a CIO’s career is the first 90 days. This is a honeymoon period during which executive management and the board of directors may be most receptive to the CIO’s needs and concerns, including requests for special resources such as staff and funds...
- Technical articles 2003-03-21
- How to perfect the 'elevator' pitch
- You're spending an evening at a good old-fashioned networking event. You’re working the room, with a smile plastered on your face and witty conversation on the tip of your tongue when it steps in front of you—a legitimate and hot job prospect. It turns out that the girlfriend of the...
- Technical articles 2003-06-23
- Is your intraoffice network working?
- You can't do a good job of training if you're not in touch with the other IT pros in your organization. Find out how to network from several successful trainers.When you think “network,” maybe you think LANs and WANs. But if you don’t also think of the allies you’ve developed...
- Technical articles 1999-07-06
- Don't miss these client-relations and pricing tips
- Columnist Rick Freedman offers up his advice on managing client relationships and choosing pricing scenarios to present to potential clients.It’s never an easy task to establish a rapport with a new client. Even when personalities “gel” perfectly, important issues like pricing and knowing who the decision-maker is on the client’s...
- Technical articles 2000-08-18
- Members share ideas on improving help desk/client communication
- The help desk/client relationship shouldn't be an "us vs. them" scenario. Find out how TechRepublic members are building a positive rapport with their clients.Last month, Jeff Dray’s “Five tips for improving help desk/client communication” highlighted the need for help desk techs to build a positive relationship with their clients. To...
- Technical articles 2000-11-30
- Three tips for adjusting to a new boss
- With the current state of IT job flux, odds are that either you'll be changing jobs soon, or a new boss will be taking the reins where you work. Here are some tips for forging a good relationship with the latest head honcho.As a consultant, you’re used to moving from...
- Technical articles 2001-03-26
- No-nonsense interviewing strategies that work
- Interviewing job candidates can prove difficult, even with practice. Columnist Bob Weinstein shares some key strategies and techniques that can help ensure that interviews for tough spots, such as the CIO's right hand, go smoothly.Interviews can be tough for everyone—for the job seeker and for the tech manager seeking the...
- Technical articles 2002-05-15
- Tough economy makes soft skills even more critical for CIOs
- A top IT executive recruiter explains why soft skills--from communication to change-management strategies--are a critical tool set for success.Sure, being a CIO means you understand technology and how to make it work. But as most CIOs will tell you, technical knowledge is just one cog in the leadership machine. Even...
- Technical articles 2002-02-19
- Roam your training room freely with a Logitech TrackMan Live!
- Bob Potemski shares his review of what a remote mouse can do for you in your technical training classes. Roam free with the Logitech TrackMan Live! (Model 4324)Perhaps I'm outside the norm for technical trainers or perhaps not, but I'm a real "people person." I love to make my training...
- Technical articles 1999-11-12
- Tips for developing a trainer evaluation process
- Once you have the right trainer for the job, you need an evaluation plan to fix trouble spots and improve the trainer's overall skills. Several training managers share their ideas on how to create a system of ongoing evaluation and two-way communication.Performance reviews are often a source of dread for...
- Technical articles 2000-09-25
- PhilOMatic
- blog rootInformation, communication et transparence : les bases du respect et de laInformation, voilà le maître mot! Ne dit-on pas qu'un homme averti en vaut deux? Combien de fois n'entend-on pas Si j'avais su, j'aurais ... ? Un autre adage connu dit par contre que toute information n'est pas bonne...
- Discussion threads 2006-06-20
- Successful Workplace Communication
- Instantly save $300 off the standard course price when you register on TechRepublic, ZDNet, or BNET! Offer ends June 26, 2009.View Available Dates and Locations This course features activities and role-playing exercise that will help you improve your oral interpersonal and small group communication skills in a ...
- Training 2008-01-01
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