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- Take advantage of chances to build caller rapport
- What things do you yourself do to build rapport?I'd be interested in what you do in this regard. Thanks.
- Tags: Calvin T Sun
- Discussion threads 2007-03-25
- Counting and Recounting
- Another week down. I've barely managed to keep my head above the waves of meetings. The team accomplished a fair number of important tasks; for the mostpart they did it with only minimal direction from me. That's a goodthing, mostly, though I suspect my not knowing whether I would...
- Tags: rapport
- Blog posts 2006-06-09
- 'Ups en downs' - Rapport over het tweede kwartaal van 2006
- Dit is de juni-editie van het maandelijkse MessageLabs Intelligence Report. In dit rapport zijn de nieuwste trends in bedreigingen opgenomen, zoals waargenomen in juni 2006, alsmede een terugblik op het kwartaal, om u te informeren in de permanente strijd tegen virussen, spam en andere ongewenste inhoud.
- Tags: United Parcel Service Of America Inc., Rapport, MessageLabs Ltd., Dit
- White papers 2006-06-01
- « Des hauts et des bas ! » : Bilan du 2ème trimestre 2006
- Ceci est l'édition de juin du rapport mensuel de MessageLabs Intelligence. Ce rapport fournit les dernières tendances de menaces pour juin 2006, aussi bien qu'une rétrospective trimestrielle, afin de vous informer et de poursuivre la lutte continue contre les virus, le spam et autres contenus indésirables.
- Tags: Rapport, MessageLabs Ltd., DES, Digital Security, Network Security, Security, Networking
- White papers 2006-06-01
- Attaques d'origine inconnue : une menace grandissante
- Les attaques d'origine inconnue sont sur le point de représenter le plus grand défi en matière de sécurité pour les entreprises actuelles. Durant le premier semestre 2005, plus de 10 800 nouvelles variantes de virus et de vers ont été identifiées uniquement pour la plate-forme Win32, soit une augmentation de...
- Tags: Secure Computing Corp., Rapport, Digital Security, Cyberthreats, Network Security, Security, Networking
- White papers 2006-01-01
Additional Resources
- Wyse Rapport
- I am trying to get Rapport deployed and am not able to discover devices. I haven't been able to find much documentation on the topic. Does anyone out there have any experience with this?
- Tags: Sooz, Wyse Technology Inc.
- Q&A 2006-05-09
- Conformance, Performance, and Rapport: A Framework for Corporate and IT Governance
- Governance should extend out from the board in three directions: conformance, performance, and rapport CPR. These three dimensions are a necessary part of good governance because governance, properly construed, cannot be just about mitigating risks, about avoiding the pain of lack of compliance with regulatory authorities conformance. The CPR framework...
- Tags: IT Governance, Performance, Governance, Information Technology, Balanced Scorecard, ITIL, Process Improvement, It Services, Performance Management, Marketing, Marketing Research, Quality, Business Operations, Human Resources, Workforce Management
- White papers 2005-02-01
- Take advantage of chances to build caller rapport
- We all know how frustrated and angry callers can be. We know how they can complain about us if they think were failing to treat them correctly. So, when the chance arises to build rapport with callers, take advantage of it. Here are some tips...
- Tags: Customer Relations, Helpdesk
- Blog posts 2007-03-19
- 10 ways to make desktop visits more effective
- Spot onI agreee whole heartedly. As a manager the 2 things that seperate a competent Service technician from a great one is1. Preparedness.2. Customer RapportI could probably add another 10 things to the list but the core is there.Nick
- Tags: nsmith@..., desktop
- Discussion threads 2007-06-27
- 10 ways to improve your deskside manner
- When you go out of the office and meet a customer to resolve a fault or issue, using soft skills can help get the customer on your side. It's a given that you will have the technical skills, or you'll know where to find them. But the way you deal...
- Tags: Customer, Jeff Dray, Blogging, Internet
- Download resources 2008-03-17
- 10 ways to convince your staff to use the help desk
- Convincing users to turn to the help desk for support can be an uphill battle. But if you strive to build rapport and improve your methods of client interaction, users will begin to feel comfortable with help desk operations. Here are 10 practices your help desk can use to improve...
- Tags: Jeff Dray, Help Desk, Call Centers, It Operations
- Download resources 2008-02-21
- 10+ things you should know about providing great customer service
- Building a strong tech/customer relationship requires some diligence on your part, but the results are worth it. Veteran field tech Jeff Dray offers a list of the practices that have helped him develop an effective and rewarding customer rapport. Among his suggestions: Always communicate with the customer, even if...
- Tags: Customer Service, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Download resources 2006-11-01
- Le futur des vers de type BOT
- Que nous réservent les vers avec des fonctionnalités de bot à l'avenir ? Des vers qui ne cessent d'attaquer des quantités incroyables d'utilisateurs sans méfiance. Découvrez dans ce rapport spécial de Trend Micro les nouveautés et les modifications que les auteurs de bots risquent d'apporter à leurs créations.
- Tags: Trend Micro Inc., Bot, DES, Digital Security, Network Security, Security, Networking
- White papers
- Traitement multitâche à l'arrière-plan
- Ce rapport, qui constitue une présentation générale des technologies disponibles, a été rédigé pour vous aider à mieux comprendre certaines limitations imposées par les systèmes d'exploitation modernes. Il n'est pas destiné à fournir une présentation scientifique. Notez qu'à des fins de simplicité et de brièveté, la conception et le comportement...
- Tags: Diskeeper Corp., DES, Digital Security, Network Security, Security, Networking
- White papers 2006-12-01
- TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)
- This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with factors to keep in mind as you begin to explore possible CRM solutions for your organization as well as lists...
- Tags: TechRepublic Inc., Inside CRM, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2008-07-18
- Tirer le meilleur parti d'une information et de données gérées, du point de vue de la propriété intellectuelle
- Le rapport, s'appuyant sur les connaissances technologiques et commerciales de Quorcica, explique aux entreprises comment créer un environnement performant. Constats : . Manque de contrôle des ressources d'informations = décisions décevantes . Ressources de données et d'informations = ressource d'entreprise unique
- Tags: EqualLogic, Digital Security, Network Security, Security, Networking
- White papers 2007-10-19
- Ce que toutes les sociétés de commerce électronique devraient savoir sur la sécurité SSL et la confiance client
- La sécurisation de votre site Web est la clé de voûte de la confiance client dans le domaine du commerce électronique. Obtenir la confiance des clients en ligne est vital pour le succès du commerce électronique. D'après de récentes statistiques relatives au commerce en ligne, certaines sociétés auraient gagné...
- Tags: Commerce, SSL, DES, Digital Security, Network Security, Security, Networking
- White papers 2005-11-17
- Bulgarian Bank Migrates From Eudora World Mail to Microsoft Exchange Server 2003
- Bulgarian American Credit Bank BACB is one of the leading banks in Bulgaria. It strives to maintain a professional rapport with each and every customer. In this context, the bank must meet the requirements for a stable and reliable infrastructure. The Bulgarian American Credit Bank BACB chose to migrate to...
- Tags: Bank, Eudora, Microsoft Exchange Server, Microsoft Corp., Microsoft Exchange Server 2003, Bulgarian Bank, Bulgarian American Credit Bank, E-mail Servers, Groupware, Financial Services, Enterprise Software, Software
- Case studies
- Successful Workplace Communication
- View Available Dates and Locations This course features activities and role-playing exercise that will help you improve your oral interpersonal and small group communication skills in a workplace environment. Determine your communication style to help you capitalize on your strengths and improve your weaknesses. Have more...
- Tags: Technique, Workplace, Communication, Emotional Intelligence, Productivity, Leadership, Team Management, Tools & Techniques, Management
- Training 2008-01-01
- Les solutions réseaux tout en souplesse
- Les solutions réseaux HP ProCurve offre plus de performances, de productivité, d'évolutivité : c'est un réseau assez souple pour s'adapter rapidement aux évolutions de votre activité. Pour ce faire, elles utilisent l' Adaptive EDGE Architecture™ de ProCurve, une innovation qui permet de gérer l'intelligence depuis le centre du réseau, tout...
- Tags: Hewlett-Packard Co., HP ProCurve, Utility Computing
- White papers 2006-03-01
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