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- R+V Versicherung Creates Integrated Service Desk Solutions Around Remedy
- Within R+V, Central User Services ZBS is responsible for providing the technical support for all IT systems, and is the central point of contact for all technical problems. Previously, ZBS was using a problem-tracking tool that did not have workflow functionality. As such, changes in the team structure could not...
- Tags: Service Desk, BMC Software Inc., Remedy Corp., R+V Versicherung, It Management, It service Management
- Case studies
- R+V Versicherung Creates Integrated Service Desk Solution Around BMC Remedy
- R+V Versicherung (R+V) is one of the largest insurers in Germany. The company wanted to replace legacy problem-tracking system. R+V Versicherung chose BMC Remedy Action Request System as their incident and problem tracking solution. As a result 90 percent of calls resolved within 30 Minutes, Same size support team handles...
- Tags: Service Desk, BMC Software Inc., Remedy Corp., R+V Versicherung, It Management, It Services, It service Management
- Case studies
Additional Resources
- RheinLand Versicherung Keeps Costs Low and Flexibility High, With Linux on IBM eServer zSeries
- Founded in 1880, RheinLand Versicherung is a well-known German insurer. The company wanted to migrate legacy UNIX-based applications to a new environment, reducing complexity and cost; retain cost leadership in German insurance market. As a solution the company implemented an IBM eServer zSeries Model 990 running z/VM and Linux for...
- Tags: IBM eServer, IBM eServer zSeries, IBM Corp., RheinLand Versicherung, Mainframes, Linux, Utility Computing, Servers, Hardware, Operating Systems, Software
- Case studies
- Insurance Service Provider Chooses SAP Hosting
- Offering the full range of insurance products - for cars, liability, buildings, accidents, and life - Offentliche Versicherung Braunschweig, an insurance company in Brunswick Braunschweig, Germany, has something for everyone. It is part of the Sparkassen-Finanzgruppe and has a premium volume of approximately ?320 million. The company wanted to reduce...
- Tags: SAP AG, Insurance, Financial Planning, Business Operations, Corporate Insurance, Finance
- Case studies
- German Insurance Company Cuts Operating Costs by a Third With Consolidated E-Mail Environment
- In the wake of a complex merger, Stuttgart-based financial group Wustenrot & Wurttembergische AG (W&W AG) found itself struggling with a disparate and convoluted IT infrastructure. An amalgam of Bausparkasse Wustenrot, Wurttembergische Versicherung, and the newly acquired Leonberger Bausparkasse, W&W AG needed to consolidate its IT and e-mail environment over...
- Tags: Information Technology, Microsoft Exchange Server, Microsoft Corp., Insurance, E-mail, E-mail Servers, Strategy, Online Communications, Enterprise Software, Software, Management
- Case studies
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