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- Vantage Service Manager: A Technical Overview
- Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visualization, reporting and improvement in line with IT Infrastructure Library ITIL Service Delivery. Additionally, by retrieving business metrics from transactional applications, Vantage Service Manager provides a core business activity monitoring capability. Vantage Service Manager measures service...
- Tags: Information Technology, Quality Management, Business Service Management, Compuware Corp., Vantage Service Manager, ITIL, Quality, Process Improvement, Strategy, It Services, Business Operations, Management
- White papers 2007-05-01
- A New Imperative: Total Service Quality Management for Wireline and Wireless Environments
- The concept of Total Service Quality Management is essential for companies competing in today's fixed-line, data services and wireless telecommunications markets. This approach to service quality management consolidation and aggregates end-to-end service level data in real time to enable proactive management of service quality. It automates the process...
- Tags: Hewlett-Packard Co., Quality Management, Service Quality, Wi-Fi, Service Level Management, Wireless, Telecommunications, It Operations, It service Management
- White papers 2004-08-27
- Towards a Framework for IT Service Fault Management
- IT service providers - either research institutions or commercial providers - offer IT services based on the behaviour of resources like the network infrastructure. To satisfy the customer demand for high service quality, which is specified in terms of Quality of Service parameters, the process of diagnosing and resolving resource...
- Tags: Information Technology, Service Quality, University Of Munich, ITIL, Strategy, Business Services, It Services, Management
- White papers 2005-05-14
- Quality of Service Networking
- Quality of Service QoS refers to the capability of a network to provide better service to selected network traffic over various technologies, including Frame Relay, Asynchronous Transfer Mode ATM, Ethernet and 802.1 networks, SONET, and IP-routed networks that may use any or all of these underlying technologies. The primary goal...
- Tags: QoS, Network, Networking
- White papers 2006-10-12
- Predictive Adaptation for Service Level Agreements on the Grid
- Users of Grid systems often need to attach Quality of Service QoS information such as time or performance constraints to guarantee timely execution of their application. Grid resources have varying quality and reliability and can easily be swamped by competing applications. If this coincides with the user's execution their results...
- Tags: SLA, Execution, Adaptation, Service Level Management, It Operations, It service Management
- White papers 2006-01-24
- An Ontology for Quality-Aware Service Discovery
- The fast emergence and acceptance of service oriented architectures leads to fast development of extensional technologies like service delivery, discovery and composition. As main effort is being spent on automatic discovery and composition, current solutions do not reflect real world scenarios sufficiently. Services are offered by different vendors with different...
- Tags: Aware, Discovery, Ontology, Composition, Service-Oriented Architecture (SOA), Strategy, Web Services, Middleware, Enterprise Software, Software, Management
- White papers 2006-03-28
- Putting Requirements and Quality at the Core of Global Service Delivery: Current Efforts and Future Plans at Pace University
- This paper outlines some initial steps taken at Pace University to prepare Computer Science students for working in a service-oriented business environment. In such an environment, it is suggested that software procurement and development become tasks that revolve around articulating needs and finding a way to match these needs to...
- Tags: Pace University, Purchasing & Procurement, Business Operations
- White papers 2006-07-01
- Banking on Six Sigma to Improve Service Quality
- Improving the quality of IT services continues to be on the agenda for IT managers and practitioners in the banking and finance industry. To help address this, organisations have turned to practices and quality methods that include IT Infrastructure Library ITIL, and Six Sigma - combining them to measure the...
- Tags: Payment, Information Technology, Service Quality, ITIL, Six Sigma, Process Improvement, Banking, Tqm/Six Sigma/ISO 9000, It Services, Strategy, Quality, Business Operations, Financial Services, It Operations, Management
- Case studies
- Improving Web Services Performance Using Priority Allocation Method
- Recently many enterprises are adopting web services as the standard between heterogeneous software in the XML message based distributed environment to carry out businesses from B2C to B2B. For effective application of web services, differentiated service quality must be guaranteed. However, majority of the current web services do not differentiate...
- Tags: Web, Quality, Web Service, Allocation, Channel Management, Web Services, Marketing, Enterprise Software, Software
- White papers 2005-06-11
- A Dynamic Priority Allocation Scheme of Messages for a Differentiated Web Services Satisfying Service Level Agreement
- Recently many enterprises are adopting web services as the standard between heterogeneous software in the XML message based distributed environment to carry out businesses from B2C to B2B. For effective application of web services, differentiated service quality must be guaranteed. However, majority of the current web services do not differentiate...
- Tags: Web, SLA, Web Service, Allocation, Web Services, Channel Management, Enterprise Software, Software, Marketing
- White papers 2006-01-22
- HCV Wireless Case Study: Norwood Systems Partner With HCV Wireless for Bluetooth Access Point
- Norwood Systems selected BlueMod for use with their EnterpriseMobility platform due to its superior voice quality, processing capability and the CSR Bluetooth chipset. This project has involved close collaboration with between the HCV Wireless and Norwood Systems engineering teams to refine the BlueMod product in order to meet the demanding...
- Tags: Partnership, Bluetooth, Wi-Fi, Chipsets, Manufacturing, Wireless, Semiconductors, Hardware, Components
- Case studies
- VoIP Service Quality Monitoring Using Active and Passive Probes
- Service providers and enterprises all over the world are rapidly deploying Voice over IP VoIP networks because of reduced capital and operational expenditure, and easy creation of new services. Voice traffic has stringement requirements on the quality of service, like strict delay and loss requirements, and 99.999% network availability. However,...
- Tags: VoIP Service, Network, Monitoring, Service Provider, Service Quality, Voice Traffic, Telephony, Business Services, VOIP, Telecommunications, Networking
- White papers 2005-12-01
- Improving Service Quality While Cutting Cost in Government Agencies
- Many in Government assume that they cannot afford to deliver high-quality service to their customers, the level of service their customers want and deserve, due to the cost. Operating budgets are tight or even declining as tax and fee revenues continue to reflect a sluggish economy. The purpose of this...
- Tags: Customer Service, Agency, Government, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2005-04-13
- Introduction to CC/PP Technology: Effective Ways to Manage Device Capability and Preference Information
- Get to know Composite Capabilities/Preference Profile (CC/PP) technology, which provides a standard way to manage device capability information. CC/PP enables an application server to obtain profile identification and profile differences from a client's handheld device and retrieve profile detail from a device vendor repository. In this way, CC/PP saves the...
- Tags: Information, CC/PP, Business Services, Handhelds, Hardware
- White papers 2006-10-24
- How to Align Personnel Capability With Business Strategy: Evaluating and Measuring Workforce Capability (Part II)
- In the two-part seminar series, the presenter introduces participants to a capability-rather than competence-based paradigm of managing human capital. This requires a novel conceptual framework focused on what individuals ARE rather than what they HAVE such as competencies. The presenter uses methods validated in social-science to introduce measurements of social-emotional,...
- Tags: Strategy, Capability, Workforce, Recruitment & Selection, Human Capital, Workforce Management, Human Resources
- Webcasts
- Inter-Provider Quality of Service
- With the strong growth of Multiprotocol Label Switching MPLS Layer 3 VPN deployments and a more global business environment, the need for inter-provider quality of service QoS has steadily increased. Hear Cisco Fellow, Bruce Davie, as he examines the technical challenges surrounding the delivery of data, video, and voice across...
- Tags: MPLS, Cisco Systems Inc., Network Technology, Networking
- White papers 2004-10-06
- IP SLAs - Analyzing VoIP Service Levels Using the RTP-Based VoIP Operation
- The IP Service Level Agreements SLAs Real-Time Transport Protocol RTP-based Voice over IP VoIP Operation feature provides the capability to set up and schedule a test call and use Voice gateway Digital Signal Processors DSPs to gather network performance-related statistics for the call. Available statistical measurements for VoIP networks include...
- Tags: VoIP Service, IP, Telephony, VOIP, Telecommunications, Networking
- White papers 2006-08-29
- Measuring Data Quality: Predictive Accuracy Vs. Similarity of Decision Trees
- Nowadays huge amount of data is regularly being collected for various purposes by organizations and companies, including business, government departments, and medical service providers. Some of these techniques involve perturbing datasets by adding a noise to data in some controlled fashion. The effectiveness of such techniques is typically evaluated by...
- Tags: Technique, Data Quality, Decision Tree, Productivity, Databases, Enterprise Software, Software, Data Management
- White papers
- A Framework for Service Quality Assurance Using Event Correlation Techniques
- Due to the increasing use of service level agreements for the provisioning of IT services, providers have to ensure that the guarantees for the quality of their offered services, expressed by quality of service parameters, are met. This paper presents a framework for new kind of event correlation which is...
- Tags: Technique, QA, Information Technology, Problem Management, Framework, Event Correlation, ITIL, It Services, Process Improvement, Strategy, Quality, Business Operations, Management
- White papers 2005-04-07
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