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- SAP Consulting Helps Automotive Parts Manufacturer Implement Integrated Quality Management Solution
- The company wanted to replace some 13 different legacy systems at 3 plants with a single Quality Management QM system. The challenge was to reduce maintenance and customizing effort and harmonize processes and classification codes across plants. SAP Consulting provided the solution - a winning combination of standard SAP features...
- Tags: Quality Management, SAP AG, Quality, Hardware Upgrade, Business Operations, Hardware
- Case studies
- Precision Monitoring - A New Trend in Quality Management
- In today's competitive marketplace, contact center managers constantly struggle to track, understand & manage performance. Although an automated monitoring program goes a long way to improve contact center performance, many have found that assessing agent performance based on a random sample of calls lacks the precision necessary to manage specific...
- Tags: Performance, Agent, Quality Management, Monitoring, Contact Center, NICE Systems Ltd., Call Centers, Real Estate, Customer Relationship Management (CRM), Quality, Performance Management, It Operations, Business Operations, Enterprise Software, Software, Human Resources, Workforce Management
- Webcasts
- FEI Builds on Serena TeamTrack to Deliver Enterprise-Level Quality and Control
- FEI is the innovator and leading supplier of Structural Process Management, a product that provides users with three-dimensional views of complex structures and the ability to analyze materials down to the atomic level. FEI needed to deliver on increased expectations for quality and performance as it expanded beyond its laboratory-centric...
- Tags: Serena Software Inc., Quality Management, FEI, TeamTrack, Quality, Business Operations
- Case studies
- Wireless/Mobile Case Study: Shop Floor and Quality Management Data Collection
- The client, a large multi-location manufacturing company needed to more accurately track operational activities and quality related information during various steps of their production process. They wanted to be able to report back the amount of work in process at any given time and determine the results of quality control...
- Tags: Mobile, Quality Management, Data Collection, Vertical Systems Inc., Wi-Fi, Wireless
- Case studies
- Adopting Quality Management for Business Success
- Many organizations are taking advantage of Quality Management methodologies (such as Six SigmaŽ) to improve productivity, efficiency, and customer satisfaction. These methodologies require employees to perform set tasks and adhere to structured processes, involving changes to work habits that can sometimes be disruptive to...
- Tags: Quality Management, Microsoft Corp., Quality, Business Operations
- White papers
- Meeting US FDA 21 CFR Part 11 Requirements
- The U.S. Food and Drug Administration FDA introduced 21 CFR Part 11 (Part 11) regulations to promote wide usage of electronic technology in the life sciences industry in a way that is compatible with FDA's responsibility to protect public health. MetricStream, the leading provider of compliance and...
- Tags: software, regulation, quality management, life science, compliance, public health, MetricStream Inc., food, FDA
- White papers
- Reducing the Cost of SOx Compliance - Learning From ISO9000 Implementation
- CFOs looking to reduce the cost of sustaining SOx compliance look no further than their Quality Management organization. The techniques that helped a manufacturer reduce the cost of staying compliant with ISO9000 will also enable a CFO to sustain SOx 404 compliance at significantly lower costs. When US manufacturers started...
- Tags: Cost, Change Control, Quality Management, Compliance, MetricStream Inc., Quality, Business Operations
- White papers
- UNICCO Maintains High Customer Loyalty With Responsive Workforce Mobility Solution
- UNICCO needed to win and retain customers by enabling field force workers to provide quality management inspections; manage work orders more efficiently and respond more quickly to short-notice customer needs. The IBM Workforce Mobility solution enables UNICCO to differentiate their services, improve customer service, and gain a competitive advantage by...
- Tags: Quality Management, IBM Corp., Workforce, UNICCO, IBM Workforce Mobility Solution, Quality, Business Operations
- Case studies
- Southern Company Ensures $30-Million Revenue Stream Using InTune and MAINVIEW
- Southern Company, one of the largest producers of electricity in the U.S., is a super-regional energy company with more than 38,000 megawatts of electric-generating capacity. The challenge was to find the source of an application response-time problem that was on the verge of bringing down a $30-million daily revenue stream....
- Tags: Revenue, BMC Software Inc., Quality Management, BMC MAINVIEW, It Management, Quality, It service Management, Business Operations
- Case studies
- Microsoft Webcast: Deploying Enterprise Project Management (EPM) Solution for Quality Management the SMART Way!
- Improving performance and customer satisfaction while controlling costs control are critical for survival and growth in any competitive business environment. Microsoft Office Enterprise Project Management EPM Solution for Quality Management uses a data-driven approach to reaching these goals. SMART EPM by LMR Solutions provides a fast, cost-efficient, low-risk way to...
- Tags: Webcast, Quality Management, Microsoft Corp., Quality, Business Operations
- Webcasts
- Questys Solutions Case Study: Mojave Desert Air Quality Management District
- Established in 1993, the Mojave Desert Air Quality Management District MDAQMD is one of 35 local air districts in the State of California responsible for regulating stationary sources of air pollution, and advocating a reduction in mobile emissions. When boxes full of files began taking over the MDAQMDs valuable workspaces,...
- Tags: Quality Management, Questys Solutions, Records Management, Managerial Accounting, Finance
- Case studies 2007-04-02
- Go green with quality management
- Tom Mochal, PMP, winner of the 2005 PMI Distinguished Contribution Award, has been TechRepublic's resident project management mentor for the past five years. He is president of TenStep, Inc., a methodology development, training, and consulting company. This column was co-authored with Andrea Krasnoff, PMP, Director of Consulting Services at TenStep,...
- Tags: Project, Quality Management, Environment, Quality, Six Sigma, Project Management, Tools & Techniques, Strategy, Business Operations, It Operations, It service Management, Management, Tom Mochal
- Blog posts 2008-03-18
- Software quality management from IBM - A closed loop fitness program
- In order to successfully deliver high quality business-critical software and systems that support business initiatives, businesses need to look at software quality management as a continuous, governed and automated programme throughout the delivery lifecycle. This whitepaper shows how IBM Rational's quality management approach can help ensure that successful delivery.This presentation...
- Tags: Software, Quality Management, IBM Corp., Quality, Tools & Techniques, Business Operations, Management
- White papers 2007-06-14
- Testing SOA applications with IBM Rational quality management solutions
- SOA quality management is an important aspect of service lifecycle management. This paper addresses end-to-end SOA quality management from the model phase through the assemble, deploy and manage phases. Lessons learned from several large-scale SOA implementation projects have been leveraged to define key elements that can make a QA...
- Tags: Quality Management, SOA, IBM Corp., SOA Quality Management, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- White papers 2007-11-07
- Vantage Service Manager: A Technical Overview
- Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visualization, reporting and improvement in line with IT Infrastructure Library ITIL Service Delivery. Additionally, by retrieving business metrics from transactional applications, Vantage Service Manager provides a core business activity monitoring capability. Vantage Service Manager measures service...
- Tags: Information Technology, Quality Management, Business Service Management, Compuware Corp., Vantage Service Manager, ITIL, Quality, Process Improvement, Strategy, It Services, Business Operations, Management
- White papers 2007-05-01
- Anywhere. Anything. Anyone. Any Time.: Identifying Opportunities for Top-Line Revenue Growth, Competitive Advantage, and Bottom-Line Cost Savings
- Ground-breaking quality metrics, including Total Quality Management TQM, Business Activity Monitoring BAM, Balanced Scorecards, Six Sigma, and the Malcolm Bridge Quality System, have helped companies and industries move toward more effective, efficient, and valuable business systems. However, even those enterprises with the most progressive use of quality management frameworks are...
- Tags: Unisys Corp., Quality Management, Competitive Advantage, Quality, Balanced Scorecard, Six Sigma, Tqm/Six Sigma/ISO 9000, Business Operations, Marketing, Marketing Research, It Operations
- White papers 2007-02-01
- Optimize Software Quality with IBM Rational
- Software quality management is more than defect repair. It is a pro-active, closed-loop software fitness program supporting continual integration of role players and steps in the quality process. The IBM Rational quality management solution provides a full set of software delivery process guidelines, best practices and integrated team tools to...
- Tags: Software, Quality Management, IBM Corp., Software Quality Management, IBM Rational Quality Management Solution, Quality, Tools & Techniques, Business Operations, Management
- White papers 2007-06-14
- Rational Quality Management Solutions for Testing SOA Applications Datasheet
- With the adoption of service-oriented architecture SOA, organizations will see an increase in business flexibility, but they will also see an increase in component reuse. Services will change and new services will be added on a much more frequent basis than with today's vertical application stacks. With this increase in...
- Tags: Quality Management, SOA, IBM Corp., Service-Oriented Architecture (SOA), Web Services, Quality, Middleware, Enterprise Software, Software, Business Operations
- White papers 2007-06-14
- 9 Steps to Higher Quality
- ITIL indicates that systematic process improvement requires a Quality Management System QMS. As usual, ITIL is sketchy about the QMS, but does mention one in particular - the Plan-Do-Check-Act PDCA of the Deming cycle. The power of PDCA lies in its simplicity. While easy to understand, it is often difficult...
- Tags: Quality Management, Jupitermedia Corp., Quality Management System, ITIL, Quality, Tqm/Six Sigma/ISO 9000, Process Improvement, It Services, Business Operations, It Operations
- White papers 2007-01-05
- Quality Matters to IT and Business: Accelerating Time to Business Outcomes
- The presenter of this webcast explains how quality management helps winning companies manage costs and risk while ensuring their software applications are aligned with business goals.
- Tags: Hewlett-Packard Co., Information Technology, Quality Management, Quality, Business Operations
- Webcasts 2007-01-01
