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QualChoice Takes the Next Step in Its Migration to IP Telephony With Avaya Services and Solutions to Achieve Improved Customer Service
Serving 11 counties in Northeast Ohio, University Hospitals Health System UHHS is one of the state's largest medical networks. The challenge was to take advantage of technology upgrades based on lease cycles, improve operational and network efficiencies, better integration with remote locations, and enhance customer service response times (mandated by...
Tags: Customer Service, Telephony, Network, IP Telephony, IP, Migration, Avaya Inc., QualChoice, Product Marketing, VOIP, Customer Relationship Management (CRM), Telecommunications, Networking, Marketing, Enterprise Software, Software
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