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- Qantas Airways Toolbar (xpi)
- Qantas Airways flight search tool bar. This version is the first release on CNET Download.com.
- Tags: Toolbar, Qantas Airways Ltd., Search, Productivity
- Software downloads 2008-01-22
- Qantas Guarantees Online Availability, Improving Customer Experience and Protecting Revenue
- Qantas is one of the world's leading long-distance airlines. To ensure its various websites offer a high quality user experience, Qantas relies on 33 applications to provide comprehensive functionality and improve usability, which means that the company's Internet infrastructure is extremely complex. After experiencing significant website outages, Qantas realised that...
- Tags: Revenue, Computer Associates International Inc., Qantas Airways Ltd., Web Site Development, Web Technology, Performance Management, Internet, Human Resources, Workforce Management
- Case studies 2007-07-01
Additional Resources
- Key Metrics Help British Airways Save Nearly £38 Million With Transformational Online Programs
- British Airways is on record as one of the world's most profitable airlines. British Airways wanted to reduce business in the wake of airline industry crisis following Sept. 11, 2001 and Plan transition to "Streamlined back-office processes" and "Reduce complexity" at new Heathrow Terminal 5, opening 2008. The challenge was...
- Tags: British Airways Plc., Operational Accounting, Roi/Tco, Finance, Managerial Accounting
- Case studies 2006-10-01
- IBM Case Study: British Airways
- British Airways is the third largest airline company in the world. British Airways wanted to develop a series of mobile Internet services to make the travel experience easier and smoother for its loyalty customers. IBM helped British Airways introduce a facility that allows frequent flyers to use their mobile phones...
- Tags: British Airways Plc., Mobile, IBM Corp., Advertising & Promotion, WAP, Cellular Phones, Marketing, Wireless, Consumer Electronics, Personal Technology
- Case studies
- Webcast: How British Airways Innovated to Compete with "No Frills" Carriers
- In this Vision Series interview, British Airways CIO Paul Coby explains just how IT and innovation drove the airline's recent turnaround. Hint: he didn't go confusing IT with R&D.
- Tags: British Airways Plc., Webcast, Information Technology, Carrier, Research & Development, Strategy, Business Operations, Management
- Webcasts
- Cathay Pacific Airways: Taking Off With E-Learning
- Cathay Pacific Airways was founded in 1946 and since then has grown its business to encompass nearly 50 destinations in 29 countries. When Cathay Pacific Airways invested more than $250 million in e-business, a part of that change in the company's strategic direction was to implement an e-learning environment. Called...
- Tags: Chief Learning Officer, E-learning, Enterprise Software, Software
- Case studies
- Creating a Customer-Focused, Agile Airline
- British Airways is one of the world's largest international airlines. At the time it was revolutionary, but it was based on proprietary technology, it was difficult to scale and it lacked robust links to other systems, such as the British Airways Executive Club loyalty program and other customer databases. It...
- Tags: BEA WebLogic, BEA Systems Inc., British Airways Plc., Application Servers, Middleware, Enterprise Software, Software
- Case studies 2007-12-01
- Cathay Pacific Airways Live on Procurement in Only 60 Days
- With an iProcurement implementation that only lasted 60 days, Cathay Pacific Airways was able to standardize and simplify its procurement processes across departments and leverage its corporation-wide buying power. The carrier's staff now connects directly to suppliers via the Internet to enhance coordination, relationships, and purchasing efficiency. With Oracle Internet...
- Tags: Oracle Corp., Procurement, Carrier, Purchasing & Procurement, Business Operations
- Case studies
- Virgin Atlantic Airways Pilots Radio Frequency Identification With Oracle and Tata Consultancy Services
- Since it was founded in 1984, Virgin Atlantic Airways, as a company, is always looking for ways to take advantage of technological advancement. The aviation industry is gradually moving toward RFID standards, and the company wanted to ensure that when these are agreed, Virgin Atlantic will be well placed to...
- Tags: Tata Consultancy Services Ltd., Oracle Corp., Virgin Atlantic, Radio, Aviation Industry, RFID, Wireless, Security, Biometrics
- Case studies
- Cable & Wireless Clears the Airways for Britannia
- Britannia Airways is one of the world's leading holiday airlines, with over 40 years' experience in the sector. Their main objective was to improve network capacity by being able to manage network traffic more intelligently. Although Britannia considered a number of suppliers, it selected Cable & Wireless because of a...
- Tags: Cable And Wireless Plc., Britannia Airways, Networking
- Case studies
- How SAP Training Skills Development Workshop Takes Trainers to New Heights at British Airways
- As part of a comprehensive SAP implementation called EWS for the airline's engineering function, SAP and British Airways are working in partnership to develop and deliver bespoke training materials to 7,500 users world-wide. The SAP Training Skills Development workshop was a key element in the education strategy, enabling 50 British...
- Tags: British Airways Plc., SAP AG, Training, Workforce Management, Human Resources
- Case studies
- Cathay Pacific Airways Increases Online Bookings and Extranet Adoption, and Saves Over $1,000,000 Annually
- Cathay Pacific Airways is an award-winning, international airline based in Hong Kong that offers scheduled passenger and cargo services to destinations around the world, and carries almost one million passengers every month. The company's consumer, agent, and cargo Web sites offer a convenient and low-cost way of communicating with over...
- Tags: Agent, Extranet, Akamai Technologies Inc., Cathay Pacific Airways, Real Estate, Business Services, Business Structures, Business Operations, Finance
- Case studies
- Team Tools Help Developers Upgrade Mission-Critical Aviation Software
- Airways New Zealand provides important products and services for its home country's aviation system as well as for customers abroad. A client request to update and add features to a key software product called the Staff Utilization Management System SUMS, which is used to manage air traffic control staffing, led...
- Tags: Developer, Microsoft Visual Studio, Team, Microsoft Corp., Airways New Zealand, Microsoft Development Tools, Aerospace & Defense, Development Tools, Software Development, Software/Web Development, Manufacturing
- Case studies
- LTU International Airways Implements SkyBook Paperless Cockpit System Based on Novell Technology
- Founded in 1955, LTU International Airways is a successful Frankfurt-based airline. Until recently, the preparation and distribution of flight information and training materials to LTU cockpit and cabin crews was largely paper-based. The airline identified an opportunity to increase efficiency and reduce costs by distributing this information electronically via laptops,...
- Tags: Novell Inc., Training, Workforce Management, Aerospace & Defense, Human Resources, Manufacturing
- Case studies
- British Airways London Eye Delights Its Staff and Customers With Avaya Contact Centre Solutions
- To gain increased information about bookings and call patterns, British Airways London Eye needed to upgrade its contact centre operations to ensure its customer service matched the success of the attraction itself. The company also wanted to improve the way it handled calls, especially for customers with specific or unusual...
- Tags: British Airways Plc., Avaya Inc., Avaya Call Management System, Product Marketing, Customer Relationship Management (CRM), Telecom & Utilities, Marketing, Enterprise Software, Software
- Case studies
- One way to get a 1st Class upgrade
- As if airlines didn't have enough bad press already!!!!!LONDON - A passenger in first class woke up to a shock when he found himself sitting near a corpse on a British Airways flight, British newspapers reported on Monday.Paul Trinder, 54, said cabin crew moved the body of the elderly woman...
- Tags: dspeacock
- Discussion threads 2007-03-19
- Saturday Yuk
- Flylow Airways Problem Solving After every flight, Flylow's pilots fill out a form, called a "gripe sheet" which tells mechanics about problems with the aircraft. The mechanics correct the problems, document their repairs on the form,
- Tags: Info-Safety, LLC
- Discussion threads 2005-04-23
- Frequent Flyer Friend (exe)
- Frequent Flyer Friend is a computer program which runs on your PC. The program gets frequent flyer seat availability for selected itineraries automatically via your airline's website. Frequent Flyer currently supports the Qantas Frequent Flyer program. Other airlines are coming soon. Using fast and secure technology, Frequent Flyer Friend automates...
- Tags: Airline, Frequent Flyer Friend, Web Site Development, Web Technology, Internet
- Software downloads 2005-08-23
- Increasing Efficiency Through Integration
- Publicis Groupe is a communications agency, which brings together specialists from advertising, relationship marketing and publishing to develop creative work for clients such as Unilever, Nestle, Renault, British Airways, Asda-Wal-Mart, Siemens, United Biscuits and Hewlett-Packard. They needed a robust system that offered flexibility and scalability with a strong focus on...
- Tags: Efficiency, Integration, Publicis Groupe, Help Desk, Call Centers, It Operations
- Case studies
- JetBlue cancellations strands thousands in New York
- Trying to fly out of New York these last few days has been a hellish experience. JetBlue was hit especially hard and they ended up cancelling dozens of flights on Wednesday and Thursday and I was one of the unfortunate flyers that were stuck in New York after covering...
- Tags: News
- Blog posts 2007-06-29
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